Carlock Toyota of Tupelo

4RUNNER TRD Offroad I had a great experience purchasing my new 4Runner!! The salesman Ryan was very friendly and helpful. The entire staff helped make my purchase satis I had a great experience purchasing my new 4Runner!! The salesman Ryan was very friendly and helpful. The entire staff helped make my purchase satisfactory. More

Helpful and Patient! This was our first time to purchase a new vehicle and the staff was very friendly and helpful. Mr. Chavez answered all of our questions and walked us This was our first time to purchase a new vehicle and the staff was very friendly and helpful. Mr. Chavez answered all of our questions and walked us through each step from test driving, reviews, and then getting financed. We went in to all this with not so great credit and Mr. Corey literally worked all day on getting us financed where we needed to be. Not to mention, we have two young kids (5 and 1) that were getting very restless during the buying process and the staff all helped to keep them happy and occupied. We did not make this easy for them at all they made my dream car come true! We will definitely be back! More

Great Sales and Knowledge My husband and I have bought 2 new vehicles from Carlock in the last 6 months. Each time the sales dept. were very knowledgeable and didn't try to sel My husband and I have bought 2 new vehicles from Carlock in the last 6 months. Each time the sales dept. were very knowledgeable and didn't try to sell us anything other than we asked for. The finance dept. also worked very hard to get us the best rate. Ask for Kelley Crew and Corey Harper when you call. The duo are great!!! More

Chipped Paint Poor Service! I purchased my 2016 Toyota Highlander on November 16th! Everyone was so nice just to make a sale!!! Afterwards my husband noticed a 1 to 2 inch chip i I purchased my 2016 Toyota Highlander on November 16th! Everyone was so nice just to make a sale!!! Afterwards my husband noticed a 1 to 2 inch chip in paint...I have been given excuse after excuse for not being seen to fix this problem!! I am highly upset and I will NEVER SPEND MY MONEY AT TUPELO CARLOCK TOYOTA OR WOULD I RECOMMEND ANYONE TO GO THERE!! Seems that everyone is out to just make money off of you! More

Rude & Forceful The buying process was POSITIVE. I purchased a truck at a good price, and received a fair trade-in value as well. That's giving credit where it’s due. The buying process was POSITIVE. I purchased a truck at a good price, and received a fair trade-in value as well. That's giving credit where it’s due. The NEGATIVE came on the back end. They needed a title on my trade-in, a month after the deal, and treated me like an ex-con in the process even though I was cooperative. No tact whatsoever. I have no plans of ever doing business with them again, and I have no idea why anyone else would either. More

It's been a nightmare for 30 days!!! Traded my daughter's 2014 camry,for a 2012 audi she saw online for 17995,it was actually the owner of Carlocks wife's car,was screwed big time,only ha Traded my daughter's 2014 camry,for a 2012 audi she saw online for 17995,it was actually the owner of Carlocks wife's car,was screwed big time,only had it 32 day's it's now burning oil ,had to put oil in it the last time under 300mi,,my daughter paid 7000.00 down on the camry when she bought it ,now she's lost the money and stuck with a OIL BURNING CAR THAT'S GOING TO COST 5000 TO 6000 to fix ,little did we know we signed a Arbitration, which means we're screwed ,how any body ,especially the owner of the business which was his car can have a heart to do something like that to a 16 yr old girl is beyond me,please READ EVERYTHING YOU SIGN, sad for my daughter, but one goes around comes around cause I believe in Karma!!!! 11-1-2016 More

Added $5,790 worth of "services" to my finance price After talking me into singing up for a "scratch and dent" service that was supposed to cost $20 a month for a total of $1,000, I discovered that the f After talking me into singing up for a "scratch and dent" service that was supposed to cost $20 a month for a total of $1,000, I discovered that the finance lady at Carlock snuck in a total of $5,790 worth of scam services. They did this without my knowledge or permission. It took me months of grief and red tape to get my money back, which I did finally get back today in the form of several different checks. They did not help in the process, and the only way I was ever able to get someone to call me was by emailing the corporate office. I would call, it would go to voicemail. I would email, they would ignore it. If I needed to talk to Carlock, the process was to call or email corporate, and they would then in turn make them call me. If I hadn't moved out of state, I would have been in there in person demanding answers. What Carlock did was no different than theft. They are the cliche xxxxxxx car dealership that you hear about. Also, the 2015 Jeep they sold me had a dangerous transmission problem that would cause the vehicle to surge forward all on its own when slowing to a stop. Totally blew me off when I called them about this also. And although a minor detail, the super expensive $400 spare key was never given to me, although they kept promising to mail it. I'm glad that I traded that piece of crap in for a new RAV4, and I'm glad that Steven's Toyota in Harrisonburg Virginia were nothing like these trashbags at Carlock. More

worst dealership around Do not honor Internet prices or 0% financing! Add hidden cost! Beware they will rob you blind! They take advantage of people and are sneaky doing i Do not honor Internet prices or 0% financing! Add hidden cost! Beware they will rob you blind! They take advantage of people and are sneaky doing it! More

Terrible I recently purchased a used Dodge Promaster My experience 1-advertised as having 21k miles actually had 25k 2-salesperson stated it had a towing pa I recently purchased a used Dodge Promaster My experience 1-advertised as having 21k miles actually had 25k 2-salesperson stated it had a towing package it doesn't 3-was told the remote key was misplaced but would be mailed to me. ...it hasn't 4- I was not given a drive out tag 5- 30+ days now...they collected my taxes to send to Tennessee....still havnt been paid 6- salesperson said interest rates were running 3-5%.....didn't mention they are 6 ish on used 7-finance guy ask me to start signing before discussing interest rate or payments 8- I was at the dealership over 2 hrs even though we worked out the price...before driving 2 hrs to get there...I have very good credit 9-I continue to call but the manager is never in I'm told!!!!! More

Dustin in Service is Excellent! There is not Lexus dealership within 90 miles so I take my Lexus to Carlock. Dustin has taken very good care of me with oil changes, 100,000 mile tun There is not Lexus dealership within 90 miles so I take my Lexus to Carlock. Dustin has taken very good care of me with oil changes, 100,000 mile tuneups and replacing my power steering pump. I had been told by O'Reilly Auto Parts who that my battery was good but my alternator had gone out. They wanted to order the $300 part for me and recommended a small service center that they had a partnership with. I took it to Carlock and told them what they said. They found that it was my battery ($90), not the alternator which would have cost much more. They could have replaced my alternator and charged me more and I would have never known! That has instilled a great deal of trust with them and I will continue to go back. More