Back

Carvana

Tempe, AZ

3.4
10,131 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,131 Reviews of Carvana

January 25, 2022

Not a good experience at all. Got my vehicle quick but after that was a mess. It took 5 months to get my tags with a lot of back and forth explaining to carvana that I can't drive without a valid tag. The More

by Sgtkgrandbois
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Jan 26, 2022 -

Carvana responded

Thank you for bringing your concerns to our attention. Carvana’s goal is to create a stress-free car buying experience. Every state has different policies and procedures we must adhere to for registration. Sadly, Covid-19 has slowed down our process considerably. Carvana also prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience. We want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee; however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. We see you are working with our warranty provider SilverRock to address your concerns. We sincerely appreciate your feedback and patience. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

January 23, 2022

First of all, I will NEVER go to another dealership in person again. This has been the absolute easiest and most fun purchase I ever made, and I did not feel pressured or remorseful like I do leaving trad More

by Ashley Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jansen
January 23, 2022

I have had a wonderful experience buying my first car from Carvana. I was able to search for cars from the privacy of my own home and get the financing and delivery/pick up that worked for me. There wa More

by twetbird1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 22, 2022

Great experience, no stress or spending hours at a dealership. Highly recommend! Best way to buy a car! More

by wendalee1124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
January 22, 2022

It was a Very easy process. They make sure your very happy with your purchase. More

by kellieschroer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
January 22, 2022

The process to get approved was easy, there was some issues with my delivery but the process to get that switched to pick up at a local hub was simple. More

by R Heaps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
January 21, 2022

Car buying and financing experience was great! Delivery was a challenge. We were rescheduled six times.? Once delivery happened, the process was seamless. Thanks! We’re very happy with our new car! More

by tjwangerin19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
January 21, 2022

the team was helpful and apologetic that they couldn't give me my employee discount More

by Elizabeth.Robinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Brigs, Bennett D
January 21, 2022

Amazing experience with carvana! Ordering my vehicle was a breeze online with no hidden fees! Their finance company offered me a lower rate then my credit union. I did experience 1 delivery delay but we did More

by johendren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carvana
January 20, 2022

I will never use Carvana again. I had a bad experience with them. Delivery was put off again and again. Then I was delivered a car that already had error lights on. I received all of the I am sorry but th More

by ljohnson1344
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many
Jan 21, 2022 -

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed, it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. Carvana prides itself on providing our customers an exceptional car-buying experience coupled with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience. We want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee; however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100-day/4,189 mile limited warranty for additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend contacting Silverrock, our trusted limited warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

...
171
...