Carl Black Chevrolet Buick GMC

Three months to fix a warranty issue and still not fixed WORST EXPERIENCE EVER AT A GMC DEALER. On November 1st I exited my car and opened the back door while closing the front door. To my surprise, the WORST EXPERIENCE EVER AT A GMC DEALER. On November 1st I exited my car and opened the back door while closing the front door. To my surprise, the side trim on the back door collided with the front door, peeling back the chrome strip on the back door. I immediately called the Carl Black dealership to make an appointment to have someone look at the issue. On November 2nd I visited the dealership and met with Khari Young. He and the Service manager, Jimmy Wilson, looked at the car and agreed that it was a warranty issue and they would order the door trim parts, and call me once they were ready for installation. On closer inspection of the car, it was noted that the trim on the passenger side was defective and would need to also be replaced. Mr. Wilson said the parts would be ordered immediately, and sent to the paint shop for painting. It should be no more than a couple of weeks. On November 16th I called Khari Young to inquire about the status. I was told the parts were received and sent out for painting, and then discovered to be the wrong parts. I again was told that the correct parts were ordered and it should be only a couple of weeks for delivery and painting. At that time I also followed up with an email to Khari confirming our conversation. On the week before Christmas, around Dec. 22nd, I received phone mail from Khari advising that the parts were in and painted. I called Khari and advised that since it was near the holidays It would be after the new year before we could get the car in for the repair. On Jan 10th I took the car in for repair. To my surprise only the trim for the driver’s side had been ordered. To say I was somewhat frustrated would be an understatement. I was again reassured by Mr. Wilson that the missing parts would be ordered and I would receive a call to bring the car in. On February 5th, I took the car in for repair. I was told it should be ready in a couple of days. On Feb. 8th I received a call from Khari Young that the car would be ready by next day. On Friday morning, Feb. 9th, I received a call advising that the car would be ready later that day and I would be called when it was to be picked up. At around 2 pm I called the dealership and was told the car was ready. When I went to pick up the car, the repair on the driver’s side had been repaired, but I questioned if the passenger side had been repaired since it looked exactly like it did when I brought the car in on February 5th. I was assured that the passenger trim had been replaced. On the following day my wife was out shopping and as she placed some purchases in the back seat she found the newly painted trim for the passenger side laying on the floor. Obviously, I had been misinformed by the dealership. It was now over 3 months and I still didn't have a complete repair of the issue. Since that time I have emailed the general manager of the dealership and have not received a response. I was also sent a survey in which I detailed my experience and also have not received a response. I expect better treatment from GMC. More

my new car Leo was very helpful and patient. He is definitely a asset to this company and I commend for his professionalism. I recommend him for a accommodation Leo was very helpful and patient. He is definitely a asset to this company and I commend for his professionalism. I recommend him for a accommodation for his hard work. More

Great Experience!!! After shopping for a vehicle for several weeks, I was truly impressed with the quality of service received at Carl Black of Orlando. Our sales repres After shopping for a vehicle for several weeks, I was truly impressed with the quality of service received at Carl Black of Orlando. Our sales representative Ryan Reagan was very professional and knowledgeable. He did not try to pressure us into buying, on the contrary he went out of his way to earn our business by answering all of our questions and addressing our concerns . We would definitely recommend Carl Black to someone who is in the market for a great car buying experience. More

Leo Willis 5***** sales person by fae I've been to many dealers in Florida in search of my dream Corvette Stingray. With the professional assistance of Leo, I was extremely confident with I've been to many dealers in Florida in search of my dream Corvette Stingray. With the professional assistance of Leo, I was extremely confident with my final decision of purchasing my brand new car. I will recommend this dealership to everyone in seach of a Chevrolet veichle. Thank you Leo for making my car shopping experience a true blessing. More

Leo Willis/Salesman Leo is truly the best sales representative that I've dealt with in my 50-something years. He was not the typical high-pressure sales person. Yet at Leo is truly the best sales representative that I've dealt with in my 50-something years. He was not the typical high-pressure sales person. Yet at the same time he was personable and very knowledgeable about the entire process from both sides, not just the product knowledge of the vehicle, but the finance process and what approach would be best to allow me to get the Spark that I wanted. He was very patient and assertive, as opposed to aggressive that some other sales people have been. Carl Black is fortunate to have him representing their business. Thank you Leo for all you've done to get me into my car. I vote 5 stars for Carl Black and 5 stars for Leo. More

Fantastic! Leo Willis was our sales person, he was wonderful. We drove over from Cocoa late in the evening and he made us feel very welcome. Great experience w Leo Willis was our sales person, he was wonderful. We drove over from Cocoa late in the evening and he made us feel very welcome. Great experience will recommend Carl Black of Orlando to all my friends and family. More

Worst dealership in central Florida Ever since buying my car from Carl black years ago I've had horrible expierences with their service department. I have a 5 year warrenty on Buick tha Ever since buying my car from Carl black years ago I've had horrible expierences with their service department. I have a 5 year warrenty on Buick that Carl black no longer upholds. Their technicians have lied about maintenance work done on vehicle, (bunch of 20 year old mechanics). Everytime I've dropped off car for scheduled oil change the service department ignores the car and on 4 separate occasions I've picked the car up 8 hours later with no oil change having been done. This place is a joke, if you value the money you make I would take your business elsewhere. More

Great experience After shopping for a car for several days, Carl Black was the only dealer that actually followed with me and truly wanted my business. My sales rep, R After shopping for a car for several days, Carl Black was the only dealer that actually followed with me and truly wanted my business. My sales rep, Raheim Brown was exceptional. Very professional and lolked out for my best interest. I have become a huge fan of Carl Black. Not to mention that they are so involved throughout our community. Glad they followed up. More

Very Helpful My experience at this Dealership was AMAZING. My salesman Dowain Nunes worked with different deals to get what I wanted. He really did the extra mile My experience at this Dealership was AMAZING. My salesman Dowain Nunes worked with different deals to get what I wanted. He really did the extra mile. Very knowledgeable staff. More

Horrible customer service & service department We bought a brand new 2016 Chevy Tahoe over a year ago & they talked us into getting a platinum warranty, assuring us that everything was covered “bum We bought a brand new 2016 Chevy Tahoe over a year ago & they talked us into getting a platinum warranty, assuring us that everything was covered “bumper to bumper”. Recently I started having problems with my touch screen & it wouldn’t work. I took my vehicle in to have it checked & they supposedly “re-programmed” it & then tried to make us pay for it even though they informed us in the beginning that everything was coverded. After talking to the manager he waived the fee and we left. However that night it stopped working again. I made yet another appointment to go back in to have it fixed again & asked to speak to our service advisor, Khari Young to discuss warranty info. After almost a WEEK of trying to reach him I finally was able to get a hold of him to discuss the warranty. He informed me at that time he would send the info into the warranty company for review to see if it would be covered. I called to check back in before we drove an hour to take our car in. They made me wait over 20 min. on the phone only to find out that he lied & they can’t send in the info to the warranty company until we bring in the vehicle to have a work order placed. I cancelled my appointment due to this. I will never buy from this dealership nor recommend them to any of my friends & family. More