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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
January 18, 2022
Carvana presented me with great customer service throughout this process. This was a fun experience and very easy to do. My experience included using the swap option a few times, and that was very c throughout this process. This was a fun experience and very easy to do. My experience included using the swap option a few times, and that was very convenient. Carvana offered great financing options along with an awesome, affordable warranty plan. I'm looking forward to using Carvana for future purchases and highly recommend them. More
by David
Employees Worked With
Carvana
January 17, 2022
This is not what I was expecting. I am highly disappointed. I immediately had problems with the vehicle that should have been checked in the 150 point inspection. An obvious bad battery, the Blu disappointed. I immediately had problems with the vehicle that should have been checked in the 150 point inspection. An obvious bad battery, the Bluetooth did not work at all along with aux port and USB port, there were more paint chips and interior wear and tear AND rim imperfections then what was presented online! Also the dealer ship I took it too said there were signs of a wreck because of paint overspray and misplaced cameras on the bumper, on a car that car guaranteed no wrecks. The only reason I kept the car is because I cannot miss work. I will not recommend Carvana. More
by Donny Monroe
Employees Worked With
I don’t remember.
January 17, 2022
This dealership experience was a very good experience. I wish I could have negotiated my car payment a little better though...considering the down parent I made. wish I could have negotiated my car payment a little better though...considering the down parent I made. More
by mjboone38
Employees Worked With
Anthony, Melissa
January 17, 2022
We bought a 2018 Ford Escape from Carvana in early August. In October the engine head and block cracked. Still barely within the original Silverrock warranty we waited 5 weeks for them to find a repla August. In October the engine head and block cracked. Still barely within the original Silverrock warranty we waited 5 weeks for them to find a replacement engine and repairr car. Two months later this engine head and block cracked. It's been two weeks now, 6 phone calls with 6 different customer service advocates, promised a return/refund in email and by phone but every time we're told a manager is going to call back to explain the details within twenty four hours there is no call. We've now been told this FOUR times in one week. It now feels like Carvana is giving us a classic corporate runaround until we give up and they save the 18 grand they promised us for this cursed reject of a vehicle they sold us five months ago. Our only option now is to get our lawyer involved. More
by Alex7474
Employees Worked With
Jennifer
January 17, 2022
a terrible experience, their advertising of 150 inspection points is pure lies, I bought a mercedes-benz E350 many of the parts under the car were completely destroyed by corrosion, brakes, rims et inspection points is pure lies, I bought a mercedes-benz E350 many of the parts under the car were completely destroyed by corrosion, brakes, rims etc, and terrible customer service, I returned the car the same day I bought it, I just wasted time and money ( plus + I have to wait 10 to 15 days for the down payment to be returned) full video on youtube More
by Mybbnv
Employees Worked With
Carvana
January 16, 2022
Easy from started to finish. Everyone I talked to were very attentive and answered all my questions in a timely manner. They evens were able to put a bow on the Jeep when it was delivered! very attentive and answered all my questions in a timely manner. They evens were able to put a bow on the Jeep when it was delivered! More
by lindsayjeri
Employees Worked With
Jason
January 16, 2022
The process of purchasing my vehicle went very well. I drove my vehicle out of town for my first week and the car performed wonderfully. all in all a very good experience. The person who delivered my car drove my vehicle out of town for my first week and the car performed wonderfully. all in all a very good experience. The person who delivered my car was knowledgeable of my vehicle and very courteous and professional. Thank You More
by glenrose1960
Employees Worked With
Don't know there names at this time
