Carvana

Hey all, On January 25 I purchased my 2014 Jeep Cherokee from Carvana. I drove to the vending machine, put the coin in, and down came a gorgeous black on black Jeep Cherokee. It was so amazing. Cherokee from Carvana. I drove to the vending machine, put the coin in, and down came a gorgeous black on black Jeep Cherokee. It was so amazing. I test drove the car and it told me the engine was hot. I heard some bad wheel bearing noise, and some other noise. We checked the coolant and it was slightly low. I purchased the car anyway, and said as long as it all gets fixed, without me paying for it, it'll be okay. I signed some papers, and I was good to go. The Carvana associate put in a vehicle repair request and I left. Days 1-3: I took it to a shop near me to get the car looked over. They said it needed some coolant hose connectors (which are on backorder). As for the noise I was hearing- there was a bad wheel bearing that they replaced for me. Silverrock covered the claim. Days 3-??: I was still having an odd noise while I was driving so I took it back to the shop. They looked at it, come to find out it needs a driveshaft. I was taking a look at it one day, and noticed the paint had a weird sheen on the drivers door and fender. None of the gaps are the same, and nothing lines up. The car has clearly been hit and someone "attempted" to repair it. Silverrock and Carvana said they will pay to get it repaited and a new fender. Thursday, (2/24/22) the driveshaft finally got fixed. Silverrock covered the claim. Friday 2/25/22- I have hardly driven the car since it got fixed. It was driving great. Went to work, picked my friend up, went to the gym, dropped my friend off, turned left off her road.... BAM. SNAP. CRACK. Car doesn't drive right now. Shutters when accelerating. I figured maybe the driveshaft broke again. Saturday I took it back to the shop. Sunday they called me with a diagnosis that the transfer case is busted. It busted because Carvana, or the previous owner, replaced the transfer case with a junk yard one and only put 1 out of 3 screws in it. When I turned left on Friday, that 1 screw snapped in half and is now broken into the transmission. The vehicle was supposed to be painted and repaired from the previously mentioned body damage on Monday 2/28/22. That was now not able to happen, since the car can't move. I have now had it towed (Silverrock is not reimbursing me) to a transmission shop where it sits. It needs a new transfer case and transmission. Carvana will not work with me and take the car back. They will not get me a new vehicle. They said I can sell the car back, for 4k less than I purchased it for. Long story short, I got effed. They sold me a mechanically totaled car. Avoid Carvana people. You will regret it and lose your booty. More

One of the main reasons we went to pickup the car versus having it delivered was that we wanted to see the 'vending machine' in action. My 10 year was extremely excited. When we arrived, the staff member st having it delivered was that we wanted to see the 'vending machine' in action. My 10 year was extremely excited. When we arrived, the staff member started going over the paperwork and I asked when we could put the coin in and get the car. He flatly stated "It's broken it has been broken for a long time, your car is out back". Ok, so huge let down, but let's go see the car. The rims were covered in brake dust and the car was definitely not detailed in any meaningful way. Overall it was a disappointing experience, the staff was polite, but definitely not warm and friendly. We certainly will NOT be buying another car from Carvana. More