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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 20, 2022
CARVANA SUCKS! AVOID AVOID AVOID at all cost! they make you feel like you're avoiding slimey dealerships but they are WORSE! they will LOW ball you on your trade and they're WAY OVER PRICED by $1,000's! I you feel like you're avoiding slimey dealerships but they are WORSE! they will LOW ball you on your trade and they're WAY OVER PRICED by $1,000's! I messaged in to see why they're $7,000 over market and their competitors on a 2014 Volkswagen Jetta TDI. The reasoning - a $150 in house 150 point inspection.. in WI all dealers are required to do this inspection lmao. EVERYWHERE is priced around $13,900-14,900 and KBB values it at $13,500.. Carvana is at $20,900 - please tell me you all can be bright enough to shop around. no delivery service should get an extra $7,000 for a used vehicle JUST because they have their own "experts" that can make up the pricing. such a joke. just like their "experts" appraised my 2022 Subaru almost $6,000 less than 3 dealerships. Seriously people, avoid carvana, pay the bogus $399 dealer fee. you'll probably save $1,000s on the vehicle you're buying and get $1,000s more on your trade. And you'll get to work with real ppl that don't just say everything is non-negotiable because our "experts" say what we offer is fair! More
by KM1994
Employees Worked With
Jacob
January 19, 2022
Over all the car is great, just what I expected. But the carvana experience was a letdown. My first delivery date was 28th of December and without warning or a call or they changed my delivery date, I didn’ carvana experience was a letdown. My first delivery date was 28th of December and without warning or a call or they changed my delivery date, I didn’t know this till my delivery time had past and I had to call Carvana. They changed my delivery date for a second time the day before I was expecting it bc of snow?? But the day before there was no snow on the ground!! So again it was changed without me knowing, and again for the last time (4th time) my wife had gotten a car from Carvana and it was only a few hours late, reasonable but being 2 weeks late+ a few hours I won’t buy from Carvana again More
by Tibbar9
Employees Worked With
The dilivery driver was easy to talk to and
January 19, 2022
An extremely smooth and simple experience from beginning to end. I knew the car model I wanted to buy 9with a trade in) - to my pleasant surprise Carvana's offer on my existing car was $2K higher than the d to end. I knew the car model I wanted to buy 9with a trade in) - to my pleasant surprise Carvana's offer on my existing car was $2K higher than the dealer I went to initially, and the selection of Outbacks was very good. I needed a bit of help with a section of the website and so called the 800 number and the customer service rep was very helpful. It was one of the best phone experiences I have had with any kind of business, in fact. After that, the underwriting department person checked the financial side of things, and a few days later I spent 10 minutes with a notary public online to get the proper paperwork settled. On delivery day, the driver arrived on time, took my new car off the flatbed and told me to drive it around to make sure I liked it while he checked my trade in. By the time I got back a few minutes later, he already had my car on the truck, and after having me sign various papers (all of which he explained) he drove off, not 30 minutes after arriving. By far the smoothest car purchase (much less with a trade in involved!) that I have ever had. The only odd and funny part had to do with "Sebastian", their automated bot. While I was on hold with the CSR who was helping me with the website, I got a text where "Sebastian" introduced 'himself' and invited me to shop the 30K accident free cars in their inventory. I replied saying I already selected an Outback from the 8 or so I saw on their website, and 'he' replied "we have 1 Subaru Outback in stock". SO, Sebastian is a bit of a dummy, I guess. But that was an amusing side note - Carvana did an outstanding job. More
by bobF
Employees Worked With
Andre, Casey
January 19, 2022
This is the seventh car I have ever bought and my first online car purchase and I gotta say this was by far the easiest car purchase transaction I have ever had. A few things really stand out to me in the online car purchase and I gotta say this was by far the easiest car purchase transaction I have ever had. A few things really stand out to me in the process. First, no haggling or back and forth negotiations. Carvana offers competitive upfront pricing with no random side fees or funny business and that makes the entire process simple and pain free. Second, they handle all the paperwork and DMV stuff. I had no idea about this until the day my car was delivered but it was such a pleasant surprise, you guys should advertise this better because its pretty awesome. Third, the car arrived in PRISTINE condition. When looking at the photos of the cars on the website I thought some of them looked a little dirty and I thought I was going to have to spend several hours cleaning it up upon arrival. I was pleasantly surprised to find it was detailed to perfection and completely spotless inside and out, looked brand new! I will definitely consider purchasing with Carvana again in the future. More
by jwright21299
Employees Worked With
Dont Recall
January 19, 2022
The car buying experience with Carvana was amazing. From the search engine over a great car inventory, ability to view detailed information about each car to help you make an informed decision, a very simp the search engine over a great car inventory, ability to view detailed information about each car to help you make an informed decision, a very simple purchase process to an on-time and smooth delivery. I was kept informed of every step in the process and continue to be kept informed during the final title change over. I highly recommend Carvana for your next used car purchase. More
by bugless
Employees Worked With
NA
January 18, 2022
Cars with a delivery fee are not well marked like CarMax. Delivery fees, if applicable, we’re WAY more than CarMax. The delivery date was missed twice resulting in just over a week late. Once the car arrive Delivery fees, if applicable, we’re WAY more than CarMax. The delivery date was missed twice resulting in just over a week late. Once the car arrived the handoff was pretty quick and easy. Vehicle arrived with a dent and paint chip through to bare metal that clearly happened during the delivery process. Overall the car is fine. Price was competitive before the delivery fee got tacked on. But with the delays and damage, won’t be using carvana to buy my wife’s car. More
by Stewflies
Employees Worked With
Unknown
January 18, 2022
I sold my Honda and bought a Subaru all within a week with a great trade-in price and a good deal on the Subaru. The process went smoothly, the online support and communication was great, and my delivery with a great trade-in price and a good deal on the Subaru. The process went smoothly, the online support and communication was great, and my delivery advocate, Joseph, from Deer Park, NY was the best! I will definitely use Carvana again for my next car purchase. More
by jdavis
Employees Worked With
Joseph
