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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
January 22, 2022
The process to get approved was easy, there was some issues with my delivery but the process to get that switched to pick up at a local hub was simple. issues with my delivery but the process to get that switched to pick up at a local hub was simple. More
by R Heaps
Employees Worked With
Michael
January 21, 2022
Car buying and financing experience was great! Delivery was a challenge. We were rescheduled six times.? Once delivery happened, the process was seamless. Thanks! We’re very happy with our new car! was a challenge. We were rescheduled six times.? Once delivery happened, the process was seamless. Thanks! We’re very happy with our new car! More
by tjwangerin19
Employees Worked With
Unknown
January 21, 2022
Amazing experience with carvana! Ordering my vehicle was a breeze online with no hidden fees! Their finance company offered me a lower rate then my credit union. I did experience 1 delivery delay but we did a breeze online with no hidden fees! Their finance company offered me a lower rate then my credit union. I did experience 1 delivery delay but we did get snow and Ice so I can’t blame carvana for that. I opted to pick my car up from their vending machine in Richmond, VA. What an amazing experience… soooo cool to watch. The car was detailed and super clean inside and out! My car was even nicer in person then on their website!!!! The guy who handled my paperwork was awesome and explained everything in detail. My car only had 1 key and no front license bracket. The gentleman dealing with my car had already put in tickets to address those issues and get them taken care of without me even having to request them. My car has been registered with DMV already and plates are being sent by FedEx and this is day 10 of having my car! Top notch service!! I’m definitely a huge fan! More
by johendren
Employees Worked With
Carvana
January 20, 2022
I will never use Carvana again. I had a bad experience with them. Delivery was put off again and again. Then I was delivered a car that already had error lights on. I received all of the I am sorry but th with them. Delivery was put off again and again. Then I was delivered a car that already had error lights on. I received all of the I am sorry but that does not help when you don't have transportation. Delivery times off by hours, always an excuse. More
by ljohnson1344
Employees Worked With
Too many
January 20, 2022
This is my third purchase from Carvana! I love everything about it! Simple, quick, great pricing and hassle free. I will never purchase outside of Carvana! Best experience purchasing a Car! about it! Simple, quick, great pricing and hassle free. I will never purchase outside of Carvana! Best experience purchasing a Car! More
by Tab
Employees Worked With
All on line
January 20, 2022
Absolute worst car buying experience ever! Worst Dog xxxx of a car company imaginable. Deceptive business practices, they lie to you over and over about your delivery date, they claim your car goes thru a 15 of a car company imaginable. Deceptive business practices, they lie to you over and over about your delivery date, they claim your car goes thru a 150 point inspection then delay your delivery date over and over for things that would have been addressed if they truly did those inspections. Complete Nightmare. Avoid this company at all costs! Just Google Carvana Class Action lawsuit and read before you get sucked in by the pretty pictures of the cars. Months of delays even getting the car delivered. You're better off going thru a dealership because Carvana is a fraudulent hoax. More
by Avoid Carvana!
Employees Worked With
Countless Customer Service Reps who lie like rugs
January 20, 2022
I appreciate the selection of vehicles, pricing, and friendly customer advocates. However, I have serious complaints. 1. Your employees do not seem to know how to process a swap. Despite phone cal friendly customer advocates. However, I have serious complaints. 1. Your employees do not seem to know how to process a swap. Despite phone calls and visits to the dealership, my paperwork was still messed up. My down payment was withdrawn twice. 2. My car delivery was delayed three times. 3. The first vehicle sold to me had mechanical problems with its brakes. More
by melissareyna83
Employees Worked With
can’t remember
