Carolina Volkswagen

You Need to See Richard! Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he understood exactly what I was looking for. I have a disability and so I was so very worried that going in by myself, I would be confused. I was so anxious walking into the dealership, and Richard put me right as ease and made this car leasing process seamless. I would recommend him to anyone looking to buy or lease a car! More

PRICING IS NOT COMPETITIVE These folks refused to compete with the other local dealers. Their price was just too high. They were argumentative and rude. They delivered one price These folks refused to compete with the other local dealers. Their price was just too high. They were argumentative and rude. They delivered one price, and thereafter refused to negotiate. When I told them that I would review them "less than favorably" on line, the sales manager "Ernesto", didn't like that. He actually called me and attempted to verbally assault me on the phone. Crazy right? He accused me of "slander" (using the word incorrectly) before I had written any review at all. I would stay away from these folks. Do your homework before you go to any dealership. Know the available pricing ahead of time. More

Quick Purchase As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last p As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last payment on my lease car so I contacted David Brown (who I have purchased many cars from) and told him I was ready to turn my lease car in and purchase a new one. No lease. He knew my budget and immediately began texting me cars for me to review. I picked out the one I wanted and he turned me over to Venus who went through the details with me. All through text and emails. She was super helpful and got me the deal that I wanted. So, after work last night, I went to the dealership and met Ben Madsen who had been filled in with all my details by Venus. We checked out the car, went to Shaun the Finance Manager. Everything was just as promised. No tricks. No surprises. I signed the papers and was driving home within an hour of arriving. Best experience! Thank you to David Brown, Venus, Ben Madsen and Shaun for making my life easier! More

Easy down to earth sales experience I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually tradi I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually trading in my car but I found Ben to be immeadiatly likable and relatable. When discussing everything with Ben it feels like you just talking with a normal dude, not a salesman. The deal went well and I got what I set out to get for my trade in and what I deemed an acceptable deal on the price of the new car. Also a plus was that Joel in finance was easy to talk to also and wasn't pushy either. Overall it was a smooth transaction at Carolina Volkswagen and I wouldn't hesitate to recommend them to a friend. More

Easy and pleasant Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fe Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fell in love with the car. Ben went over all the features and explained them carefully to my 17 year old son, who just got his driver's license. More

Awesome Customer Service Great Knowledge of product and welcome you in wth no pressure. Outstanding customer service made the car buying process enjoyable. All employees took Great Knowledge of product and welcome you in wth no pressure. Outstanding customer service made the car buying process enjoyable. All employees took the time to understand your needs verse trying to push the product on you. Honest good of people and recommend you to stop by and take a look More

Ben Madsen = Genuine Person with Strong Character Ben Madsen helped me with my recent purchase of the VW atlas. I’ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for prec Ben Madsen helped me with my recent purchase of the VW atlas. I’ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for precious car purchases- Ben was hands down the best associate I’ve encountered. I never felt he was ‘selling’ or working toward any other agenda than mine. He is a great listener, translated my needs, and gave me a better offer package than any other dealer. He is highly professional and represents the VW and Renaldo family well. He was extremely knowledgeable and took the time to point out additional features and options. I had the best experience working with Carolina VW- unlike VW of South Charlotte and Hendrick, the Renaldos own 7 (not 100+) dealerships. They CARE about their clients and it shows in their professional, expedited support. Thank you, Ben, for being a real person, showing me that there is hope in the future of ‘car salesman’, and for providing us with phenomenal service. VW and Renaldo family- Ben deserves a raise! I asked him for a stack of business cards to pass out to referrals. Buy your next car from Ben- you will not be disappointed. More

Richard is the Man Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recomm Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recommend Richard to anyone that is shopping for a new car! More