Carl Black Chevrolet Buick GMC

The dealership is great when you go to purchase a vehicle, but when you need help after the purchase regarding paperwork - Good luck!!! It took 6 phone calls over two weeks just get an answer, they vehicle, but when you need help after the purchase regarding paperwork - Good luck!!! It took 6 phone calls over two weeks just get an answer, they will not call you back I would avoid these guys like the plague More

Took forever to purchase this car, salesperson was upset that we went over after hours as he had a date. Finance man lost the down payment check I wrote and called me 1 month later every few hours until I that we went over after hours as he had a date. Finance man lost the down payment check I wrote and called me 1 month later every few hours until I called him back. Sent check the very next day and he still kept calling even though it arrived there the day after I sent it. He even stapled the check to the paperwork as he STATED he didn't want to lose it. Then he called back again 5 months later for something else he messed up, I felt I was being harassed. More

During the last week of December 2012, since we were in need of another car, my wife and I, went out to look for different alternatives around the area. However we were not planning on buying any that day need of another car, my wife and I, went out to look for different alternatives around the area. However we were not planning on buying any that day.Our first stop was Carl Black since it was the closest Chevy dealer around the area. Once we got out of our car, we told the sales person(Mr. Alex Oliveras) about our expectations regarding prices, down payments, loan interests and monthly payments. To our surprise, Alex was very polite and did not pressure the sale. He acted more like an information provider than a salesman. He was very detailed in terms of the 2012 and 2013 Chevy Cruze that were on sale. Also, Mr. Johntry was very helpful in terms of the financial process. We now own a very nice Chevy Cruze with a monthly payment that we can afford. We are very pleased with the Cruze, and the services we received from Carl Black and we definitely recommend Car Black. More

Chris is the most knowledgable car salesman I've ever met! He knew everything about the Volt and he was a reason why I wanted to get the car. met! He knew everything about the Volt and he was a reason why I wanted to get the car. More

I went in for a service on one of our 2 Sierra pickups. While waiting for it to be completed, Carson came up to me and very pleasantly asked If there was anything he could do for me. After some talk, he While waiting for it to be completed, Carson came up to me and very pleasantly asked If there was anything he could do for me. After some talk, he said that he would be able to get me into a new truck, lower the APR and lower the payment. I was thinking" sure you can." Well after setting me up with Bob (Yokes), it was a done deal. There was a little negotiation of course, but the pressure to do something was non-existant. I then asked about my wife's Sierra, and after more work on their part, we were set up to leave the lot with two new '12 Silverados. They were able to do what Carson had stated, which really surprised us to be honest. So after my wife got done with work, she came by and signed her portion of the paperwork, we drove home with smiles on our faces. This past week, we went back, believe it or not, and were able to get our daughter a '13 CRUZE. It took them a lot of work this time to get the deal that would work for us, but their persistance, made all of us happy. Everyone was always pleasant and asking what they could do for us, are you taken care of. A very clean and comfortable dealership and if you're in that market for a new vehicle, please go see them and ask for "Yokes." Both Scot and Kam in the finance office took the time and effort to explain our options and make us feel like we were family. Thier service department is staffed by caring and knowledgeable personnel and will do whatever they can to have you leave "Completely Satisfied." We have recommended them to a very close friend and she will be getting her first new vehicle on her own this week. A lot of employees that I don't know worked behind the scenes to make all of this happen and for them, our family is grateful. Thier advertisement of "The Red Carpet Treatment" is not a slogan, it's is thier way of doing business. More

