Carlock Toyota of Tupelo

Sky high APR, terrible follow-up, very poor salesmanship I went to this dealer searching for a car I had seen listed on their website. When I arrived, I was informed that the car I was looking for was not on I went to this dealer searching for a car I had seen listed on their website. When I arrived, I was informed that the car I was looking for was not on the lot, but nobody seemed to have any idea where it was. That salesperson promised to get back with me the next morning and tell me where the car was, but I never heard back from him and he did not answer my phone calls or messages. A few days later I returned asking about the same car, and it was still mysteriously missing, but this time I spoke with a different salesman and he gave me a different version of the story as to where it might be. They asked me to test drive another used car in the same price range. This car was filthy inside, apparently never vacuumed or cleaned after being traded of from a rental company. They asked if they could give me a quote on financing and took me inside to meet the manager - who showed no interest in talking with me or discussing the possible sale. The monthly payments they quoted me were much higher than they should have been considering the asking price of the car and obviously included a very high interest rate. However, when I asked what the estimated interest rate was, they refused to tell me unless I submitted the loan application. Since I was in no way interested in a loan on those terms, I refused. Later I calculated the APR for the quote they had given me, and it was just shy of 30% APR! I've never been quoted such an unreasonable figure for financing. Almost two weeks later, I received a message that the l car I had originally been looking for was back on the lot, and asking me to come look at it. However, the idea of negotiating over such ridiculous financing terms has no appeal to me. Very disappointed in this dealer. More

I just purchased my 1st car from this dealer,and wow, what a pleasure working with these people. I could go on for ever bout how good they are at the jobs,but not time or space, Mark put me in the right what a pleasure working with these people. I could go on for ever bout how good they are at the jobs,but not time or space, Mark put me in the right car, on time ,right price,and very professional. I can never thank this staff of xxxxxxfor a job well done. thank you so much---Tom Osborne More

This was my first purchase with Carlock ( although, my fourth Toyota vehicle purchase). Mark Chaney promptly sent me an e-quote per my request. We spoke via the phone a few times with Mark and I agreein fourth Toyota vehicle purchase). Mark Chaney promptly sent me an e-quote per my request. We spoke via the phone a few times with Mark and I agreeing on a price before I ever stepped foot in the dealership showroom. He willingly met with me outside of normal hours to accomodate my schedule. I added a few features to the vehicle when signing the papers. So, Mark offered to drive the vehicle to my doorstep once the features were added (no additional cost). He delivered the vehicle as promised and even provided me a full tank of gas. I am very happy with the vehicle and appreciate the excellent customer service I was provided. I look forward to dealing with Carlock in the future. More

I worked with Mark Chaney from start to finish. He talked with me thru email, phone and text. He delievered as promised. I was able to get into a newer SUV at a monthly price I can live with. I wou talked with me thru email, phone and text. He delievered as promised. I was able to get into a newer SUV at a monthly price I can live with. I would highly reccommend anyone to stop here 1st if you are in the market for a vehicle. More

Very smooth experience trading and purchasing new vehicle! Very impressed dealing with Mark and how fast he was to responded and got my deal done and worked up so fast. Thanks for all your help. I wi vehicle! Very impressed dealing with Mark and how fast he was to responded and got my deal done and worked up so fast. Thanks for all your help. I will share my experience with my friends and family. I will definitely be back... More

Everyone was so helpful and nice.The guy who did the paperwork I don't remember his name but he worked with us until he found the best deal. Mark was very friendly and came thru with every promise he ma paperwork I don't remember his name but he worked with us until he found the best deal. Mark was very friendly and came thru with every promise he made to me.It was an all around great experience.They took the hassle out of a nerveracking experience.I have never been that comfortable with a salesman before. More

My husband had a bad and good experience with this dealership, but I really enjoyed working with mark and the internet experience. Mark was very honest and straightforward about pricing and vehicle av dealership, but I really enjoyed working with mark and the internet experience. Mark was very honest and straightforward about pricing and vehicle availability. He was waiting on me to show me the van, and the delivery service is outstanding! More

It has been very easy to work with carlock toyota. My It has been very easy to work with carlock toyota. My local toyota dealers have told me I can't get what I want in this region. Mark has been very It has been very easy to work with carlock toyota. My local toyota dealers have told me I can't get what I want in this region. Mark has been very helpful and patient in trying to get the vehicle I want and for the price and budget I have to work with. We haven't bought a vehicle yet but I hope to soon. I will definately recommend Carlock Toyota to all my friends and family. Thank You. More

My wife and I are newlyweds, and we're trying to get off to a good start financially. Mark was very patient with us and helped us find a good deal according to our budget, and he paid close attention to wha to a good start financially. Mark was very patient with us and helped us find a good deal according to our budget, and he paid close attention to what we were interested in concerning our vehicle purchase. After our purchase, he answered any questions we had about the new car. We had a great experience buying our car from him, and we'll highly recommend him to our family and friends. More

I was ready to upgrade my 2006 Highlander. I had a budget and Mark was very helpful to assist me in staying within that budget and making my dream come true with a new vehicle. I love my new vehicle budget and Mark was very helpful to assist me in staying within that budget and making my dream come true with a new vehicle. I love my new vehicle and could not have done it without him. Thanks Mark More