My husband and I had the best car buying experience we've ever had over the weekend at Carl Burger in La Mesa, CA. We had the true pleasure of working with Mikhael Mikhael as our sales associate throughout the day on Saturday and based on our experience at Carl Burger and with Mikhael, we will be customers for life at this dealership. The whole experience was relaxed and even enjoyable.
We brought our 2014 Jeep Grand Cherokee Limited in for a routine oil change and to address some minor recalls (software patches). My husband and daughter came to pick me up and we had planned to go run other errands while the 2014 was in the shop, but before we left we took a quick stroll around the lot to see what was new and exciting.
Mikhael greeted us with the biggest smile after a few minutes of perusing the selection. He asked what brought us to the lot and we explained the maintenance situation. He didn't make any hard sales attempts and was very relaxed and didn't put any pressure on us at all. We told him we'd entertain the idea of a new one if the numbers were right but that we would be leaving to run errands and would be back in a few hours. I immediately expected to feel resistance and pressure about the fact that we were leaving, but to our pleasant surprise that was not the situation at all. In our brief interaction he was pleasant, relaxed, not aggressive in any way, and was an absolute doll with our 2.5 year old daughter. After we left our daughter even asked if she could go back and see her friend Mikhael Mikhael.
When we returned to pick up the 2014, he had done a quick visual inspection on it and showed us the newer options. We did a quick test drive on a 2018 Grand Cherokee Limited and told him we'd be interested in crunching numbers. We did have the 'issue' of needing to leave a second time to take our daughter home for her nap. This wasn't an issue at all for Mikhael. He was very understanding and accommodating. We told him to run numbers while we were gone and we would return after nap time to have a serious conversation about making a deal. We exchanged phone numbers and went home. Again, departing feeling no pressure at all.
We made our way back to the dealership later in the afternoon and Mikhael showed our toddler to the play area, and we immediately sat down to talk business. We spent a little over an hour negotiating price, and ultimately reached the conclusion that maybe Saturday wasn't our day to take home a 2018 Grand Cherokee. Mikhael was gracious, polite and understanding of this and bid us farewell. As we walked out the door, a best and final was presented to us that we almost passed up on. In the process, Mikhael went to put the 2018 back on the lot. I immediately texted him and told him to bring it back. He laughed, turned around and did just that.
Also want to make mention to the fact that Christian and the other sales associates in the office late Saturday were amazing during the negotiating process and with our daughter as well. She is very social and affectionate, and felt the need to give hugs to everyone she saw as she was leaving. None of the associates bat an eye and our daughter left feeling like she had 10 new friends at Carl Burger.
We settled up and took care of the paperwork with Sonny Kareem. The whole financing process was smooth, speedy, and straight forward. Sonny really knows what he's doing. He has amazing attention to customer service, and valued our time as much as his own. He commented that he was bummed he didn't get to meet the little girl everyone was talking about (we had sent her home with Grandma). These guys really make you feel like family.
All the while Mikhael stayed on site to see us off. As we got in the car to leave, he sat down with us in it to set up the Apple Car Play and U Connect features before we left, and make sure we didn't have any last minute questions or concerns.
We are still in communication settling up minor things like extra Key FOBs and owners manual exchanges, and he is still on top of the customer service game long after the sale has been completed. He is truly dedicated to customer satisfaction and it really shows.
We now have an upgraded beautiful 2018 Grand Cherokee and we will be dedicated customers to Carl Burger for life, thanks to our experience Saturday with Mikhael, Sonny and the Carl Burger crew.