Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,129 Reviews of Carvana
November 14, 2021
The car buying process at Carvana is top notch. