Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carlton Motorcars
Greenville, SC
685 Reviews
Welcome and thank you for visiting Carlton Mercedes-Benz. We are conveniently located in Greenville,SC, halfway between Charlotte and Atlanta. You can visit us at 2446 Laurens Road Greenville, SC 29607. We look forward to making your acquaintance. At our state-of-the art facility, you'll find:
* Comfortable lounges
* Free WiFi throughout the premises
* Flat-screen TVs and complimentary coffee and snacks in waiting areas
* Parts and accessories center
* Shuttle service available
* Factory-trained technicians and advisors
Our main goal at Carlton Mercedes-Benz is making your dealership experience as easy and enjoyable as possible. This philosophy extends to exceeding customer expectations before, during and after the sale.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 41 service reviews
August 25, 2025
A customer service and warranty failure—if a $100K+ certified pre-owned Mercedes isn’t truly backed by a bumper-to-bumper warranty, what’s the point of the program? I own a EQS 450+ and when the charg certified pre-owned Mercedes isn’t truly backed by a bumper-to-bumper warranty, what’s the point of the program? I own a EQS 450+ and when the charging plate became detached from the chassis Carlton Mercedes and MBUSA refused to honor the certified preowned warranty! Shocked the a luxury brand won’t stand behind the product More
by Chuck Gallagher
Employees Worked With
February 13, 2024
Overall good services this past time for me. They were not able to vacuum the inside and my wiper blades do look like they need to be replaced. Neither one of these are significant. I spoke t They were not able to vacuum the inside and my wiper blades do look like they need to be replaced. Neither one of these are significant. I spoke to Ashley about this and she was very pleasant about being diligent the next time. Jim Hilley More
by jhilley_gatech
Employees Worked With
January 26, 2023
Worst service department. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. Took my AMG in for a couple recalls. Picked it up the next day with the steering wheel off center position. Returned it and they attempted to fix it. They stripped the bolt which forced them to drill it out and over an hour later they gave the car back to me, with the wheel being even farther off center than before. At this point I decided to correct it myself which took less that 5min And discovered that the replacement bolt wasn’t even torque down properly. I reviewed the dash cam recording and listening to the guys test driving the car stating that if I wouldn’t be happy they would just tell me that I needed an alignment. They also went for a little joy ride and revved the engine a few times without it even being warmed up. That place will never see me again. Absolut amateur techs. On a positive note. The service advisor communicated well and was forthcoming as much as he could. More
by saschasch1234
Employees Worked With
December 30, 2022
Excuses, Excuses, Excuses! This is all you will get if you need a repair under warranty or recall. Their top priority is only paying customers. I dropped off my car 8 weeks ago This is all you will get if you need a repair under warranty or recall. Their top priority is only paying customers. I dropped off my car 8 weeks ago! Yes! 8 weeks. I left a poor review on Google last week and now they want return my calls. My car needs the EPA Exhaust repair. Since it costs them money, my car is very low priority. Don’t waste your time with these folks. It seems they’re headed for bankruptcy as they can’t keep service techs because they don’t pay enough and they only want to do repairs that bring revenues. I suggest you go out of town to a larger dealership to buy your car. You won’t get good service after the sale at Carlton. This is Andrew Randolph, a long-time Greenville resident and former Carlton customer. More
by Andrew R
Employees Worked With
November 02, 2021
Service department will change scheduled appointments at their leisure. I had a service appointment for 8:00am on 11/2. I dropped the vehicle off early at 7:30am. I returned to the service department at 3: their leisure. I had a service appointment for 8:00am on 11/2. I dropped the vehicle off early at 7:30am. I returned to the service department at 3:45pm and was informed that my vehicle still had not been serviced. Someone in the service department decided to change my appointment time to 3:00pm, but I still had proof via email that the appointment was scheduled for 8:00am. Instead of accepting that they screwed he stated that the appointment time is the time to meet with the service provider, which is a BIG LIE, because every time I previously had my vehicle service it was service in a timely manner. You have lost a customer, I will have my vehicle service at another dealership that will not change appointments just because they want to and do not inform the customer of their actions. Substandard service and lack of professionalism. More
by kdrewitt
Employees Worked With
David Knutti, Sammy Hood, Scott Gordon, Cary Eckhardt, Brian Jordan
September 11, 2021
Always friendly and efficient service staff. Love our service rep, Sammy H., who always gets it done! Easy to schedule online. Quick checkin and checkout. service rep, Sammy H., who always gets it done! Easy to schedule online. Quick checkin and checkout. More
by Sally R
Employees Worked With
Sammy Hood
September 09, 2021
Very friendly service department staff. Work was done on time with service advisor reviewing all work that was done in the vehicle. I would recommend Carlton for service. time with service advisor reviewing all work that was done in the vehicle. I would recommend Carlton for service. More
by jrramsbottom
Employees Worked With
David Knutti
September 08, 2021
David was very polite and informative. Great service. Kept us informed on vehicle. Made us feel welcome respcetful while answering questions.thank you. Gaddy A. Kept us informed on vehicle. Made us feel welcome respcetful while answering questions.thank you. Gaddy A. More
by Mercedes
Employees Worked With
David Knutti
July 22, 2021
Went to get my car serviced……Sammy and the team was very pleasant; everyone had great customer service front he moment I pulled up until when I left. pleasant; everyone had great customer service front he moment I pulled up until when I left. More
by SEllison
Employees Worked With
Can’t remember everyone’s name, but I paid cash and the lady that took the money was very nice (I know she’s from Massachusetts area)., Sammy Hood
July 22, 2021
Carlton Mercedes needs to call themselves lucky to have Scott Gordon as one of their Employees!! Best overall, including his colleagues working for competing other brand dealers (like Audi) Scott Gordon as one of their Employees!! Best overall, including his colleagues working for competing other brand dealers (like Audi) More
by woettl
Employees Worked With
Scott Gordon
