Carolina Volkswagen

Purchasing my C.C. Over all experience was great! The salesman was curtious and did everything he promised ! No complaints with the salesman! How ever where it did get s Over all experience was great! The salesman was curtious and did everything he promised ! No complaints with the salesman! How ever where it did get shady was after my father who purchaesed the car asked for the lowest price he would give because he wasn’t going to have them call him in a week with a different offer! That’s where the old cliche about buying cars and always getting beat came into play! The first offer was the lowest but after the final bill came to and financed went from 18 to 20,600!$ a nice slap in the face of 2,600$ For something called maintenance which in my opinion was the proper way to screw somebody. See each was truly honest in there part, the guy did give us his lowest and another’guy added the 2,600 ! I guess the final would have to go to the financial advisory for adding extra xxxx we did not order! In conclusion Kevin gave us a great price where as Joel with our back turned changed the total bill by adding stuff that we didn’t know about! If you’re going to do that then have the guts to do it upfront and personal not where we had to notice it during signing! Good to see America hasn’t lost its taste for greed!!! More

Friendly, professional car buying experience Chris, Rick and Joel were great! Chris was not pushy; he was very kind, informative and acomidating. I felt confident that Rick got us a good deal and Chris, Rick and Joel were great! Chris was not pushy; he was very kind, informative and acomidating. I felt confident that Rick got us a good deal and it was a pleasure wrapping everything up with Joel. We went to another VW dealership in the Charlotte area and had a very different experience. Our new car had a broken seat which was disapointing but Rick and the service department were professional and got us into a loaner car. It is also a bonus that the service waiting area is stocked with snacks, drinks, games and a nail technician who will do your nails while you wait! More

Had a very good time with the salesperson and attendance. In this dealership they will try thier best to help you out with anything and even find better rates than many banks and credit unions. In this dealership they will try thier best to help you out with anything and even find better rates than many banks and credit unions. More

Buying a used car Ben was so helpful. I needed a car quickly .He listened to what I needed and wanted in a used car with financing.The process was so easy! Ben was so helpful. I needed a car quickly .He listened to what I needed and wanted in a used car with financing.The process was so easy! More

Amazing service! Charles helped me when I came in to service my vehicle. The whole team was professional, quick and spotted a problem with my tire. Charles worked wi Charles helped me when I came in to service my vehicle. The whole team was professional, quick and spotted a problem with my tire. Charles worked with me to get my little bug fixed before I scooted out on the road. The customer service really goes above and beyond and I will definitely be back. More

Great Communication The staff here is very knowledgeable and can tell you when you need to do certain things. They show you what they are explaining. Carmen is very kind The staff here is very knowledgeable and can tell you when you need to do certain things. They show you what they are explaining. Carmen is very kind and knows what she is doing. Everyone is well majored! More

Saved my business Charles Hedrick saved my business, because of him, I will continue to be a happy and returning customer. I tried several times to get someone to Charles Hedrick saved my business, because of him, I will continue to be a happy and returning customer. I tried several times to get someone to listen to me about scheduling my 130,000 mile service for my VW. Not being my first VW, I knew that was not a simple maintenance visit. I had wanted a loaner or other mode of transportation for the known 4 + hour down time. I was told repeatedly that the 130,000 mile service was a simple service and that my only option was to wait. I gave in to the repeated wrong information and took my laptop to the dealership to do my work while waiting for the quoted one hour service. Charles had the displeasure of breaking the bad news to me, it was, in fact, going to be a four hour service. I blasted him with the conversations and emails I had with many members of the staff about this being only a one hour service. Charles secured a loaner, explained in detail the actual service to be performed and time to be performed. He gave me his personal phone number to reach out to him for my service needs as they would be addressed in a correct/prompt/timely manner. I informed Charles that I was out of town and drove past a VW dealership as well as driving past another VW dealership in Charlotte just to make this one hour appointment. Because of Charles' attention, I will no longer look at dealerships I might pass, but continue to look to a dealership I shouldn't pass, Carolina Volkswagen. Thank you Charles, job very very very well done! More

very professional, courteous, and knowledgeable The salesman,Chris Harmon, was very nice & easy to work with. It was a pleasure doing business with him and the entire staff. Even though it took a wh The salesman,Chris Harmon, was very nice & easy to work with. It was a pleasure doing business with him and the entire staff. Even though it took a while to finalize the papers, the staff made the time go by quickly. More

Good Customer Service I like that I can drop my car off for service and have a member of the staff (David Brown) to drive me to work. He and Charles are very friendly and p I like that I can drop my car off for service and have a member of the staff (David Brown) to drive me to work. He and Charles are very friendly and patient. More

Very good experience Working with Richard Albino and Kevin Smith was very informative with no pressure. Got right down to the bottom line in negotiations. No game playi Working with Richard Albino and Kevin Smith was very informative with no pressure. Got right down to the bottom line in negotiations. No game playing. Traded in two cars and they gave very fair price for both. Overall deal was great and enjoyed a quick process. I would recommend to all my friends and family. I don't want to forget about Ben Madsen that filled in for Richard to help explain the new car's features. Great team effort. More