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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
February 22, 2022
Purchased a car on February 9, for delivery February 23. On February 22, I got a text saying the car was delayed and the delivery was March 3 but that I should look for a different car. I called to inquir On February 22, I got a text saying the car was delayed and the delivery was March 3 but that I should look for a different car. I called to inquire and was eventually told the transmission was blown and they cancelled the transaction. I had to reinsure my current car, return the loan to my bank and am still looking for a car. Had I not called, would they have delivered a 2020 car with a rebuilt transmission? Is this their business model? I would never trust them again. More
by Nadia
Employees Worked With
Victoria, Chris
February 22, 2022
I thought the car buying was easy and convenient. The car was delivered with the coolant light on which wasn’t in the description and now I have to deal with getting it repaired. The car was delivered with the coolant light on which wasn’t in the description and now I have to deal with getting it repaired. More
by rayanna
Employees Worked With
Cliff, Peter, Sebastian
February 22, 2022
The process is so easy - it's the best way to buy a car! I used to sell cars, so I know all the traps. Carvana uses none of them - what you see is what you get, and they have a system that works. Once I dec I used to sell cars, so I know all the traps. Carvana uses none of them - what you see is what you get, and they have a system that works. Once I decided on a car the whole process tok me less than an hour, without leaving home! More
by gonzales.greg
Employees Worked With
Steve
February 22, 2022
I was never contacted by Carvana. Every car was "purchase pending" and this made it very difficult to purchase a vehicle. I never had a phone number to contact them directly. I read r Every car was "purchase pending" and this made it very difficult to purchase a vehicle. I never had a phone number to contact them directly. I read reviews from other Carvana customers that Carvana has a problem with sending you the car title!! More
by willsatt1x
Employees Worked With
N/A
February 21, 2022
I am giving Carvana 4 stars but our rep that delivered the car, Michelle, gets 5 stars! She was the best part of this experience. We had the car delivered as a surprise for our daughter and she coordinat the car, Michelle, gets 5 stars! She was the best part of this experience. We had the car delivered as a surprise for our daughter and she coordinated with us on the time to surprise her and showed up with balloons, a huge bow, card and gift! We did not expect any of that. Carvana gets 4 stars because they did not have the car ready when they said they would almost two weeks earlier. We had to wait another almost two weeks. But we do love the car and other than waiting on delivery, it was a good experience. More
by kcassidylaw
Employees Worked With
Michelle Presley
February 21, 2022
My experience with Carvana was awesome all around, from the buying process online to the delivery to my home. My driver's name was Stacy, and she went above and beyond to help me understand the process and the buying process online to the delivery to my home. My driver's name was Stacy, and she went above and beyond to help me understand the process and what my next steps were. She called me an hour before our delivery time to confirm the details, and was incredibly polite and professional during the whole process. The entire experience was fantastic and I'll be recommending Carvana to all of my friends and family! More
by brittuhny
Employees Worked With
Stacy
February 20, 2022
The experience with paperwork, delivery, and customer service have all been great. However, how my vehicle passed not only state inspection but “Carvana super inspection” is pretty bizarre. For the time service have all been great. However, how my vehicle passed not only state inspection but “Carvana super inspection” is pretty bizarre. For the time I’ve had the vehicle it has mostly been in the shop getting the repairs that should’ve been spotted and completed before delivery. More
by raj.robertjones
Employees Worked With
N/A
