Carl Burger Dodge Chrysler Jeep RAM World

Went in for a weird noise. Everyone was very nice and tried to be helpful. I only gave a 3 star overall rating because I left my car there on a Wednesday evening and apparently Everyone was very nice and tried to be helpful. I only gave a 3 star overall rating because I left my car there on a Wednesday evening and apparently they couldn't figure out for sure what noise I was talking about so I ended up having to go back late the next day to help them find the noise. Due to the following day being a holiday, they couldn't do anything that day and for some reason they couldn't look at it on the following day which was a Saturday?? Anyway... they finally figured out (Monday afternoon) what they needed to do in order to see what the problem is, and they said it could take till the end of the day or it could take a few days depending on what they found. I unfortunately couldn't take a chance on it taking more than a day because I needed the van to drive to Vegas the next day. So... although they were very nice and will probably end up doing a great job with the repairs (eventually) I ended up paying $100 for nothing. They did promise to take the $100 off when I come back to get the work done but it was kind of frustrating all around. And now I have to worry that my van might break down while I'm in the desert. More

Great deal and wonderful buying experience. Due to our growing family, my wife and I wanted to get an SUV. Her car was 9 years old and had about 125,000miles on it so we figured we would trade Due to our growing family, my wife and I wanted to get an SUV. Her car was 9 years old and had about 125,000miles on it so we figured we would trade hers in. I had done a ton of research on the internet and the Durango had gotten solid reviews the last few years. We live in La Mesa so figured we would just go look at on and drive it to get a feel, but had no intentions on buying. You see, we are big time savers and hate to part with any of our hard earned money. We drove a barely used 2014 Durango and both liked it. We looked at a 2013 and also looked a used GMC Yukon but we both liked the Durango. Sam, and his sales partner Abel (Manager?? not sure) sat with us and made us a deal even without seeing our trade in. The price was great and they were giving us a great deal on our trade in, but my wife and I were not expecting to buy a car so we were pretty tentative. They let us take the SUV to lunch so we could think about it. Upon returning, we still were pretty hesitant and both Sam and Abel were extremely patient and did everything they possibly could to make us feel comfortable. After discussing further, my wife and I decided to move forward and Tommy Preciado handled the financing. He got us a great rate and explained everything to our satisfaction. Everyone who helped us were very professional and seemed genuinely sincere and wanting to make sure we never felt pressured. Sam even drove with me to my home to pick up the trade in!! Very happy with the customer service and all the people we dealt with. I highly recommend Carl Burgers Dodge Chrysler Jeep Ram World in La Mesa and highly recommend asking for Sam and Abel to help with the selection and Tommy to help with the financing. Thank you to all three for making our car buying experience as easy and pleasurable as can be. I know we weren't easy. :) Jonathan Myers More

Cameron Mahoozi made my day! I wasn't looking to buy a new Jeep Cherokee, but after going on a trip with a buddy who owned one I had to have one. Cameron Mahoozi answered my ema I wasn't looking to buy a new Jeep Cherokee, but after going on a trip with a buddy who owned one I had to have one. Cameron Mahoozi answered my email questions in a friendly honest manner. When I saw the Cherokee I wanted was on sale he made the trade in/buying experience as enjoyable as I've ever had. I usually hate car salesmen, it was a pleasure to work with Cameron. I will return to Carl Burger Dodge as long as Cameron is there. Honest good salesmen. More

Great Deal with Amazing Service!! Due to the high cost of gas and my long commute, my husband and I decided that I needed to get a fuel efficient vehicle. We decided that we wanted to Due to the high cost of gas and my long commute, my husband and I decided that I needed to get a fuel efficient vehicle. We decided that we wanted to purchase a used car that was a couple years old. A friend told us about Carl Burger Dodge and assured us that we would get excellent service and a fair deal there. Even though we live in Oceanside and Carl Burger is in La Mesa, we decided to take the trip on the advice of our friend. Well I have to stay the trip was worth it! The experience we received from the moment we drove up was nothing less than exceptional. Gary Thiem made sure we were well taken care of. We were introduced to Able Chemsi who set us up with salesman Sam Portes. They were very friendly and professional. We had already done some shopping on their website, so we had an idea of the vehicles we wanted to check out. The first one we looked at was the prefect one for us. Sam took us out for a test drive and we knew that it was the one we wanted to purchase. Sam was able to answer all of our questions and went over all of the features of the car and even synced my iphone for me.. The financial part of buying the car was also a great experience. We feel we got a fair trade-in on our truck and an exceptional price for the car and extended warranty. Mike Kaziyev handled the finance. He was through and efficient, explaining all of the options to us so we could make the best choice for our needs. Over all our experience with the Carl Burger team was outstanding! We are very happy with our purchase and will highly recommend this dealer to our family and friends who are looking to purchase a new or used vehicle. Thank you all for making our car buying experience pleasurable. Sincerely, Annette Belmore More

