Back

Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,132 Reviews of Carvana

March 01, 2022

Hey all, On January 25 I purchased my 2014 Jeep Cherokee from Carvana. I drove to the vending machine, put the coin in, and down came a gorgeous black on black Jeep Cherokee. It was so amazing. More

by M.baldwin5451
Recommend Dealer
No
Employees Worked With
Madison
Mar 02, 2022 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

Mar 02, 2022 -

M.baldwin5451 responded

This is a copy and paste response. I deserve an actual response from your companies negligence.

February 28, 2022

It was very simple not o ly that but time wise it was quick. I was able to pick my delivery date and Jenna was awesome when delivering gave me time to rest drive and look over little details. The 7 day t More

by Bowerstaylor777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna
February 28, 2022

So very easy. They took care of everything. Went above and beyond. Would definitely suggest to my friends to use Carvana. More

by Rrebelchick2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
February 28, 2022

One of the main reasons we went to pickup the car versus having it delivered was that we wanted to see the 'vending machine' in action. My 10 year was extremely excited. When we arrived, the staff member st More

by NoAlarmsAndNoSurprises
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Don't Remember
Mar 01, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Please reach out to us at (800) 333-4554 or utilize our online chat feature if you have any further questions.

February 28, 2022

This was nice and simple. I loved my gift that was in my xar with the swag bag. It was very thoughtful. Thank you so much for making the process easier. More

by Gigi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
February 28, 2022

Highly recommend buying from Carvana! It was almost TOO easy! Great customer service, quick and efficient process. Will definitely use again in the future for all my car buying needs!! More

by melanieh
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sebastian
February 28, 2022

The Carvana experience was the best car buying experience I’ve ever had. It was seamless and to know that my questions and/or concerns was addressed in a quick and pressure-free environment was comforting. More

by tasha32381
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
February 27, 2022

Amazing experience. I will never go to a dealership ever again. My car is perfect and one of the best part it was delivered by a woman. Bravo!!!!!!! More

by Panchienriquez3333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know her name. She delivered my car.
February 27, 2022

Great experience from start to finish. I don’t think I can buy another car in a”traditional” way again. More

by Kay Gray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
February 26, 2022

We had such a GREAT experience with Carvana! Easiest way to buy a car. Ever! No used car salesmen, no bargaining, no hidden fees… Everything was clearly explained every step of the way. We felt More

by cshenry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot find name
...
160
...