Carvana

Absolutely the worst car buying experience ever! I purchased a Mercedes E350 and all was finalized and the car was scheduled to be delivered. I even called and was assured from a representative the I purchased a Mercedes E350 and all was finalized and the car was scheduled to be delivered. I even called and was assured from a representative the car would be delivered on the date and time I was told due to the fact I was going out of town. This is when the nightmare begin. No one could give me an explanation of where the car was or why it couldn't be delivered. I spoke with 3 different representatives and was promised returned calls which I never got. They treated me like I was buying a $10 toaster that had been lost in shipping when it was actually a 33,000 purchase that I had already insured (which they required). I had to cancel the order and go to the Mercedes Dealer and purchase the tradition way. Turns out I bought a much newer car with a factory warranty for a much better deal. Lesson learned! Don't buy a car from Carvana More

The only thing great about this experience was being able to experience the process of picking up the vehicle from the vending machine. I thought that was pretty cool. By the time I got home from my hour dri to experience the process of picking up the vehicle from the vending machine. I thought that was pretty cool. By the time I got home from my hour drive I had concerns that I brought to carvana’s attention. I decided to swap out the vehicle for another one. I was suppose to receive the vehicle in 3-4 days and ended up turning into 2 weeks due to additional repairs that needed to be made that were never disclosed. I finally get the vehicle and after a few days I notice that the brakes were not functioning properly. The car came with two keys and one ended up not working. They did nothing to fix this issue at all. The driver who dropped the car off just apologized and said she was unaware of it. Now after 3 weeks the car is saying that the coolant is low. After further finding this vehicle was inspected on December 17th, 2021. I did not receive the vehicle until Feb 4, 2022. The vehicle should’ve been reinspected prior to me receiving the vehicle and not from a old inspection from back in December. Now I’m stuck with a car that God knows what else other problems will arise. Customer service are very little to no help and just want to refer you to there third party warranty service through Silver Rock. This has been nothing but a major headache and nightmare. More

Bought this car that was supposedly inspected 150 points but got it home only to find out that it was leaking radiator fluid, water pump failure. Great inspection, and it only arrived 6 days later than what but got it home only to find out that it was leaking radiator fluid, water pump failure. Great inspection, and it only arrived 6 days later than what it was supposed. Now I have to pay for a rental car out of pocket with the possibility of not fully bring reimbursed fully. What a joke this has been. More

The most horrible experience EVER! ! First, my purchase was sold out from under me AFTER I signed my contracts!! They wouldn't give me back the vehicle I chose. Instead, I had 24 hours ! First, my purchase was sold out from under me AFTER I signed my contracts!! They wouldn't give me back the vehicle I chose. Instead, I had 24 hours to pick out a new one. Then, my delivery was delayed at least 4 times. Empty promises every time I turned around. Nobody was on the same page as far as my account. It caused lots of time off work, emotional distress, and caused us to have to postpone 2 different trips. THEN, the temp tag expired on the vehicle I was swapping out. Told me they'd reimburse me if I got a ticket for expired plates!!!! Said I'd get $250 overnighted to me too cover an Uber/lift/rental expenses. Little did I know it wouldn't come until the swapped vehicle was delivered and AFTER my 7 day test drive. Absolute HORRIFIC experience!!! I will tell NO ONE to use Carvana. Ever. Yea be never even been contacted by any "boss" to apologize or anything. HORRIBLE CUSTOMER SERVICE!! I'm highly disappointed in the experience. More