Good Experience I had a very good experience buying my Dodge Journey at Carl Burger. The staff was all very courteous and not pushy. I would definitely buy a car ther I had a very good experience buying my Dodge Journey at Carl Burger. The staff was all very courteous and not pushy. I would definitely buy a car there again. More

Return Customer Second sale went just as good if not better than the first. Would recommend this dealer to any friend or family. Second sale went just as good if not better than the first. Would recommend this dealer to any friend or family. More

Sonny Kareem VIP SR Consultant Working with VIP SR Consultant Sonny Kareem in the purchase of my new Challenger was a pleasure. Unlike previous car buying experiences I have had, th Working with VIP SR Consultant Sonny Kareem in the purchase of my new Challenger was a pleasure. Unlike previous car buying experiences I have had, there was no pressure, no gimmicks and no games. His business demeanor is professional and courteous. He went out of his way to satisfactorily explain all aspects of my purchase agreement and the options available. There were a couple of glitches with the finance officer in which Sonny, without hesitation, stepped in and corrected. In others words, he made it RIGHT! Sonny is an honest representative of his profession and a true asset to Carl Burgers Dodge. I highly recommend Sonny Kareem and this dealership to anyone who is in the market for a Chrysler product. M. Hansen More

warranty service and oil change Everything was great as far as the initial contact and service. The only issue I have is that I wanted to see the damaged upper radiator hose and to f Everything was great as far as the initial contact and service. The only issue I have is that I wanted to see the damaged upper radiator hose and to find out why it happened. Sorry to say, I left not knowing. I think that is an issue for you to address. This Overland has only 16K miles on it. Why would a serpentine belt touch an upper radiator hose to cause it to leak? I will not know unless I remove the shroud to see for myself. Perhaps a simple call to the mechanic might have been in order. It could have been a long day perhaps. I will keep coming back. More

Awesome Customer Service When myself and my wife walked in Joe approached us in a way unlike most car salesman. We've had some negative experiences with other dealerships and When myself and my wife walked in Joe approached us in a way unlike most car salesman. We've had some negative experiences with other dealerships and Joe reassured us that was not his interest. He actually listened to what we wanted and showed us every single option on the lot. He knew exactly what every Jeep had to offer and all the benefits from each style. He is the reason we left that day with our a Jeep Wrangler Unlimited and we are more then happy with our purchase! Thank you Joe, you are the best! More

Customers for life at Carl Burger Dodge I'm writing this review about the wonderful experience my family and I had purchasing our new 2014 Dodge Challenger and about the excellent customer s I'm writing this review about the wonderful experience my family and I had purchasing our new 2014 Dodge Challenger and about the excellent customer service we received from our salesperson Christian Rincon. The first impression you get when you drive on their lot is that they are ready and waiting to assist you in any way that they can and make you feel as comfortable as possible. Christian went above and beyond in helping us come to a decision about our purchase by answering all of our questions regarding the car we were most interested in. He was completely thorough and had so much knowledge about the Dodge Challengers inside and out that by the time we test drove the car we were pretty sure it was the one. We also had the pleasure of working with Assistant Manager Abel Chemsi who helped us finalize everything and he was absolutely professional as well. He and Christian work well as a team and don't waste anytime getting you through the process quickly and all the while still giving you outstanding customer service. After our purchase Christian had the car ready and waiting for us as we exited the finance department. The car was cleaned and looked beautiful. We were very happy with how smooth everything went. I highly recommend Christian Rincon, Abel Chemsi, Bennett Owen and the whole team at Carl Burger Dodge Chrysler Jeep RAM World in La Mesa because they really know how to treat their customers from start to finish. More