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Carl Burger Dodge Chrysler Jeep RAM World - Service Center

4.3

183 Lifetime Service Reviews

8355 Hercules Street, La Mesa, California 91942

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Dave Garcia, Service Adviser, Carl Burger Dodge Chrysler Jeep RAM World

Dave Garcia

Service Adviser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ociel Valentinez, Business Express Service Adviser, Carl Burger Dodge Chrysler Jeep RAM World

Ociel Valentinez

Business Express Service Adviser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brittany Thiem, Service Coordinator , Carl Burger Dodge Chrysler Jeep RAM World

Brittany Thiem

Service Coordinator
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sean Gray, Assistant Service Manager, Carl Burger Dodge Chrysler Jeep RAM World

Sean Gray

Assistant Service Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

September 27, 2018

"They Made it Right"

- shannon76528 Verified Customer

My initial experience with buying my vehicle here and having it brought in for service didn't go smoothly, but to their credit (especially Bud in the Service Dept), they made up for it with my last visit. I was very impressed with Bud's service and professionalism. He went out of his way to make it right and I appreciate that greatly.

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Employees Worked With

DiCarlo Rivera
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bud Kilbury

September 24, 2018

"Outstanding Service "

- Jeep ldyKB

Bud Kilbury was professional and thoughtful. My Jeep needed back hatch support lifts replaced. Brought Jeep in to Carl Burger CJDR at 7am. Bud Kilbury, the Service Adviser, was awesome. He ordered parts ASAP, as soon as the parts arrived, installed the parts. Bud made sure the part replacement process was completed quickly and efficiently. All done in less than an hour. I am very satisfied the service I received.

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Employees Worked With

Bud Kilbury

September 10, 2018

"Rocky Start, but they Made it Right"

- shannon76528 Verified Customer

Bought a used 2018 Pacifica off the lot on Labor Day weekend. It has a broken latch that prevents stow and go. I was told by Sales Dept. to make a Service appt. and it will be fixed right away. Did as I was told and took PTO from my job to come in and sit for a few hours to be informed "We don't have the part, you will need to come in when we get it." I left angry and not confident that I would even be contacted with a follow up. *update. When I went back Bud made it right. His professionalism was very impressive. I'm happy now. Thanks Bud!

Read More

Employees Worked With

DiCarlo Rivera
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bud Kilbury

Special Offers

$29.95 Oil Change

• Install Genuine Factory Oil Filter • Replace engine oil per factory specifications • Top off all under hood fluids • Check & set tire pressure to vehicle specifications • Multipoint inspection

Service Center Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Television
  • Vending Machines
  • Popcorn
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • Service With a Smile