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Carma Automotive Group
Duluth, GA
215 Reviews
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Showing 215 reviews
March 30, 2017
They sold me a car with a broken speedometer I purchased a 2010 Nisaan Altima last week. We were uable to tell at the time of the inspection and while driving that the shield to protect the dash I purchased a 2010 Nisaan Altima last week. We were uable to tell at the time of the inspection and while driving that the shield to protect the dashboard was missing. Along with the missing screen we could not tell that the speedometer was malfunctioning. That is until we were stopped by a cop and informed that we were traveling at a speed 20 miles higher than what the speedometer read. The officer pointed out that the needle started way below the zero mark which causes a safety issue as there is no telling when it may give out completely. We thought we were doing 60 but we were actually doing 80. The car way purchased on Friday. Two days later we were stopped . I contacted Carma immediately and informed them. They are not taking any responsibility!! I am so disappoint as the sale person (Gary) SEEMED to be very honest. I specifically spoke in length about regarding my need to find a safe and reliable car for my son to drive back and forth to college. I feel extremely taken advantage off! Now I am back a square one and out of a great deal of money!! I plan to post my issue on Youtube, face book, twitter the BBB and any other places in an effort to insure that thousands see it and stay far away from this company! UPDATE: I received a call from an executive at CARMA stating that he wanted to help me with this issue. I spoke with Derri and Terrance who advised that they were going to have the car looked at for this issue as well as the fact that the check engine came on while my son drove home from school. The auto shop advised that the cluster needed to be replaced and that the Mass airflow sensor needed to be replaced. When I purchased the car I was advised that I was getting a 3 month warranty with it. (which is WHY I purchased that particular car. Went they gave me the number to contact the warranty I was told that I was not in their system. I call CARMA back and spoke to Derri who told me that because they discounted the car they took away the the warranty. Thats funny because I wasn't told that when I called to get the number!!!!! I was never advised at the time of purchase that the warranty was being removed. As a matter of fact Gary the sales person made sure I had the warranty when I left!!! I am STILL waiting for them to activate my warranty!!! After conversation with Derri he agreed to split the pricing for the cluster and the sensor. We put the car in the shop paid our half and got the car back with the SAME cluster and a car that broke down on the side of the road. I called to speak to Terrence tonight and was disconnected. I am more than Disgusted!!. I have already notify my lawyer and she feels that we have a strong fraud case. BEWARE OF THIS PLACE. I have already filed with BBB and will be posting to every and anyplace that review or recommends car dealerships. More
by Bre0765
Employees Worked With
Derri Morton, Greg Craig, Terrance Robinson
Helpful March 29, 2017
good cars a a great price. I found the car I was looking for listed for $1500 to $2500 cheaper than anywhere else. Shelby (great name for someone in the car business BTW) was I found the car I was looking for listed for $1500 to $2500 cheaper than anywhere else. Shelby (great name for someone in the car business BTW) was professional, and patient with my questions. She made the car buying experience as smooth as possible. More
by DMArmstrong
Employees Worked With
Shelby Bartlett
March 28, 2017
Shelby 2the rescue! 2day I had the most fulfilling experience a person could have. The staff at Carma Automotive Group r truly on their game! Shelby went above and beyond 2day I had the most fulfilling experience a person could have. The staff at Carma Automotive Group r truly on their game! Shelby went above and beyond with the best service I have ever experienced. She was and is awesome! I also would like 2thank Terrance. Shelby u r the "T!" Thank u so very much! More
by Extremely happy carquest Tony!
Employees Worked With
Shelby Bartlett
March 22, 2017
Shelby answered all of my questions and was very thourough Shelby answered all of the questions I had about the car and was very thourough With all the paperwork. Definately will recommend this dealership to o Shelby answered all of the questions I had about the car and was very thourough With all the paperwork. Definately will recommend this dealership to others. More
by theboy11
Employees Worked With
Shelby Bartlett
March 21, 2017
Great and friendly Overall great service and friendly people. High recommend!! Had a nice car for me that day to buy and enjoy ! Couldn't ask for better Overall great service and friendly people. High recommend!! Had a nice car for me that day to buy and enjoy ! Couldn't ask for better More
by Jswazy
Employees Worked With
Derri Morton, Breana Vinson
March 08, 2017
Great way to drive away HAPPY! Shelby was very knowledgeable about the vehicle we wanted. The entire test drive and sale was a very pleasant experience. We had a lot of frustration Shelby was very knowledgeable about the vehicle we wanted. The entire test drive and sale was a very pleasant experience. We had a lot of frustration with our bank. We were using a debit card with enough money to cover everything but pin # messed up. Since it was getting late and the bank wasn't cooperating Carma manager waived the credit card processing fee. That was so nice! We are thrilled with the Kia Sedona and very, very pleased with the price! More
by Hot rod grandpa
Employees Worked With
Shelby Bartlett
February 27, 2017
We love our new car! I'm pleased to have purchased my new VW Jetta here! Very good customer service. Everyone was attentive, friendly and willing to help. Shelby was great I'm pleased to have purchased my new VW Jetta here! Very good customer service. Everyone was attentive, friendly and willing to help. Shelby was great at getting the process taken care of, from choosing our vehicle and test drive to driving it out. Thank you, We will return for our next vehicle purchase. More
by Mia & Alex
Employees Worked With
Shelby Bartlett
February 19, 2017
07 mustang GT right on ! Great dealership, out of the 7 that I've delt with, some being true scam artists, I will be returning to carma if I need to, and referring others. Mr. Great dealership, out of the 7 that I've delt with, some being true scam artists, I will be returning to carma if I need to, and referring others. Mr. Avery was very helpful, and professional as well as the knowledge of what had been repaired on my vehicle as well as their willingNess to work with my trade in. Spot on carma. Keep it up. Great vehicle. Been putting a mustang GT through her paces and it's been a sure win. More
by Ein
Employees Worked With
Avery Heyward
January 04, 2017
Awesome process My husband and I purchased a 2005 Lexus SUV. All of the staff was very nice and accommodating. Of course, anytime you are buying a car it takes a whil My husband and I purchased a 2005 Lexus SUV. All of the staff was very nice and accommodating. Of course, anytime you are buying a car it takes a while to get all the paper work together. However, with Carma, everyone was very professional and answered all the questions I had. Melissa was our sales person and she was very friendly and Terrance was our finance person in which my mother n law fell in love with him. I love my new car and appreciate their business. More
by Tiger
Employees Worked With
Terrance, Melissa Harman
December 29, 2016
Definitely check this place out! I recently bought a car here and am very impressed with the condition of not only my car but the others in their inventory as well. Avery was my sales I recently bought a car here and am very impressed with the condition of not only my car but the others in their inventory as well. Avery was my salesperson and he was very straightforward and didnt make me jump through any hoops. They also had done all the maintenence the vehicle was due for (including new transmission mounts!) and i would definitely recommend for anyone to check this place out if youre looking for a quality vehicle. Will buy again! More
by E
Employees Worked With
The guy that does the maintenence was really cool and knowledgeable, Alfredo Gonzalez, Derri Morton, Steve Oblas, Avery Heyward, Melissa Harman, Shelby Bartlett, Mengway Reid