I was researching the Volt for a few months and was seriously considering purchasing one. By coincidence I went to the Oakland Heritage Festival where a Volt owner was representing Carl Black Chevrolet seriously considering purchasing one. By coincidence I went to the Oakland Heritage Festival where a Volt owner was representing Carl Black Chevrolet. He provided great insight from an owners perspective and I decided to visit the dealership that day. He mentioned I should work with Chris as he is also a Volt owner. Chris was a fountain of knowledge on the Volt. He went above and beyond to make sure I understood the vehicle, and some of its unique properties. After purchasing, Chris setup the vehicle to my liking, activated OnStar, paired my cell phone, and gave me his cell number to call for any questions. This was my first experience at an American car dealership. I previously have owned Japanese and German vehicles, but the technology of the Volt brought me in. I have heard a lot of negative things being said about American car dealers in the past, but my experience at Carl Black Chevrolet with Chris Crag has been second to none. More

Jim Darity and the managers were very helpful in our buying process. They went above and beyond our expectations. I highly recommend the team at Carl Black. buying process. They went above and beyond our expectations. I highly recommend the team at Carl Black. More

First of all, my salesman, Jim Darity, was able to entice me into the dealership by a simple phone call. He was professional and knowledgeable coupled with an easy manner and a good sense of humor. Wh entice me into the dealership by a simple phone call. He was professional and knowledgeable coupled with an easy manner and a good sense of humor. When I arrived at the dealership I was greeted amiably by all, offered a beverage and treated to lunch and popcorn. Later that day, Carson the finance manager, was able to get me an interest rate that made me smile! Carl Black does what they say...period. They made me happy and rescued me from buy-here pay-here xxxx. Thanks boys! xoxo More

I WENT TO CARL BLACK TO CONSIDER THE PURCHASE OF A NEW CAR AND COULD NOT BELIEVE THE EXCELLENT TREATMENT AND ATTENTION I WAS GIVEN. THE SPARK I HAD CONSIDERED WAS OUT OF STOCK, BUT AN EMPLOYEE WHO HAD JUS CAR AND COULD NOT BELIEVE THE EXCELLENT TREATMENT AND ATTENTION I WAS GIVEN. THE SPARK I HAD CONSIDERED WAS OUT OF STOCK, BUT AN EMPLOYEE WHO HAD JUST PURCHASED ONE OFFERED HIS PERSONAL CAR FOR ME TO INSPECT. I WAS AMAZED AT THE PROFESSIONAL BEHAVIOR AND VAST KNOWLEDGE SHARED BY ALL THE MANAGERS AND, OF COURSE, CHRIS CRAIG MY SALESPERSON. HE ALLOWED ME TO SHARE MY NEEDS AND THEN RECOMMENDED THE SONIC. AFTER A TEST DRIVE HE ASKED IF I WOULD LIKE TO SEE SOME NUMBERS. THERE WAS NO PRESSURE AT ALL. I WOULD HAVE LEFT IF I HAD FELT ANY STUPID OLD TIMEY BEHAVIOR, BUT EVERYONE WAS GREAT. THEY OFFERED ME A FAIR TRADE AND THEN NEGOTIATED AN EVEN HIGHER NUMBER FOR MY CAR. I HAD BEEN TO THREE OTHER DEALERS AND IF ANY OF THEM HAD SHOWN SUCH PROFESSIONALISM I WOULD HAVE NOT HAD TO SHOP AS FAR AWAY FROM HOME. I PURCHASED MY NEW CAR AND COULDN'T BE HAPPIER! I HOPE THIS LITTLE NOTE IS READ BY ANYONE LOOKING FOR A NEW CAR OR TRUCK BECAUSE IT SHOULD SAVE THEM TIME AND CREATE A GREAT EXPERIENCE FOR THEM AS IT DID FOR ME. I PERSONALLY WISH TO THANK EVERYONE AT CARL BLACK FOR A SUPER AND BEST CAR PURCHASING EXPERIENCE OF MY LIFE. More

Good Customer service and helpful staff. Very determined to sell me the car and after a couple of hours i was content on the price. Overall good experience, however i wish they would include a couple of reg to sell me the car and after a couple of hours i was content on the price. Overall good experience, however i wish they would include a couple of regular maintenance after you purchase your vehicle from the dealership... at least 1 or 2, especially on a leased vehicle. In the end it was a good experience and i am happy with my purchase. More