Carolina Volkswagen

Extremely late on repairs.Not very professional Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylind Very confusing on the explanation of how the repairs would be handled.my repair was simple.key broke off in the switch so needed a key and lock cylinder and assembly.it took me explaining over and over.I was told to order a key and cylinder at the parts counter which I did.have vin numbers and proof of ownship.ok after a week and a half didnt hear nothing,I called and they said oh we ordered the wrong part.ok when will it be ready .another week no call.I called back and they said ok Its almost ready.I asked what the bill was.well it was about two hundred more than discuss.they said my battery was bad so they put a new one in.I informed them to call me if any other cost were to be added no call.I knew the battery was good because it was only three weeks old.it was drained because the key was in the on position when it broke.they said they charged it overnight but it wouldn't charge.well when I got home I put it on charge in less than three hours it charged to 13.9 volts.it held charge for several days I put it in my other car just to see if it would hold charge,well a week later its good.so I was told I got 10 percent of the labor portion off the bill because they were late.ok thanks but I ain't stupid that ten percent was well made up for sticking me with full price for a needless battery.also received an email basically blaming me because they said I came in and order my on parts before they looked at the car .well duh it doesn't take a genius to know the switch broke and it broke the key off.they told me to order the parts that day.and then to top it off oh we don't believe you about the battery so bring it back up here and we will look at it together.so either they lied and didn't charge the battery or just simply didn't take the time to charge it or just wanted to take attention on having the car for three weeks.I feel I was treated like I wouldn't notice the battery cost but I did More

Beetle I will return. Very nice people. Everyone made me feel at home. They went out of their way to make it all work. Thank you I will return. Very nice people. Everyone made me feel at home. They went out of their way to make it all work. Thank you More

Recall repairs went perfectly Very responsive and got it done in a timely manner. He apologized for the wait time and explained throughly what had been done to my car. Very responsive and got it done in a timely manner. He apologized for the wait time and explained throughly what had been done to my car. More

Great experience Richard Albino is a great salesperson. No high pressure, answers your concerns and makes the car shopping experience a pleasure. He was also very pati Richard Albino is a great salesperson. No high pressure, answers your concerns and makes the car shopping experience a pleasure. He was also very patient and communicative in helping my parents buy their VW Atlas. More

Thank you Mike McClaskey! Excellent repair service! My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The My check engine light came on. They found the issues associated with the code. So far, no problems. I hope this new management team stays forever. The previous, lacked integrity, and honesty. Because of this new management team, I now feel more confident buying a new car from Carolina VW in the future. Please don't leave! More

Accurate, Fast & Polite I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular I’ve been in Charlotte one year today and I’ve only dealt with this dealership. All of the other service or general help was great but this particular time was by far the BEST! I woke up to a dead car, got a jump to make it to the dealership, late to work already now by 20mins they found out the issue, replaced my battery at a great price. I mean amazing. Love the guys there ! More

Good people and great service Good people explained everything I needed to know, good service and made me feel comfortable. I would recommend anyone els to buy a car here Good people explained everything I needed to know, good service and made me feel comfortable. I would recommend anyone els to buy a car here More

Service appointment Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks Performed warranty work and provided a loaner vehicle for the days needed. It was a good experience and will return for other service needs. Thanks More

Painless service visit I appreciated them offering me a shuttle to my work so i did not have to wait on my Atlas. They figured out what was the noise was and have ordered t I appreciated them offering me a shuttle to my work so i did not have to wait on my Atlas. They figured out what was the noise was and have ordered the part for the repair. Everyone I dealt with was helpful and friendly. More

Inspection completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with th completed and all fluids checked and topped off...could not be happier. I bought my 2015 Passat which is my favorite car owned. I am pleased with the service received at Carolina VW! More