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Carolina Volkswagen - Service Center

4.6

263 Lifetime Service Reviews

7800 East Independence Blvd, Charlotte, North Carolina 28227

263 Reviews of Carolina Volkswagen - Service Center

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June 14, 2019

"Awesome!"

- Kwcox82

The service was great on my Jetta! Nissan was a great in the service department! I will definitely be back with my next service needs. Keep up the great work!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Nissa
June 10, 2019

"Olga ROCKS!!!"

- SPICNSPANSPARKLE

Appreciate Olga for always assisting me my car was in the VW shop for a month Olga made it happen of getting me a 2019 loaner and keeping me updated. I highly recommend this location for all services.

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Recommend Dealer
Yes
Employees Worked With
Olga
Jun 11, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

June 06, 2019

"Great service. and support."

- DJOHNSON147

Dropped of my VW for oil change, general inspection and tire rotation. The customer area is very comfortable and has internet, snacks and great magazines! The service advisors are very knowledgeable, personable and keep you informed on progress. I have been dealing with Carolina VW for 3 years and it is always a positive experience.

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Recommend Dealer
Yes
Employees Worked With
Olga and the other female service advisors were both great. Took great care to make sure everyone in waiting area had everything they needed. also provided good explanation of work performed
Jun 07, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

June 06, 2019

"Last-second fix taken care of"

- Bob B.

As I was driving along, I had a (!) yellow warning light come on, and was close enough to the dealership that I just drove over mid-morning. They worked me in without hesitation, did a full diagnostic, and found and repaired the issue at minimal cost. Very pleased.

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Recommend Dealer
Yes
Employees Worked With
The 2 ladies in Service Dept. on Tuesday June 4th
Jun 07, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

June 05, 2019

"Always Great Service!"

- jbrookesullivan

I have used this Dealership and Service Department for 11 years and 9 VW vehicles. I have always been well taken care of. From their shuttle service if I cannot wait, to the coffee and snacks in the waiting area if I can hang out, the place is great. I love all the front end folks too! I highly recommend this dealership and service department!

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Recommend Dealer
Yes
Employees Worked With
Neissi
Jun 05, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

June 03, 2019

"Friendly, accommodating"

- HANDEBRUYN55

Overall service was done well, and quickly, the additional things I asked to be done were done. the only issue was that my tires were over inflated.

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Yes
Employees Worked With
Sorry, don't know the rep's name
Jun 11, 2019 -

Carolina Volkswagen responded

Thank you for sharing the feedback. We apologize for the over inflation and appreciate you sharing. This way we can improve and address the issues. If you have any further questions or concerns please do not hesitate to call. Ken Shield Service Manager 704-537-2336

June 02, 2019

"Happy Camper!!"

- SWRIGHT54

I took my Jetta in because of a horrendous loud noise coming from my engine!!! I got a appointment when I requested and waited for my car!! It was a Wednesday and the dealership offers free manicures while you wait!! How nice!! Very shortly they came to tell me what the problem was and they proceeded to put in a new part which was in stock!! A little while later my car was fixed and freshly washed!! It runs great!! Everyone was polite and knowledgeable!! I’m very pleased with the service I always get from Carolina VW!!

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Recommend Dealer
Yes
Employees Worked With
Jun 03, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review! We are happy to hear about your positive experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future!!

May 29, 2019

"Fantastic Service Department"

- positivelink1

I had an issue with my 2019 Beetle and due to the holiday the earliest I could get in was on Memorial Day. None the less due to prior plans I called Carolina Service Dept on Saturday and spoke with Olga . She was fantastic absolutely professional , cordial and very empathetic & accommodating . She told me to bring the car in right now she'll have someone look at it . She mentioned unfortunately she didn't have any loaner cars available but if need be she would have someone take me home . None the less the problem was somewhat serious and I was their a few hours . Very nice waiting room offering refreshments & TV or I chose to wait outside which was nicely set up with chairs & umbrella . Olga kept my updated on the status of my car and the issue itself . She even stated if remotely they had to keep my beetle she would even try to get me loaner car due to my holiday plans and very apologetic . None the less she came back one last time and stated they had fixed the problem which was great news and told.me.if the problem should reoccur come back immediately . They even washed my car .Again I've been patronizing Carolina VW since moving to Charlotte about 1 yrs and a half .I'm from Long Island , NY in fact I traded in my 2016 beetle upgraded to a 2019 Beetle .Much thanks to the great service and kindness shown to me a shout out to Richard salesman , Olga Service Rep , and Clem sales.manager .I've patronize VW since 1969 and I know what I'm talking about .Great Job to the entire staff. Bruce & Phyllis Levy

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Yes
Employees Worked With
Other Employees : Olga Service Rep, I think Clem is his name Sales Manager , ladies that answer the phone are very nice
May 29, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Bruce & Phyllis Levy! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

May 27, 2019

"Windscreen repair"

- MARC6202

Thought it was going to be a simple adjustment as my wind screen was stuck. Quoted $1,800 For the job. Taking it elsewhere to get another quote

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Yes
Employees Worked With
May 29, 2019 -

Carolina Volkswagen responded

Thank you for your feedback. Original manufacture parts are more expensive that aftermarket parts but they last longer and are designed to work with your vehicle. Please feel free to reach out if you have any questions or concerns. Ken Shields 704-537-2336 Parts and Service Manager.

May 27, 2019

"Very thorough and fast service. "

- KRISTENSTARR36

The team was very honest and genuine when it came to the services that I needed done. Everyone was very welcoming and willing to help to the best of their abilities. I would most definitely recommend Volkswagen to anyone!

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Yes
Employees Worked With
Olga Hamby
May 28, 2019 -

Carolina Volkswagen responded

Thank you for leaving a review, Kristen! We are happy to hear about your service experience! We appreciate your business and trusting us with your vehicle needs! We look forward to serving you in the future! Thanks again for sharing!

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