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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
February 25, 2022
Smooth transition, Everyone has been exceptional and very friendly and understanding. Cole the delivery advocate was excellent and very attentive, respectful, & friendly. friendly and understanding. Cole the delivery advocate was excellent and very attentive, respectful, & friendly. More
by grudolph
Employees Worked With
Cole, Trina, Sabastian, Navel
February 24, 2022
This was the best car buying experience I've ever had! Everyone who helped me was thorough and caring. They were patient and communicative, even when I was waiting for my trade in title in the mail. The c Everyone who helped me was thorough and caring. They were patient and communicative, even when I was waiting for my trade in title in the mail. The car arrived spotless, smells brand new, and all the features are just as advertised. I'm so happy with my purchase! Thank you! More
by harley.pietroforte
Employees Worked With
I can't remember, sorry, but everyone was amazing!
February 24, 2022
Bought this car that was supposedly inspected 150 points but got it home only to find out that it was leaking radiator fluid, water pump failure. Great inspection, and it only arrived 6 days later than what but got it home only to find out that it was leaking radiator fluid, water pump failure. Great inspection, and it only arrived 6 days later than what it was supposed. Now I have to pay for a rental car out of pocket with the possibility of not fully bring reimbursed fully. What a joke this has been. More
by jake_gulley
Employees Worked With
New guy in chicago
February 24, 2022
The most horrible experience EVER! ! First, my purchase was sold out from under me AFTER I signed my contracts!! They wouldn't give me back the vehicle I chose. Instead, I had 24 hours ! First, my purchase was sold out from under me AFTER I signed my contracts!! They wouldn't give me back the vehicle I chose. Instead, I had 24 hours to pick out a new one. Then, my delivery was delayed at least 4 times. Empty promises every time I turned around. Nobody was on the same page as far as my account. It caused lots of time off work, emotional distress, and caused us to have to postpone 2 different trips. THEN, the temp tag expired on the vehicle I was swapping out. Told me they'd reimburse me if I got a ticket for expired plates!!!! Said I'd get $250 overnighted to me too cover an Uber/lift/rental expenses. Little did I know it wouldn't come until the swapped vehicle was delivered and AFTER my 7 day test drive. Absolute HORRIFIC experience!!! I will tell NO ONE to use Carvana. Ever. Yea be never even been contacted by any "boss" to apologize or anything. HORRIBLE CUSTOMER SERVICE!! I'm highly disappointed in the experience. More
by Amber1baxter
Employees Worked With
Too many to name them all
February 23, 2022
Seamless transaction. We received an above market trade in offer. Delivery was delayed one week due to transportation issue. (Pandemic) We received an above market trade in offer. Delivery was delayed one week due to transportation issue. (Pandemic) More
by Tim.harmonson
Employees Worked With
Do not remember.
February 23, 2022
Very quick and easy process from trade in to delivery. Great customer service and I am very satisfied with my purchase. Great car with a great DEAL!!!!! Great customer service and I am very satisfied with my purchase. Great car with a great DEAL!!!!! More
by edgelldoug
Employees Worked With
Tyler
February 23, 2022
I am pleased with the vehicle and the process thus far. I will not give a 5 star review until I can confirm that the minor glitches are properly taken care of by partner SilverRock . This is on Carvana as I will not give a 5 star review until I can confirm that the minor glitches are properly taken care of by partner SilverRock . This is on Carvana as their chosen service associate. Also, my vehicle was not detailed at the time of delivery which was somewhat disappointing. The associate delivering the vehicle, Kiana, was great. Carvana's selection of vehicles was second to none. More
by bulldogg67
Employees Worked With
Kiana
