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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

February 21, 2022

My experience with Carvana was awesome all around, from the buying process online to the delivery to my home. My driver's name was Stacy, and she went above and beyond to help me understand the process and More

by brittuhny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy
February 21, 2022

This has been the best experience ever! No haggling, no negotiations just here are your keys and your car! More

by richsonstr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
February 21, 2022

I am giving Carvana 4 stars but our rep that delivered the car, Michelle, gets 5 stars! She was the best part of this experience. We had the car delivered as a surprise for our daughter and she coordinat More

by kcassidylaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Presley
February 20, 2022

The experience with paperwork, delivery, and customer service have all been great. However, how my vehicle passed not only state inspection but “Carvana super inspection” is pretty bizarre. For the time More

by raj.robertjones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
February 19, 2022

A seamless process that eliminated the need for a salesperson. Customer service was amazing and everyone that I talked to was very professional, happy, and helpful. Trade-in value was significantly h More

by AUBREYSPEARS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
February 18, 2022

Carvana had the rare combination of options that I wanted at a good price. There were multiple delivery delays, trouble with registration paperwork and a lot of promises to call back with updates that rarely More

by MGNH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
February 17, 2022

I was impressed every step of the way with how easy the process was & how polite and knowledgeable everyone was ….. BEST car buying experience hands down, and I have had many!! Will definitely be buying fr More

by Kleemayers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
February 17, 2022

From the beginning of the process to the end everything was easy and manageable. The car came exactly the way that they put in the picture. Exactly how I pictured it would be. Everything checked out perfe More

by Jass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can it remember his name. But whoever delivered a blue Honda pilot in Denver he’s the guy.
February 17, 2022

The worst, Car was 3day last, and 3 months later still haven't received my Tags. More

by shelia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Feb 21, 2022 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

February 17, 2022

This was the easiest way I have ever bought a car before and I will definitely continue with using you guys in the future More

by Valbino1115
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Stephen he delivered my car
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