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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 09, 2022
Carvana made a stressful process virtually stress-free. I will never purchase a vehicle another way. My trade in value was more than fair and easily applied to my new car. Delivery and communication was ti I will never purchase a vehicle another way. My trade in value was more than fair and easily applied to my new car. Delivery and communication was timely, top notch, and friendly. No attempt to upsell or delay, easy process start to finish and cannot recommend them enough. I still can’t believe how simple it was! More
by jmatson117
Employees Worked With
Grace
June 09, 2022
I ordered a car, scheduled a delivery 3 weeks out, as I am a truck driver and only come home every 3 weeks. I e-signed all docs within 30 min provided insurance proof, ID info and received confirmation of am a truck driver and only come home every 3 weeks. I e-signed all docs within 30 min provided insurance proof, ID info and received confirmation of automatic payment processing. I rearranged my road time to be home in 3 weeks for delivery. They were great with text communication reporting to me a week out, 3 days out and a couple of day before messages confirming delivery tomorrow 1030am. THEN… 645pm I got a message that my delivery had been rescheduled for a week later. I blew my top. I reached out to carvana rep and he said they overbooked deliveries and didn’t have enough people to deliver. I explained my situation and would not be back home for 3 weeks, which will be July 1. He offered to push me out till then. I asked why, I no longer trust you will have enough people to deliver to me because it will be a holiday weekend. He kept saying there was nothing they could do. I offered coming 2 hours to pick up at a vending machine, I was told they were also booked full till July I’m looking for a local dealer to get a different car. Then cancel my order. To me, I can’t understand why someone who gives a 3 week window, completes ALL tasks with proof of funds and they can’t deliver. If you are expecting on time delivery buy somewhere else, very disrespectful. A plus is the phone agent was polite and kept me from yelling. More
by Rdnealey
Employees Worked With
Internet
June 08, 2022
I mean you can't beat the 7 day money back and 100 day power train warranty. Plus they give useful information on the average cost to get each car perfect. Bridgcrest made me call 4 times to change my due power train warranty. Plus they give useful information on the average cost to get each car perfect. Bridgcrest made me call 4 times to change my due date which is ridiculous but everything else amazing 👏 More
by justmail1776
Employees Worked With
Not sure
June 07, 2022
Carvana made so many mistakes that I don't know where to begin. I spent a average of about 18 hours on the phone just trying to make this deal work. For starter, they failed to contact our bank and confirm begin. I spent a average of about 18 hours on the phone just trying to make this deal work. For starter, they failed to contact our bank and confirm the funds availability. Since we were leaving town, I had to hire a uber to get to the airport. We lost our hold on the initial confirmed delivery. Cost me $300.00 in Uber which they promised to repay. No check has been delivered. I confirmed that both my wife and I would be on the title and this information never got transferred. I was charged fee's that I shouldn't have been on inspection fee's, etc. I reside in Hood County and they insisted on charging me fee's for Tarrant County. I informed them exactly where I wanted the car registered and that never got updated either. There are other issues, but Carvana should have everything recorded. This part was a miserable experience and based on inaccurate fee's my possibly be a bit illegal. The positive side is that the actual delivery went great. A very pleasant experience. Car is great, but does have a light smell of marijuana. It runs great and I paid top dollar. I don't believe I will ever do this again. More
by jch2896
Employees Worked With
julie
June 07, 2022
Easy from beginning to end. Great selection. Amazing customer service, we had one small issue and it was taken care of in a timely manner. Customer for life. Great selection. Amazing customer service, we had one small issue and it was taken care of in a timely manner. Customer for life. More
by cadi
Employees Worked With
Charlie, and a bunch I can't remember names. Of.
June 07, 2022
Dont even chance purchasing a vehicle with them. You will regret it! They sell lemons and fix them just enough to get you by until after the warranty period expires then say it was your fault. I fou You will regret it! They sell lemons and fix them just enough to get you by until after the warranty period expires then say it was your fault. I found a cracked cylinder head at day 112. This is a 2017 Audi, no way I cracked it in 112 days. Their customer service is the worst and either just ignore you and dont respond or pass you off to SilverRock who just passes you back to Carvana. You will have better luck buy a car for $500 from Craigslist than Carvana More
by cdubsdub
Employees Worked With
Multiple and they all didnt care
