Carl Hogan Automotive

I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked my vehicle up, and I was told the battery passed the load test. However, once I got home my vehicle would not start so I question whether they even performed a test in the first place. I returned to the dealership on Monday, I shut the vehicle off at the service department to show them that it would not start. I arrived around 8:05 a.m. and left my vehicle, they did not call me until 4:50 p.m. to inform me that the battery tested bad but they did not have the battery in stock because it was on back order. I was asked if I wanted to leave my vehicle until the battery came in hopefully on Thursday, but I was never offered a ride or a courtesy vehicle. When I opted to take my vehicle because I did not have another form of transport, it was suggested that I use my jump start and just start it up with that each time in this 90 plus degree weather... really!! My level of frustration was past 100 at this point because they were totally unprofessional and clearly not concerned with my needs. It is very unfortunate that this is the only Jeep dealership in close proximity because Carl Hogan has always had a very poor service department.

We had a great experience at Carl Hogan. Everyone was super nice and not pushy. They allowed us to discuss privately and check out the car privately.

He was really quick and easy! Really good nice guy that will work with you and make sure you walk away satisfied. I would highly recommend him!

I had a great experience buying my 2015 Chevy equinox! My car dealer, Randy Silas took his time and made sure I got the vehicle I wanted. He made sure everything was right before leaving. I really appreciated that most! He went above and beyond!

I bought a 2012 Chevy Silverado and the entire process was smooth sailing. I have to lift my hand to the young man Demetrius Burgin that worked with me and I was beyond satisfied with his customer service and my purchase. I will definitely be referring family and friends.

Excellent Experience. I would recommend anyone to go see Mr.Hill. He goes above and beyond to put you in a vehicle. I thank him so much.

My husband and I had a wonderful experience with Mr. Kendale Hill. He was very kind, knowledgeable, helpful, and professional. We would highly recommend this dealership and salesperson to anyone who needs or wants a vehicle.

My wife and I have only purchased two new vehicles in our 34 years of marriage, and both from Ray Atkinson. We still own our 2002 TrailBlazer (running great with 330,000 miles) that we bought from him at Ackerman Chevrolet, and now our 2017 Equinox from Carl Hogan. Thank you Ray, Josh and Carl Hogan Automotive!

I made an appointment for Wednesday, May 24, 2017, at 8:30 am via the Internet. I subsequently received a phone call from someone named Matt asking if I could pick another day because that time slot had a lot of appointments already scheduled. Not only that, he asked me if I just wanted to trade my car in rather than just keep throwing money at the problem. I wanted my car serviced, not to be hounded by a salesperson. If I was interested in trading in my car, I would have come to the car lot or indicated such on my appointment intake form. Nonetheless, I agreed to change my appointment to Thursday, May 25, 2017, at 8:30 am. Despite this change I continued to receive email notifications that my appointment was on Wednesday, so I was unsure of when to actually take my car to get it serviced. I finally received confirmation that my appointment was on Thursday, but the email said 9:00 am and not 8:30 am like I had agreed. Despite the time difference, I operated under the assumption that my appointment was at 8:30 and not 9:00. I dropped my car off at the dealership with Mary at 8:30 and was told that they would call me to let me know about what was going on with my car. After not receiving a phone call by 12:00 pm, I waited to call the dealership at 1:00 pm, because of the lunch hour. When I called, I'm not sure who I talked to, but they indicated that the person who I needed to talk to was still at lunch. She indicated that she would take a message and give it to the person that I needed to talk to. I waited until 3:15 pm and received no phone call, so I called back. I talked to Mary and she told me that my car had not even been looked at or put on the computer yet even though I had an appointment at 8:30. She told me that the guy was just about done with one car and that mine was next on the list. I asked her how long it would take, because if it was just an hour or so, I'd have been fine to wait. She responded with, "It could take a while. He's planning on working late tonight. Are you willing to leave your car overnight?" Mary and the dealership were well aware that I did not live in Columbus. Nor was I ever informed that an 8:30 am appointment would possibly take all day and all night before it was even looked at. I asked if I could just pick up my car because there was no way for me to be able to get to work if I had left it overnight. I picked up my car and left. Mary apologized and blamed it on the fact that one car took a long time and backed everything up because all the technicians worked on one car. I appreciate her apology, but that kind of service is unacceptable and disrespectful. Not once was I called to tell me that there was a delay in looking at my car. Not only that but they never called me back when I left a message asking about an update on what was going on with my car. Why would you set up an appointment just for it to not be acknowledged or respected? I get having a delay, but to have a seven (7) hour delay with no phone call to the owner who lives out of town is absurd and completely unsatisfactory. I will never go back to Carl Hogan and will tell everyone who asks this story in order to dissuade them from using this dealership for service or buying a car. The only good thing about the whole ordeal is that I wasn't charged for them babysitting my car for seven (7) hours.

Great service, friendly Staff. Devin Graves , Best salesman I've done business with in along time. I will be a repeat customer. Thanks for your everything.