CardinaleWay Hyundai of El Monte

Scam and fraud . stay away from these thieves .they steal your money .go elsewhere and Dave yourself stay away from these thieves .they steal your money .go elsewhere and Dave yourself More

just now NEW Stay away . very dishonest people .advertised price is marked up by 25 %, and most cars advertised not available.came from 4 hours away after confirming price and very dishonest people .advertised price is marked up by 25 %, and most cars advertised not available.came from 4 hours away after confirming price and availability .car not available and they try to sell another one with 25 percent above MSRP .just went down the road and purchased instantly with no issues .these guys lie bright in the daylight,stay far away More

Terrible when they Breach u contract with out u Authorization and false signature I do not recommend this place at all…. Authorization and false signature I do not recommend this place at all…. More

Unbelievable bate n switch. Dealt with alondra the salegirl on a truck. Had my sister come n put the deposit because at work. Alondra gave my sis all the numbers n I called n confirmed all the numbers salegirl on a truck. Had my sister come n put the deposit because at work. Alondra gave my sis all the numbers n I called n confirmed all the numbers. Came in to sign paperwork to pick up my truck and they raise the price 4k. This is after my sister was there 3 hrs n confirmed all the numbers n me talking to her 10 times on the fone. The manager n finance manager are the stereotypical slimeball car salespeople. They said they never authorized those numbers n that I must be mistaken n alondra the sales girl looked totally stunned n lost of for words. What a waste of my time n running my credit. Don't go to this place it is the true nightmare n what we unfortunately think of carsales people. The worst!!! More

Vehicle not available at advertised price. Addendums adding up to $3000 added after all negotiations and credit check. Attempted purchase via truecar, would not honor their upfront pricing agreement wit adding up to $3000 added after all negotiations and credit check. Attempted purchase via truecar, would not honor their upfront pricing agreement with them. More

Advertised prices are not real even when stated on Cargurus and their website. I called and verified the price before driving 2hrs to get to them. Once I completed credit application and the sales per Cargurus and their website. I called and verified the price before driving 2hrs to get to them. Once I completed credit application and the sales person took it to the manager, the manager then said the price was $4,000 more because they did the rims and tires which were in the picture on the add. I believe he saw what I make a month and wanted more. Funny part the rims/tires are too big and hit the wheel well everytime you make a right turn left or right. Don't trust them or their posted prices. The sales person Brianna was really nice and felt bad about what her manager did to us, the manager was the problem. More

The "cash prices" they post on their website are not honored. They added $3000 to the pre tax price of the car once I asked to start the paperwork, saying they require you to purchase warranties and pro honored. They added $3000 to the pre tax price of the car once I asked to start the paperwork, saying they require you to purchase warranties and protection plans for all sales. Ask for the out the door price before you get there or be prepared to be surprised. More

Friday, September 25, 2020: I came here to check out and test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sale test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sales person. Thomas was great. He answered all of my questions regarding the car and understood exactly what I was looking for. When it came time to discuss price, I met with Gio (I think that's how his name is spelled) and explained that due to my situation, we were unable to buy that day but I wanted to get a price down and ready for when I was ready to purchase. He wouldn't give me a concrete answer on whether they would honor the offer through Truecar or not. He told me to go shop around and bring him offers and he'll beat them. Monday, September 28, 2020: While I'm about to test drive at a different dealership, I realized I didn't have my driver's license. I am 99% sure that I left it at Patriot, so I call them and explain that I believe I left my license there. They told me that Thomas had left for the day and to call back the next day. Tuesday, September 29, 2020: I call and ask for Thomas but was directed to Jocelyn. I explained that I believe I left my license there. She acknowledged it and told me that she would have Thomas call me after his meeting. 2-3 hours pass and I received no call, so I called Jocelyn back. She apologized and told me that she would tell Thomas to call me ASAP and that if the license was left on a desk, then they would have called me. 3 more hours pass and no call. I called Jocelyn again and she said that she would have someone go to the car I test drove and look and then Thomas would call me back. By 6:30pm, no one had called me so I drive to the dealership. I met with Gio and explained the situation. He told me that Thomas didn't see my license on any desk and that someone had gone and checked everywhere in the car. I ask for the keys to check it myself. Within 1 second of opening the passenger side door, the license was sticking out between the seat cushion and the backrest. If someone had checked the car, it was 100% easily noticeable. Wednesday, September 30, 2020: I called back to talk to Jocelyn but she wasn't available, so I asked to speak to the General Manager. I was told that he was busy and to leave a name and phone number and he'll call me back. The call never came. I am writing this review because I am severely disappointed by the lack of customer service to someone who is in the market and was interested in a car on their lot. Thomas was great when I was talking to him about the car, but despite leaving a message to call me back 3 times never did. I don't know the circumstances for this, but someone else should have called back. Secondly, telling a customer that you looked for their license in the car and couldn't find anything only for them to take 1 second to find it as soon as they opened the door does not look good on you. From the customer's point of view, it looks like you didn't even try to look because of how obvious the license was located. If they showed me that lack of customer service when I needed them to look for my driver's license that I was 99% sure I left there, how would their service look like when I had an issue with a car I bought from them? More

I went to buyout my leased Hyundai Tucson at a Patriot Hyundai Of El Monte on 9/25/2020, Finance Manager Paul Jacobs adding all 4 optional products and services without I consent,. Totally costs almost $ Hyundai Of El Monte on 9/25/2020, Finance Manager Paul Jacobs adding all 4 optional products and services without I consent,. Totally costs almost $6000, The truth is when Paul has added all optional services and products in the offer before he offered me to purchase the vehicle. My car only worth $15000, i doesn’t make sense if someone is willing to spend another $6000 for protection plans. When I found out on 9/26/2020, I called Paul Jacobs back and told him he has added all optional services and products in my contract without I consent, Paul told me I need to pay then he hang up my phone More