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Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,129 Reviews of Carvana
February 28, 2022
One of the main reasons we went to pickup the car versus having it delivered was that we wanted to see the 'vending machine' in action. My 10 year was extremely excited. When we arrived, the staff member st having it delivered was that we wanted to see the 'vending machine' in action. My 10 year was extremely excited. When we arrived, the staff member started going over the paperwork and I asked when we could put the coin in and get the car. He flatly stated "It's broken it has been broken for a long time, your car is out back". Ok, so huge let down, but let's go see the car. The rims were covered in brake dust and the car was definitely not detailed in any meaningful way. Overall it was a disappointing experience, the staff was polite, but definitely not warm and friendly. We certainly will NOT be buying another car from Carvana. More
by NoAlarmsAndNoSurprises
Employees Worked With
Don't Remember
February 28, 2022
This was nice and simple. I loved my gift that was in my xar with the swag bag. It was very thoughtful. Thank you so much for making the process easier. I loved my gift that was in my xar with the swag bag. It was very thoughtful. Thank you so much for making the process easier. More
by Gigi
Employees Worked With
Unsure
February 28, 2022
Highly recommend buying from Carvana! It was almost TOO easy! Great customer service, quick and efficient process. Will definitely use again in the future for all my car buying needs!! It was almost TOO easy! Great customer service, quick and efficient process. Will definitely use again in the future for all my car buying needs!! More
by melanieh
Employees Worked With
Sebastian
February 28, 2022
The Carvana experience was the best car buying experience I’ve ever had. It was seamless and to know that my questions and/or concerns was addressed in a quick and pressure-free environment was comforting. I’ve ever had. It was seamless and to know that my questions and/or concerns was addressed in a quick and pressure-free environment was comforting. More
by tasha32381
Employees Worked With
N/A
February 27, 2022
Amazing experience. I will never go to a dealership ever again. My car is perfect and one of the best part it was delivered by a woman. Bravo!!!!!!! I will never go to a dealership ever again. My car is perfect and one of the best part it was delivered by a woman. Bravo!!!!!!! More
by Panchienriquez3333
Employees Worked With
Don't know her name. She delivered my car.
February 26, 2022
We had such a GREAT experience with Carvana! Easiest way to buy a car. Ever! No used car salesmen, no bargaining, no hidden fees… Everything was clearly explained every step of the way. We felt Easiest way to buy a car. Ever! No used car salesmen, no bargaining, no hidden fees… Everything was clearly explained every step of the way. We felt very taken care of throughout the process. Even the legal papers were easy to understand! Thank you, Carvana! More
by cshenry
Employees Worked With
Cannot find name
February 26, 2022
Well they delivered my car an hour late and told me that I need an oil change. That they didn't have time to get one and there wasn't a full tank of gas either. The man who dropped it off was nice though. I need an oil change. That they didn't have time to get one and there wasn't a full tank of gas either. The man who dropped it off was nice though. More
by Danabfunny83
Employees Worked With
Don't remember his name
February 26, 2022
Your professional processes only surpassed by the friendly, helpful nature of those I've interfaced with... exceptional, every one. Only suggestion would be to add an email alternative to scanning t friendly, helpful nature of those I've interfaced with... exceptional, every one. Only suggestion would be to add an email alternative to scanning the various forms... much easier for us to do. This is a great business model and one you should be proud of. More
by tim.cobb1
Employees Worked With
Quentin Murphy only name I remember...
February 26, 2022
Absolutely the worst car buying experience ever! I purchased a Mercedes E350 and all was finalized and the car was scheduled to be delivered. I even called and was assured from a representative the I purchased a Mercedes E350 and all was finalized and the car was scheduled to be delivered. I even called and was assured from a representative the car would be delivered on the date and time I was told due to the fact I was going out of town. This is when the nightmare begin. No one could give me an explanation of where the car was or why it couldn't be delivered. I spoke with 3 different representatives and was promised returned calls which I never got. They treated me like I was buying a $10 toaster that had been lost in shipping when it was actually a 33,000 purchase that I had already insured (which they required). I had to cancel the order and go to the Mercedes Dealer and purchase the tradition way. Turns out I bought a much newer car with a factory warranty for a much better deal. Lesson learned! Don't buy a car from Carvana More
by lancejohnson20
Employees Worked With
Representatives
