CarSquad

CarSquad responded

Dear Lewistori23, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Patrick. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for more honest feedback and thank you for taking the time to share it. Enjoy your Hyundai Sonata! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear BeemerGirl, Thank you for taking the time to share your comments and feelings about your recent trade-in and purchase at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. Thanks also for the 5-star review. We are glad you found your CarSquad team to be super easy to work with. We hope you enjoy your nearly new BMW and look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jqsalas, Thank you for purchasing your nearly new Nissan Altima at CarSquad. It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that Syed did his very best. We thank you for taking the time to share your comments. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Cjoe, We are happy to hear that Daniel was able to help you find and purchase an alternate car you liked. Thanks for the 5-star review and for recommending CarSquad to others. We wish you safe travels in your Toyota and look forward to seeing you again soon! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jaygraves1, Hearing that you had a GREAT experience is the best thing we could hope for! Your business means a lot to us. Thank you for choosing CarSquad in Katy. We wish you many happy miles in your Lexus RX 350. We look forward to serving you for many years to come! Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Jroel600, On behalf of Robert and your CarSquad team, we thank you for allowing us to earn your business. We appreciate your sharing your CarSquad experience with us and others and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear jmgutierrezsilva, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are thrilled to hear that you enjoyed your experience with Daniel and that he provided you with good attention and support. We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Our goal is to provide our customers with a 5-star experience throughout every aspect of their purchase. According to your star rating regarding your Finance Experience, we did not meet your expectations. Your concerns are very important to us, and we would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and determine what we could have done differently to provide you with a much better experience with the financing portion of your purchase. In the event they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon Translation in Spanish: Querido jmgutierrezsilva, En primer lugar, valoramos tu como cliente y agradecemos tu negocio. Gracias por tomarte el tiempo de comunicarte y compartir tus comentarios y experiencias sobre tu trato con CarSquad. Dependemos en gran medida de tus valiosos comentarios para el control de calidad. Nos alegra mucho escuchar que disfrutaste de tu experiencia con Daniel y que te brindó una buena atención y apoyo. Esperamos que te hayas sentido parte de la familia durante tu visita. Gracias por tu paciencia y comprensión mientras esperabas para completar tu transacción. Según Auto Trader y Edmunds, el tiempo promedio que lleva comprar un automóvil es de seis horas. CarSquad se esfuerza por tener el proceso de ventas más rápido y sencillo en el negocio, pero hay momentos en los que ese proceso puede ralentizarse. A medida que nuestro negocio continúa creciendo, buscamos nuevas formas de mejorar nuestras políticas y procedimientos para satisfacer mejor a nuestros clientes. Nuestro objetivo es brindar a nuestros clientes una experiencia de 5 estrellas en todos los aspectos de su compra. Según tu clasificación de estrellas en cuanto a tu experiencia de financiamiento, no cumplimos tus expectativas. Tus preocupaciones son muy importantes para nosotros y nos gustaría abordarlas personalmente contigo. Un miembro de nuestro equipo de gerencia se comunicará contigo para darle seguimiento y determinar qué podríamos haber hecho de manera diferente para brindarte una experiencia mucho mejor en la parte de financiamiento de tu compra. En caso de que no puedan comunicarse contigo, por favor contáctalos sin costo al 1-833-756-3103 o directamente al correo electrónico customerservice@carsquad.com. Somos una concesionaria de automóviles usados que se siente menos como una concesionaria de automóviles usados. Ya sea que estés comprando o vendiendo tu automóvil, siempre estás al mando y nuestro objetivo es brindarte una experiencia excepcional de 5 estrellas. En CarSquad nos enorgullece conocer a nuestros clientes y saber qué es lo que funciona para ellos. Porque no estamos aquí para venderte cualquier automóvil. Estamos aquí para ayudarte a encontrar tu automóvil soñado. Esperamos con ansias hablar contigo y abordar tus preocupaciones mientras te asistimos de cualquier manera que podamos. Atentamente, Miembro de tu equipo de atención al cliente - Sharon

CarSquad responded

Dear Ataylor04, Thank you for taking the time to share your comments and feelings about your experience at CarSquad and our valuable team members who go above and beyond to meet our clients’ needs. We are so pleased that was your experience. We are glad you love your Kia Sorrento. Thank you for your business and we look forward to working with you for many years to come. Sincerely, Your CarSquad Customer Care Team - Ed

CarSquad responded

Dear Rhondasemt, We regret to hear that your experience with CarSquad did not meet your expectations. Your concerns are very important to us, and we would like to personally address them with you. There is always an investigation into every matter that we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and determine what we can do to make things right and hopefully provide you with a better experience. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with CarSquad. We rely heavily on your valuable feedback for quality control. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

CarSquad responded

Dear Dorothy031692, First and foremost, thank you SO much for your business and kind feedback. CarSquad is thrilled you enjoyed your experience with Syed. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We couldn't ask for nicer feedback and thank you for taking the time to share it! Sincerely, Your CarSquad Customer Care Team - Ed