Carlock Toyota of Tupelo

I don’t recommend this car lot bc they upscale their prices on their vehicles. Then you are unable to trade out of the vehicle. They cheat people and they scam you. Don’t use this car lot. prices on their vehicles. Then you are unable to trade out of the vehicle. They cheat people and they scam you. Don’t use this car lot. More

Carlock Toyota of Tupelo View all Carlock Toyota of Tupelo 4.1 (840) Car deale Tupelo View all Carlock Toyota of Tupelo 4.1 (840) Car dealer in Tupelo, MississippiOpen OVERVIEW VEHICLES DIRECTORY REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web 3.8/5Carlock Toyota Of Tupelo · 12 reviews Google review summary 5 4 3 2 1 4.1 (840) Reviews All finance29 truck26 pay25 oil21 +6 Sort by Most relevant Newest Highest Lowest Teresa Moore 4 reviews a week ago NEW I have had few bad encounters with Carlock Toyota service department. 1)one of the service rep tried to rob me out of additional $500 for tires I purchased June 2023, but fortunately for I had gotten a previous price quote from a different … More Jennifer Taylor 3 reviews·1 photo a month ago Highly recommend when shopping for a new vehicle! Alexis was my salesman. He worked to find a 2024 Camry with the options I wanted at a good deal. Service department very helpful as well. Carlock Toyota of Tupelo (Owner) a month ago Hi, Jennifer. Thank you for the kind words! Your feedback is highly appreciated. Amy Vanlandingham 4 reviews·1 photo a week ago NEW I would like to brag on Carmen in the parts department at carlock Toyota in Tupelo ms, our car was vandalized & all 4 wheels & tires stolen! I received excellent customer service & Carmen should be rewarded for the knowledgeable & courteous … More Carlock Toyota of Tupelo (Owner) a week ago Hi, Amy. Thank you for the kind words! Your feedback is highly appreciated. Magen Coleman 5 reviews·1 photo 5 months ago Debbie Flood was great and attentive to all my needs! Even after the sale was complete, she took her time and assisted me with the setup of connecting my phone and accessories. She showed me how to work all of my settings when she did not … More Carlock Toyota of Tupelo (Owner) 5 months ago Hi, Magen. We are delighted that you had a great experience with us. Thank you so much for the review! Teresa Moore 4 reviews a week ago NEW I have had few bad encounters with Carlock Toyota service department. 1)one of the service rep tried to rob me out of additional $500 for tires I purchased June 2023, but fortunately for I had gotten a previous price quote from a different service rep. Then I got a lame excuse that it was a mistake on the computer and honored the original price I was quoted. A good thing I wrote down the original service rep name and price because I would have had to pay that additional $500.00. 2)On top of that I had my niece pick up car after paid for the tires over the phone, I didn't get a receipt or documentation of the warranty for my tires. I called and asked for the warranty info and was told he didn't have any info to provide me. This wasn't my first time buying tires for my SUV, but my first time with this dealership. All 4 of my tire rims have gashes in them since my tires were installed. 3) you can see my attachment of my recent encounter with Carlock Toyota service department. I brought my SUV in because my tire light was on. There was a nail in one of my tires. It was repaired, but in the process the service rep took it upon himself to do an oil change without talking or asking me. I found out when I was paying for the nail in my tire...oh by the way the oil change will be $95. I told him I didn't ask you to do an oil change, nor did we discuss an oil change. I should have refused to pay, but I did anyways. 4) During the same visit of having my tire repaired I was told my battery have weak cells and I will need a new battery soon. I told the service rep I just bought a battery from Carlock Toyota 12 months prior. There's no way I should need a new battery, besides I might drive my car 3 to 4 days out of a week around the city. Then his excuse was that's probably why because you aren't driving you SUV often is the reasons for the dead cells. I won't be returning to Carlock Toyota. I'm to go the Toyota dealership in Columbus to see how they operate their business. Photo 1 of 1 More

Misleading prices on their website. Told me there was a “market adjustment” from the “final price” on their website. $5000 in my quote. You’d have to have more money than sense to purch Told me there was a “market adjustment” from the “final price” on their website. $5000 in my quote. You’d have to have more money than sense to purchase from them. More

I had the most pleasant car buying experience, not the first day but, I went back the next day and said I WANT HER!!!! Miss Debbie Flood! Because, the day before knowing that I wanted another Toyota went first day but, I went back the next day and said I WANT HER!!!! Miss Debbie Flood! Because, the day before knowing that I wanted another Toyota went to Carlock Toyota in Saltillo Mississippi and was met immediately but a salesman and his shadow, student salesman, but they couldn't answer the simplest questions didn't know a Corolla from a Camry etc etc etc. When Miss Flood walked by and immediately heard our conversation and answered all of my questions while looking for her customer! She was very knowledgeable and helped me from day one get the exact car I wanted at the right price even texting me in the evenings when I had questions. It only took about 3 to 4 days to finalize the sale and I've been delighted ever since. More

The salesman was very very pushy and racked up over 2k of maintenance charges that I "needed". I agreed to one of them and ended up having to wait over three hours for the service to be done, which I hadn't maintenance charges that I "needed". I agreed to one of them and ended up having to wait over three hours for the service to be done, which I hadn't counted on. I realized I had a coupon to my email and approached a man sitting at a desk to ask about how to use it. He didn't seem at all interested in answering my questions and told me to use it when I was about to pay, so I did. The salesman overseeing my services was visibly angered when I told him about the coupon and went on a five minute tirade about how I should have showed it to him when I first arrived and about how he hated coupons because they were taking money out of his pocket. This was after I, the customer, just spent almost 15 times the amount of cash that I anticipated to spend and had to spend 2 hours longer than anticipated waiting. Unless your car is under warranty, avoid this place at all costs. More

Very pushy salesman. They feel like they need to show you what's best for you instead of listening to what you want. After showing us the most expensive version of the ca They feel like they need to show you what's best for you instead of listening to what you want. After showing us the most expensive version of the car we were looking for, we told them we needed time to think. After telling this to the salesman he gets the manager to come out and be even more pushy. The way we were spoken to was disrespectful and unprofessional. More

The service department sucks I went in for a oil change and tire rotation with a coupon for 49.99 and was charged 86.00 with this coupon I question this person he well that’s what it came out to be I can and tire rotation with a coupon for 49.99 and was charged 86.00 with this coupon I question this person he well that’s what it came out to be I can knock off a few bucks he took off 6.00 and still charged 79.00 with the coupon that was not out of date and didn’t give me all the paper work that he suppose to have given me I didn’t start a Scene but I will be talking to someone else about it he can bank on that and I will not be going back I may just start buying my vehicles somewhere else More

I don’t understand why it takes three hours for a oil change. Every time. They need management. change. Every time. They need management. More

We received horrid service. After seeing the vehicle online, we went to see it and test drive. We were definitely interested and went to do paperwork. However, they jacked up th After seeing the vehicle online, we went to see it and test drive. We were definitely interested and went to do paperwork. However, they jacked up the price $7,000, saying the marketplace value went up since they updated the online price THE DAY BEFORE. How does the marketplace value jump 7k overnight?? They refused to tell us our interest rate or let us talk to a financial person. They were outright jerks. We were approved, even with the 7k increase, but the lack of transparency and unwillingness to answer any questions felt really scammy. Why would anyone sign a legal, binding contract agreeing to pay something when they don't even know the terms or interest rate? Go somewhere else. This place just wants to screw you over. More

Would not allow me to test drive a car and the gm refused to speak with me. to speak with me. More