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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

March 03, 2022

Very dissatisfied by Carvana! The online experience was easy, which would've made everything fine- BUT the truck was damaged during transport. I got a call the day before delivery More

by linniev
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
andrea, daniel
Mar 07, 2022 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Carvana also aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

March 03, 2022

The logistics the company has in place is frankly atrocious. My car delivery was delayed three times - one of those times being an hour before delivery. With all the delays it resulted in my car bein More

by Shelby C
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eureka, Felicia, Dewayne & Rodrigo
Mar 07, 2022 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

March 02, 2022

I've never *ever* had such a bad experience with a company. I ordered a truck on 1/4/22 and a scheduled delivery date of 1/13. Since then every time the delivery date neared I'd get a glib message f More

by Jim Longmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various people on their chat line
Mar 02, 2022 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

March 02, 2022

I would recommend this to anyone looking to buy a car. I traded my current vehicle in and used it as down payment on a new car. Easiest way I have ever bought a car ! They drop and pick up your car at yo More

by hloftman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
March 02, 2022

The dealership seemed to be just fine. The lady that delivered the car was very nice and through. But wat I don’t understand is that supposedly the Beetle went through a detailed through i More

by rdogden1025
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Driver
Mar 07, 2022 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Mar 07, 2022 -

rdogden1025 responded

Kimberly Lynn Ogden

March 01, 2022

I was very displeased with the cleanliness of the car when delivered. Especially the interior. There is still cleaner in the cracks that I can’t get out. More

by alana
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Online
Mar 01, 2022 -

Carvana responded

Thank you for your feedback regarding your recent Carvana purchase. It is unacceptable to hear that your vehicle did not arrive in the standards Carvana has set. Purchasing a vehicle should be an amazing experience, and we are sorry to have let you down. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. We are thankful you took the time to share your personal experience and are happy to see you moved forward with purchasing a Carvana vehicle. Please note you can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Kind regards, your Carvana Team.

March 01, 2022

The first car we tried to buy we had a problem. We were at the setting up delivery time when it just went away on the screen. Called Carvana they said that it was past 40 minutes. Well I can’t help More

by Jackie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delivery person did a great job.
March 01, 2022

1st time car buyer and it was the best experience. Hear alot of people complaining about the dealerships and how long it takes. But nope not here. Thanks Carvana More

by boveimau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ
March 01, 2022

OVERBOOKED VEHICLE NOT CLEANED WHEN I ARRIVED DISAPPOINTING EXPERIENCE FROM BEGINNING TO END WOULD NOT RECOMMEND CARVANA TO ANYONE I KNOW. NOT CONSISTENCY IN COMMUNICATION FROM ONE ASS More

by mwillis2
Recommend Dealer
No
Employees Worked With
STOPPED COUNTING
Mar 02, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

March 01, 2022

Very smooth, very fast, Carvana takes all of the hassle away from buying a car! More

by Jake.snellgrove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
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