Carr Subaru

I have been a customer of Carr Subaru for 10 years and never been disappointed. Their service department is by far the best in the area. Before becoming a loyal Carr customer I went to Wentworth because i never been disappointed. Their service department is by far the best in the area. Before becoming a loyal Carr customer I went to Wentworth because it was closer to my home. But after several negative experiences in a row I decided to give Carr a try. The employees at Carr went out of their way to make sure that I knew what work was going to be done, how long it would take and how much it would cost. Also after talking with technicians at both Wentworth and Carr I can tell you that their is no comparison. The technicians at Carr are very professional, knowledgeable and friendly. More

My quest for a new car started at the Subaru dealer in Vancouver, where my experience was actually the best I have ever had. I did everything but buy the car there because in spite of the great deal, frie Vancouver, where my experience was actually the best I have ever had. I did everything but buy the car there because in spite of the great deal, friendly service and sincerity, I felt that I owed Wentworth and Carr a chance to "earn my business" like they had worked so hard to do at the first place I went. They warned me about the tricks that other dealers pull, and described some of them for me. Well they were right. I went to these other dealers because they promised me a better deal, and what looked at first on paper and in conversation to be that, I was painfully disappointed when I figured out that their quotes didnt include things like destination/delivery, factory installed accessories or a decreased value on my trade-in. So while at first it looked like I was gonna save $600 to $1500, what I found was that they wanted to tack these things on after they agreed to a price on the car. This actually put me at anywhere from $250 to $500 more than what I would have paid at the first place I went, and when I said I was gonna go back, they ended up offering it to me at the same price I could have originally bought it in Vancouver! What a scam! What I regret, is that I went ahead and bought it there anyway cause I was tired of driving all over and just needed a new Subaru. Dont waste your time coming all the way out here, you CAN GET THE BEST DEAL AT THE FIRST PLACE YOU GO!!! (In Vancouver) More

Needed brakes on my 2005 Legacy Outback 2.5XT, at 43k mi. I didn't shop it around and paid the price --- BIG TIME. Parts were reasonable for pads, but their labor charge for installation and resurfacing th I didn't shop it around and paid the price --- BIG TIME. Parts were reasonable for pads, but their labor charge for installation and resurfacing the rotors amounted to roughly $190/hour --- that is $380 in labor charges for about 2 hours of work. I am NEVER going to have routine maintenance at a Subaru dealer again! More

There was a 2008 Subaru Tribeca advertised on Craig's List at Carr. I called and made an appointment with Jeff. I drove 45 minutes to go there and buy this car. There was no Jeff working that day and nob List at Carr. I called and made an appointment with Jeff. I drove 45 minutes to go there and buy this car. There was no Jeff working that day and nobody knew what I was talking about. Lousy place to try an buy from. Do not recommend at all!! Be Careful!!! More

The very friendly salesperson kept mentioning the "120 point inspection" and how great this used car's condition was. He told me it listed for $10,000 and it was a great deal at $8000. I talked him d "120 point inspection" and how great this used car's condition was. He told me it listed for $10,000 and it was a great deal at $8000. I talked him down to $7400. He couldn't go any lower because "they had paid $7500 on trade-in". When I pointed out the Kelly Blue Book trade-in value was $4000 he changed the subject. Eventually I bought the car after forcing him to put "subject to mechanical inspection" in the contract. I had to correct the price on the contract, which had been "mistyped" as $7500. I took the car to a mechanic and he found $2500 worth of needed repairs: leaking valve cover, leaking oil pan, leaking power steering rack, etc. The coolant was almost pure water and the radiator fluid was filthy. The valve cover bolts had been stripped when the dealer "tightened" it. No access to the spark plugs. I took the car back. The salesperson and then his manager told me my mechanic (whom I've used for seven years) was lying. Then they offered me another $500. I walked out and stopped payment. More