Carl Burger Dodge Chrysler Jeep RAM World - Service Center

"They Made it Right"

- shannon76528 Verified Customer

My initial experience with buying my vehicle here and having it brought in for service didn't go smoothly, but to their credit (especially Bud in the Service Dept), they made up for it with my last visit. I was very impressed with Bud's service and professionalism. He went out of his way to make it right and I appreciate that greatly.

Bud Kilbury was professional and thoughtful. My Jeep needed back hatch support lifts replaced. Brought Jeep in to Carl Burger CJDR at 7am. Bud Kilbury, the Service Adviser, was awesome. He ordered parts ASAP, as soon as the parts arrived, installed the parts. Bud made sure the part replacement process was completed quickly and efficiently. All done in less than an hour. I am very satisfied the service I received.

"Rocky Start, but they Made it Right"

- shannon76528 Verified Customer

Bought a used 2018 Pacifica off the lot on Labor Day weekend. It has a broken latch that prevents stow and go. I was told by Sales Dept. to make a Service appt. and it will be fixed right away. Did as I was told and took PTO from my job to come in and sit for a few hours to be informed "We don't have the part, you will need to come in when we get it." I left angry and not confident that I would even be contacted with a follow up. *update. When I went back Bud made it right. His professionalism was very impressive. I'm happy now. Thanks Bud!