Carolina Volkswagen

Was lied to, inconvenienced, and not given a reason. Took my car in for service, was told the service was completed, this was not true! When I was asked to bring it back the 2nd time to complete the serv Took my car in for service, was told the service was completed, this was not true! When I was asked to bring it back the 2nd time to complete the service I was told the 1st part was never completed by the service tech even though I had paperwork stating the task was completed!?? No answers were given when asked why the service manager lied about the task. I would be happy to talk to someone about this experience. More

Outstanding service and super-friendly staff Really great customer service. Price seemed fair. Overall, a really good experience. Thanks so much to Carolina Volkswagen for always taking care of m Really great customer service. Price seemed fair. Overall, a really good experience. Thanks so much to Carolina Volkswagen for always taking care of my sweet bug, Molly. More

Very kind Everyone at Carolina Volkswagen was so kind! They new my service was going to be a couple hours or checking on me to make sure I was ok. Asked if I ne Everyone at Carolina Volkswagen was so kind! They new my service was going to be a couple hours or checking on me to make sure I was ok. Asked if I needed any additional snacks or drinks. They also kept updating me on the status of my car. I was very very happy with everything. More

10,000 mile service Helpful and quick to get me in and out of the shop. Will be using this shop again for service in the fiuture. John was ver helpful! Helpful and quick to get me in and out of the shop. Will be using this shop again for service in the fiuture. John was ver helpful! More

Recall Took car in for a recall..that was done but so was a wash on my vehicle and it wasn't done right, not to mention my car has a ceramic coating and runn Took car in for a recall..that was done but so was a wash on my vehicle and it wasn't done right, not to mention my car has a ceramic coating and running it through a drive through wash voids my warranty...thanks for asking if I wanted that service (the wash.) You should NEVER do any service whatsoever, up to and including washing a customer's car... WITHOUT asking first. More

Amazing! I purchased a Passat from a different dealer. Took here to do an overall check. SO friendly! SO helpful! Honest! Great place to go, I will definitely I purchased a Passat from a different dealer. Took here to do an overall check. SO friendly! SO helpful! Honest! Great place to go, I will definitely go back for future maintenance. Waiting room was very comfortable and welcoming with phone chargers, snacks, coffee, water, and even desks to sit at and work if you’re there for a few hours. Best dealership I’ve been to, seriously! More

Top Notch. Went in to get some recalls done. They noticed I had a nail in a tire and patched it for free. Outstanding dealership and will recommend. Went in to get some recalls done. They noticed I had a nail in a tire and patched it for free. Outstanding dealership and will recommend. More

Overall Disappointing I was very disappointed with the trade in value the dealer gave for a return customer, and disappointed with the price of the new car and the new car I was very disappointed with the trade in value the dealer gave for a return customer, and disappointed with the price of the new car and the new car had several defects where parts had to be ordered. The dealer did provide a loaner and service has been good to work with, but VW of North America is terrible to work with. I had to fight VWNA to get an emission device fixed when the previous car had very few miles and was just out of warranty, and the new car arrived with several defects. German quality is only percieved, it is disappointing. This may well be our last VW. And to top it off, the finance office made mistakes , causing us to have to return to re sign all the sales documents. More

Maintenance check I was pleased with customer service. I just wasn’t sure if the diagnosis of my car was an accurate one. I’m coming back in to get the issue fixed thou I was pleased with customer service. I just wasn’t sure if the diagnosis of my car was an accurate one. I’m coming back in to get the issue fixed though. More

Great Buying Experience My buying experience was stellar, my salesperson (Allyson and Karol) were very professional and thoughtful of my needs. She and Carolina VW as a whole My buying experience was stellar, my salesperson (Allyson and Karol) were very professional and thoughtful of my needs. She and Carolina VW as a whole has integrity and did everything in their to meet my expectations. I would do more business here and recommend others Satisfied Customer KT More