Carlock Toyota of Tupelo

Just Be Careful On March of 2014, I helped my son buy a car from Carlock Toyota of Tupelo, MS. I was told not to wait because they needed to sign now due to me being On March of 2014, I helped my son buy a car from Carlock Toyota of Tupelo, MS. I was told not to wait because they needed to sign now due to me being the only one on the loan. I was pressured into signing papers. At the time of the transaction, I was pressued. Now, I am trading in the vehicle. It has been brought to my attention that my 2012 Hyundai Sonata was previously wrecked by the owner before me. The dealership never properly disclosed that the vehicle was severely damaged or salvaged. When I went to finance my new vehicle, they told my son and I that my Sonata purchased at Carlock Toyota was severely wrecked. On Saturday, November 25, 2017, I spoke with the sales manager at the dealership at 9:20AM. I was told I would receive a call back same day. I never received a call back from any personnel in management as stated on that day. I called again on Monday, November 28, 2017 @ 5:05PM. He said there was nothing they can do. According to the dealership, the issue wasn’t fixed properly when we bought the car. So now I have a car that has complications, and can not afford to have 2 car payments because of the negative equity has damaged the car more than $3,000.00. I am on a fixed government income. The issue is not that the vehicle had been wrecked. The issue lies with the reputation that Carlock Toyota cannot be trusted. As a trusted business, they failed to disclose the history of the car. I had informed the salesman that I needed to someone to help me read and understand what I was signing. I was pressured into going to the finance office by myself with no help. This dealership should always honor their word. At this time, they promoted a lifetime power train warranty; however, when I called to inform them of my issues no one cared. Carlock Toyota of Tupelo does not value their customers. They have lost their credibility with me. I chose to go to what i thought was a premier lot and it turns out that that not true. They are selling damaged cars and are not disclosing it. CHOOSE FOR YOURSELF. I PERSONALLY SUGGEST DO NOT GO!! More

BUYER BEWARE My good friend recently bought a 2010 Toyota Avalon and really likes the car. However from Salesman to Finance Guy the terms and amount financed chang My good friend recently bought a 2010 Toyota Avalon and really likes the car. However from Salesman to Finance Guy the terms and amount financed changed in a big way without any review of this. I, myself just bought a car, and would have shopped here had my friend received an honest deal. I will not deal with Carlock Toyota and will share the terrible experience with all of my family and friends. I guess they are not interested in repeat customers or referrals. More

Great experience! I have bought 3 vehicles from Carlock Toyota and have had wonderful service each time! The last time they worked and worked until they got us at the p I have bought 3 vehicles from Carlock Toyota and have had wonderful service each time! The last time they worked and worked until they got us at the payment we wanted! More

Routine oil change Had oil changed, tires rotated and brake fluid changed!! Went well!!! They walk touvthough everything they do and if the suspect something that needs Had oil changed, tires rotated and brake fluid changed!! Went well!!! They walk touvthough everything they do and if the suspect something that needs done they discuss it with you first!!! A More

Great atmosphere Perfect place to go for service . Health Roberts and Anthony murphy were a great deal of help! When I left the dealership I felt confident in the wor Perfect place to go for service . Health Roberts and Anthony murphy were a great deal of help! When I left the dealership I felt confident in the work that was done on my vehicle. Very nice people that takes great care of customer! More

Great place Great dealership and great staff knowledgeable and very friendly great price will make great deal and work with you got my son his first car here love Great dealership and great staff knowledgeable and very friendly great price will make great deal and work with you got my son his first car here love it More

check your title! If I could give Toyota in Saltillo a 0, I would have. We purchased our 2013 Rav4 the summer of 2016. We wanted to trade it in this past weekend only If I could give Toyota in Saltillo a 0, I would have. We purchased our 2013 Rav4 the summer of 2016. We wanted to trade it in this past weekend only to find out it has a bonded title. Toyota told us that they do not buy nor sale vehicles with bonded titles. The dealership searched its data base for our vehicle, and it showed no bonded title. The dealership had to research our vehicle outside its data to find out there was a bond on the title. The bond had been on the vehicle since 2013. Now they are not wanting to cooperate with settling this matter. More

Outstanding service Great dealership !! The were here all the way, I was unable to pickup my RAV4 so they said, no problem and delivered it to me! I was impressed bec Great dealership !! The were here all the way, I was unable to pickup my RAV4 so they said, no problem and delivered it to me! I was impressed because I have been victim to,o, "we have your money and now, good luck to you!!" More

Purchased a 2017 Rav4 It took only 3 hours to find vehichle, paperwork, and cleaning out my other vehicle. Xavier was very helpful and I believe Ken is who did the financin It took only 3 hours to find vehichle, paperwork, and cleaning out my other vehicle. Xavier was very helpful and I believe Ken is who did the financing was great also. More

Excellent service All the staff were super attentive and helpful. I was there 3 hours and they made sure I was comfortable and in the know on what was going on with my All the staff were super attentive and helpful. I was there 3 hours and they made sure I was comfortable and in the know on what was going on with my vehicle. More