Carolina Volkswagen

Ruined my rear window “Their” detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change “Their” detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change and it’s first NC inspection. They said the window tints wouldn’t pass but “their” detail guy could remove them for a fee. I agreed so that I wouldn’t damage the rear window defrosters. I spent hours at the dealership waiting for them to finish. I finally get called into the back of their garage and told that the detail guy was having a hard time with the removal. Their VW mechanic said I wasn’t going to be charged because the detail guy took all day and didn’t finish the job but they passed my car’s inspection. I agreed and left because after half the day I had had enough. A few days later I try to defog my back window and only one zigzag stripe works. I reach out to the dealer and try to get it fixed and they say the dealership didn’t remove the tint so they are not responsible. Worst customer service I have ever experienced. They recommended a service, had it performed on their property, in their garage, but refuse to take responsibility for the damage. More

An excellent buying experience Ben and his team were knowledgeable, professional, and efficient in their work. Two thumbs up, I will be shopping here again! I reccomend Ben and Joel Ben and his team were knowledgeable, professional, and efficient in their work. Two thumbs up, I will be shopping here again! I reccomend Ben and Joel to all of my friends. More

4th purchase from this dealership There is a friendly vibe as soon as you walk into sales or service. Never felt like I was being pressured to purchase. Ben Madsen sold me the last 2 c There is a friendly vibe as soon as you walk into sales or service. Never felt like I was being pressured to purchase. Ben Madsen sold me the last 2 cars. Ben is great to work with.He listens to what our needs/wants are. Then does his best to meet all. Ben is a very professional,knowledgeable, and friendly salesman Very happy with my purchases. If the need arises, my first call will be to Ben. More

Easiest buying process EVER I had recently been in a car accident and needed to find a car. I LOVED my car from before and was scared I wouldn't be able to find anything like it. I had recently been in a car accident and needed to find a car. I LOVED my car from before and was scared I wouldn't be able to find anything like it. I had been to just about every dealership in the area before I realized I had never once looked at a Volkswagen. So I drove down to Carolina Volkswagen whole heartedly expecting to be treated as I was at every other dealership. Being a 20-something girl somehow made every salesman feel entitled to speaking over me, pushing me to make decisions and asking me "when can your dad come down". Granted I needed my dad to look at it and make sure I wasnt getting screwed somehow. But that wasn't the case with Ben. He gave me my space, was knowledgeable so I felt comfortable asking him questions I thought were entry-level. Not afraid to feel dumb for asking anything. It's because of Ben that I took the time to love a car as much as I had loved my past one. He's the sole reason I bought a car from Carolina Volkswagen. If you're unsure of where to start in your car buying search, start at Carolina Volkswagen. The service is amazing, and you'll be even happier with your purchase. More

Terrible experience Awful experience. Once the sale is done, customer service is non-existent. They will not return calls and lie. Used car I purchased had multiple issue Awful experience. Once the sale is done, customer service is non-existent. They will not return calls and lie. Used car I purchased had multiple issues and I was lied to about the warranty. More

Best Dealership Ever From my first phone call, this dealership is miles ahead of any I have ever been too. Venice assured me that the car I was interested would be ready From my first phone call, this dealership is miles ahead of any I have ever been too. Venice assured me that the car I was interested would be ready to see when I arrived, and it was. My salesperson, Richard Albino was professional, knowledgeable, friendly and he went out of his way to make sure all my questions were answered (and I had many). The finance manager, Joel Handschin was amazing. His knowledge and enthusiasm to make sure I was satisfied with my load was exceptional. The entire team is friendly and helpful, I could continue with the accolades, but that would take away from all the wonderful, amazing experiences you will have when you purchase your next vehicle. More

We love our new Passat! Ben did everything he could to make our experience so pleasant! We felt well taken care of and very informed on what we were getting when buying this Ben did everything he could to make our experience so pleasant! We felt well taken care of and very informed on what we were getting when buying this vehicle! Thanks again for everything! - The Blantons More

Great buying experience and worth the travel!! My husband and I were looking for a preowned Subary impreza for our daughter's use as she will move to Maine. Ben Madsen along with Travis the finance My husband and I were looking for a preowned Subary impreza for our daughter's use as she will move to Maine. Ben Madsen along with Travis the finance specialist were very accomodating and helpful and did all the necessary documents easier than expected. They treated us like a family More

Great car buying experience My fiance and I met with Richard Albino to turn in my lease ahead of schedule and purchase a new Tiguan SUV. We had a great experience, and really go My fiance and I met with Richard Albino to turn in my lease ahead of schedule and purchase a new Tiguan SUV. We had a great experience, and really got a great deal on our new vehicle. More

Ben Madsen was awesome. Great experience here. Ben helped us get a great deal without being pushy. Highly recommend! Finance department was also great to work with. Very frie Great experience here. Ben helped us get a great deal without being pushy. Highly recommend! Finance department was also great to work with. Very friendly, quick and easy to deal with. More