I made an appointment for Wednesday, May 24, 2017, at 8:30 am via the Internet. I subsequently received a phone call from someone named Matt asking if I could pick another day because that time slot had a lot of appointments already scheduled. Not only that, he asked me if I just wanted to trade my car in rather than just keep throwing money at the problem. I wanted my car serviced, not to be hounded by a salesperson. If I was interested in trading in my car, I would have come to the car lot or indicated such on my appointment intake form. Nonetheless, I agreed to change my appointment to Thursday, May 25, 2017, at 8:30 am. Despite this change I continued to receive email notifications that my appointment was on Wednesday, so I was unsure of when to actually take my car to get it serviced. I finally received confirmation that my appointment was on Thursday, but the email said 9:00 am and not 8:30 am like I had agreed. Despite the time difference, I operated under the assumption that my appointment was at 8:30 and not 9:00. I dropped my car off at the dealership with Mary at 8:30 and was told that they would call me to let me know about what was going on with my car. After not receiving a phone call by 12:00 pm, I waited to call the dealership at 1:00 pm, because of the lunch hour. When I called, I'm not sure who I talked to, but they indicated that the person who I needed to talk to was still at lunch. She indicated that she would take a message and give it to the person that I needed to talk to. I waited until 3:15 pm and received no phone call, so I called back. I talked to Mary and she told me that my car had not even been looked at or put on the computer yet even though I had an appointment at 8:30. She told me that the guy was just about done with one car and that mine was next on the list. I asked her how long it would take, because if it was just an hour or so, I'd have been fine to wait. She responded with, "It could take a while. He's planning on working late tonight. Are you willing to leave your car overnight?" Mary and the dealership were well aware that I did not live in Columbus. Nor was I ever informed that an 8:30 am appointment would possibly take all day and all night before it was even looked at. I asked if I could just pick up my car because there was no way for me to be able to get to work if I had left it overnight. I picked up my car and left. Mary apologized and blamed it on the fact that one car took a long time and backed everything up because all the technicians worked on one car. I appreciate her apology, but that kind of service is unacceptable and disrespectful. Not once was I called to tell me that there was a delay in looking at my car. Not only that but they never called me back when I left a message asking about an update on what was going on with my car. Why would you set up an appointment just for it to not be acknowledged or respected? I get having a delay, but to have a seven (7) hour delay with no phone call to the owner who lives out of town is absurd and completely unsatisfactory. I will never go back to Carl Hogan and will tell everyone who asks this story in order to dissuade them from using this dealership for service or buying a car. The only good thing about the whole ordeal is that I wasn't charged for them babysitting my car for seven (7) hours.