We recently purchased a Mercedes from Joel Johnson at Carlton Motorcars. From start to finish the experience at Carlton Motorcars was spot-on. It should be noted Joel is easy going and there was no pressure to buy what-so-ever. But make no mistake about it Joel knows his product and was able to answer all our questions and concerns fully. In fact, all the staff we came in contact with that day at Carlton Motorcars were extremely professional and went out of their way to make us feel at ease and at home.
As for the sales process itself, Joel went the extra mile to explain the benefits of owning a Mercedes. For example, yes, it is a great car to drive and holds its value but also boast an exceptional safety record. It was a pleasant easy-going process for me - and one rarely if ever found at a car dealership.
After making our selection of the car we intended to purchase, we actually left the dealership while Joel tended to the pain staking paper-work. An hour or so later upon return to the dealership the paper work completed the car ready to roll off the show room floor - no muss / no fuss we were out the door and on the road in a matter of minutes. Wow, this is a car dealership where you can be assured the staff knows their product, places a priority on their client satisfaction and be assured they do deliver on curtesy.
I wound not only recommend you buy your next car at Carlton Motorcars, id make darn sure to call ahead to see if Joel Johnson will be available in helping you with your next car buy.