Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
February 28, 2022
This was nice and simple. I loved my gift that was in my xar with the swag bag. It was very thoughtful. Thank you so much for making the process easier. I loved my gift that was in my xar with the swag bag. It was very thoughtful. Thank you so much for making the process easier. More
by Gigi
Employees Worked With
Unsure
February 28, 2022
Highly recommend buying from Carvana! It was almost TOO easy! Great customer service, quick and efficient process. Will definitely use again in the future for all my car buying needs!! It was almost TOO easy! Great customer service, quick and efficient process. Will definitely use again in the future for all my car buying needs!! More
by melanieh
Employees Worked With
Sebastian
February 28, 2022
The Carvana experience was the best car buying experience I’ve ever had. It was seamless and to know that my questions and/or concerns was addressed in a quick and pressure-free environment was comforting. I’ve ever had. It was seamless and to know that my questions and/or concerns was addressed in a quick and pressure-free environment was comforting. More
by tasha32381
Employees Worked With
N/A
February 27, 2022
Amazing experience. I will never go to a dealership ever again. My car is perfect and one of the best part it was delivered by a woman. Bravo!!!!!!! I will never go to a dealership ever again. My car is perfect and one of the best part it was delivered by a woman. Bravo!!!!!!! More
by Panchienriquez3333
Employees Worked With
Don't know her name. She delivered my car.
February 26, 2022
We had such a GREAT experience with Carvana! Easiest way to buy a car. Ever! No used car salesmen, no bargaining, no hidden fees… Everything was clearly explained every step of the way. We felt Easiest way to buy a car. Ever! No used car salesmen, no bargaining, no hidden fees… Everything was clearly explained every step of the way. We felt very taken care of throughout the process. Even the legal papers were easy to understand! Thank you, Carvana! More
by cshenry
Employees Worked With
Cannot find name
February 26, 2022
Well they delivered my car an hour late and told me that I need an oil change. That they didn't have time to get one and there wasn't a full tank of gas either. The man who dropped it off was nice though. I need an oil change. That they didn't have time to get one and there wasn't a full tank of gas either. The man who dropped it off was nice though. More
by Danabfunny83
Employees Worked With
Don't remember his name
February 26, 2022
Your professional processes only surpassed by the friendly, helpful nature of those I've interfaced with... exceptional, every one. Only suggestion would be to add an email alternative to scanning t friendly, helpful nature of those I've interfaced with... exceptional, every one. Only suggestion would be to add an email alternative to scanning the various forms... much easier for us to do. This is a great business model and one you should be proud of. More
by tim.cobb1
Employees Worked With
Quentin Murphy only name I remember...
February 26, 2022
Absolutely the worst car buying experience ever! I purchased a Mercedes E350 and all was finalized and the car was scheduled to be delivered. I even called and was assured from a representative the I purchased a Mercedes E350 and all was finalized and the car was scheduled to be delivered. I even called and was assured from a representative the car would be delivered on the date and time I was told due to the fact I was going out of town. This is when the nightmare begin. No one could give me an explanation of where the car was or why it couldn't be delivered. I spoke with 3 different representatives and was promised returned calls which I never got. They treated me like I was buying a $10 toaster that had been lost in shipping when it was actually a 33,000 purchase that I had already insured (which they required). I had to cancel the order and go to the Mercedes Dealer and purchase the tradition way. Turns out I bought a much newer car with a factory warranty for a much better deal. Lesson learned! Don't buy a car from Carvana More
by lancejohnson20
Employees Worked With
Representatives
February 25, 2022
The only thing great about this experience was being able to experience the process of picking up the vehicle from the vending machine. I thought that was pretty cool. By the time I got home from my hour dri to experience the process of picking up the vehicle from the vending machine. I thought that was pretty cool. By the time I got home from my hour drive I had concerns that I brought to carvana’s attention. I decided to swap out the vehicle for another one. I was suppose to receive the vehicle in 3-4 days and ended up turning into 2 weeks due to additional repairs that needed to be made that were never disclosed. I finally get the vehicle and after a few days I notice that the brakes were not functioning properly. The car came with two keys and one ended up not working. They did nothing to fix this issue at all. The driver who dropped the car off just apologized and said she was unaware of it. Now after 3 weeks the car is saying that the coolant is low. After further finding this vehicle was inspected on December 17th, 2021. I did not receive the vehicle until Feb 4, 2022. The vehicle should’ve been reinspected prior to me receiving the vehicle and not from a old inspection from back in December. Now I’m stuck with a car that God knows what else other problems will arise. Customer service are very little to no help and just want to refer you to there third party warranty service through Silver Rock. This has been nothing but a major headache and nightmare. More
by Drea
Employees Worked With
Aja
