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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
November 16, 2021
The delivery went smooth on 11-9. The driver informed me of both the 7 day and 100 day warranties. He also showed us the basic operating procedures of the car. Took a short test drive and all seemed well, of both the 7 day and 100 day warranties. He also showed us the basic operating procedures of the car. Took a short test drive and all seemed well, signed the documents and he left. Later that day I realized the driver side door would not unlock, had to get in using passenger side. When I took it for al longer ride the CHECK ENGINE LIGHT came on. I called Carvana on 11-10 to inform of the issues. They told me to find a place. I did Pierre's Place. It took until 11-16 to get an appointment. The issue: CHECK ENGINE LIGHT - the spark plugs and ignition coils were not replaced at 50,000 miles(car has 66,000) causing one of the cylinders to misfunction causing the sensor to trip. The air filter and cabin filter also need to be replaced. A new door latch is needed for the driver side. Total estimate $568.00, not including replacing door latch. I was led to believe there was a 150 point inspection before I purchased, I guess the above is not included in the inspection. More
by Jim
Employees Worked With
Don't Know
November 15, 2021
Everyone I spoke to has been enthusiastic and very helpful. Delivery was wonderful - driver and representative both were great to speak to. I was promised two things - front license plate bracket and helpful. Delivery was wonderful - driver and representative both were great to speak to. I was promised two things - front license plate bracket and tore inflator. I was waiting for both (now 11 days out) and neither have arrived, so I’m dealing with Silver Rock to go out and get the bracket installed. (Since their vendor that was supposed to come to me is not responding to their inquiries.) they sent PepBoys locations info. One does not answer their phone. The next does not carry the bracket, and suggested I call yet another location. I am going there today and hope they will get this done. Rather inconvenient and annoying. Carvana gets great marks. Silver Rick is disappointing. More
by MeredithEB
Employees Worked With
Wish I’d gotten names
November 15, 2021
11 days after picking up our car, I have yet to receive an email or call regarding the missing soft top or when I will receive the $1000.00 overpayment our bank made. an email or call regarding the missing soft top or when I will receive the $1000.00 overpayment our bank made. More
by Newbabytls
Employees Worked With
No idea
November 15, 2021
Carvana is simply the most painless way to purchase an automobile. I’ve bought from buy here pay here, direct from dealerships, and in my experience this is the future of automobile sales. It’s fast and p automobile. I’ve bought from buy here pay here, direct from dealerships, and in my experience this is the future of automobile sales. It’s fast and painless and takes all the guess work and hidden fees out of the equation. The car was delivered to my house and I never had to lift a finger or deal with an aggressive salesman. Bravo Carvana and thank you. More
by Lonnie E.
Employees Worked With
Mekayla
November 15, 2021
Great shopping experience and excited about our new purchase. Pickup and financial processes were simple, easy and pain free. My only concern is the cleaning of the interior of the car, which was not s purchase. Pickup and financial processes were simple, easy and pain free. My only concern is the cleaning of the interior of the car, which was not satisfactory. I went through the car and needed to deep clean steering wheel, handles, screen, center console, panels, etc. More
by Klaus Feldam
Employees Worked With
NA
November 15, 2021
This is our second purchase of a vehicle from Carvana. it was a very fast and easy processes. The only concern we had was the detailing of the vehicle when delivered. was a very fast and easy processes. The only concern we had was the detailing of the vehicle when delivered. More
by Golfer
Employees Worked With
Brittany
November 15, 2021
Worst customer service ever. No one will talk to you. Ordered a $50,000 car a few weeks back with a promised delivery date of today. It was a no show. EVEN after receiving an email yesterday telling m Ordered a $50,000 car a few weeks back with a promised delivery date of today. It was a no show. EVEN after receiving an email yesterday telling me "good news, your car is on its way". Four (4) hours before delivery I get a voice mail saying its not coming today due to "unexpected delays". They said I should pick the "next available day" in their schedule which is now 8 days later!!!!! Give me a break. They've just put me back in the "new buyer" delivery que and make no effort to make it right. The really sad part is, it's just 4 hours away and has been for the last 2 weeks. JUST SAY NO TO CARVANA. Impossible to get a human to help. More
by notacarvanafan
Employees Worked With
No One Will Call You Back!!!!
November 14, 2021
The car buying process at Carvana is top notch. Far exceeds the old days of haggling with a dealership. They honored the 7 day return policy when I was dissatisfied with my first vehicle. Additionally, exceeds the old days of haggling with a dealership. They honored the 7 day return policy when I was dissatisfied with my first vehicle. Additionally, They were very efficient in giving me feedback when my car delivery was delayed. my only complaint is that I purchased a Cadillac Escalade for $60,000 and Carvana only gave me 1 key. 😬 I will definitely still buy my next vehicle with Carvana, More
by Kay
Employees Worked With
Tyrone, Angelique, lennel
