Carl Black Chevrolet Buick GMC

Do not buy from Carl Black. Bad service. Chevy transmission went out at 62000 after warranty expired Bad service. Chevy transmission went out at 62000 after warranty expired More

I had an absolutely wonderful experience purchasing my new car! From the beginning to the end of the process, Tomaris Hill was professional, patient, knowledgeable, and genuinely helpful. Buying a car new car! From the beginning to the end of the process, Tomaris Hill was professional, patient, knowledgeable, and genuinely helpful. Buying a car can sometimes feel stressful and overwhelming, but Tomaris made the entire experience smooth and comfortable. He took the time to answer all of my questions, listened to what I was looking for, and made sure I felt confident throughout the process. I never felt pressured or rushed, which meant a lot to me. I truly appreciate how well I was treated and the excellent customer service I received. Tomaris went above and beyond to make sure my experience was a positive one. I highly recommend Tomaris Hill to anyone looking to purchase a vehicle. If you want someone who is professional, helpful, patient, and truly cares about making sure you have a great car-buying experience, Tomaris is definitely the person to see! Thank you again, Tomaris, for making my car-buying experience so amazing. I absolutely love my brand new car!🩷 More

From the first hello and handshake, through the many questions and different model options we wanted to see, to getting us the best possible price, Tomaris demonstrated professionalism and genuine conce questions and different model options we wanted to see, to getting us the best possible price, Tomaris demonstrated professionalism and genuine concern for our needs. He did everything he needed to do in order to make us devoted Carl Black customers and happy GM owners. Thank you Tomaris! More

Friendly group. Zhane, Louis and Shami did an outstanding job getting me in and out with my new vehicle in no time at all. From the sales team to the service departm Zhane, Louis and Shami did an outstanding job getting me in and out with my new vehicle in no time at all. From the sales team to the service department. The Carl Black Orlando dealership is top notch in my opinion. EVEN HAD FRESH SUSHI ON SITE! 💥💥💥 More

I purchased a SUV from Carl Black in Orlando, FL. It was the best decision I made. I met Josh over the phone. He was nice and well knowledgeable he answered every question I had. I was sure of the v It was the best decision I made. I met Josh over the phone. He was nice and well knowledgeable he answered every question I had. I was sure of the vehicle I wanted and he made sure I got it. Thank you Josh for making this experience the best yet. More

Was contacted by Josh brown about a danali truck I was interested in. He asked if I was still interested in purchasing a truck, and I said yes, but not with Carl black gmc. He then SAID.. not asked… “WHY? interested in. He asked if I was still interested in purchasing a truck, and I said yes, but not with Carl black gmc. He then SAID.. not asked… “WHY? Cause you can’t get the low price you want?” I said because I don’t like the communication process that I received the month earlier with no one contacting me for 3 days after I inquired online and over the phone. He then said another condescending remark to which I said, see, this is exactly why I don’t want to do business with you! He said “that’s fine, you’re not a real customer anyways” I said I’m not a real customer??? He said yea, if you were, you’d have bought a truck.. I’m just like wow dude. You have no idea what people are going through in their lives and to be that condescending and judgemental cause I haven’t pulled the trigger on an almost $100,000 truck, he decided to be a disrespectful, condescending, arrogant representative of the carl black brand. I immediately contacted the GM Omar Rodriguez and have yet to hear from him regarding the issue after I left a message with his secretary. This is one of the worst disrespectful salespeople I’ve ever talked too. Absolutely insane the way they think this is good business practice. Josh should be fired immediately if I ran this place. Not only did he ruin this sale, any potential future sales, and all the possible sales that will never happen after people read the reviews I’m about to leave across all social media platforms from this 3 minute phone call with Josh brown. More

After everything I've experienced, I can honestly say Carl Black has shown what great customer service and service recovery look like. While my previous concerns were more manufacturer-related than deale Carl Black has shown what great customer service and service recovery look like. While my previous concerns were more manufacturer-related than dealership-related, the team consistently listened, cared, and did everything they could to make things right. A special thank you to Louis Leon and Tomaris Hill. They took the time to understand exactly what I was looking for, answered every question with honesty, and provided expert guidance without ever making me feel pressured. Their professionalism, knowledge, and patience made a difficult decision much easier. I walked into the dealership expecting to simply browse my options, but the process was so smooth and efficient that I drove home in a new vehicle the same day. From the test drive to signing the paperwork, the entire experience took about four hours—the fastest and easiest car-buying experience I've ever had. The whole team worked together seamlessly and delivered exactly what I was looking for. If you're looking for a dealership and sales team that values its customers and provides a first-class buying experience, I highly recommend Carl Black. Thank you to Louis, Tomaris, and the entire team for making this such a positive experience. More

A huge shot out to Tomaris and Darius on assisting me with getting my new 2026 GMC Terrain!! These two gentlemen listened to what I wanted and needed from start to finish, and if it wasn’t for them, I wo with getting my new 2026 GMC Terrain!! These two gentlemen listened to what I wanted and needed from start to finish, and if it wasn’t for them, I wouldn’t be enjoying my new car!! Thank you guys so so much! I couldn’t feel more happier or blessed with my new car!! If anyone is ever in the market, please reach out to one of these gentlemen! 10+ starssss!!! More

Best dealership experience ever! Lukas Rios (Sales), Hector Jimenez (Sales Manager), and Shami Johnson (Finance) made the process smooth. Really, every single person there was profes Lukas Rios (Sales), Hector Jimenez (Sales Manager), and Shami Johnson (Finance) made the process smooth. Really, every single person there was professional and kind and the dealership itself was clean and pleasant. Omar Rodriguez is clearly an effective General Manager. Lukas - thank you for taking such great care of us. Who knew that the process of buying a car could be enjoyable! More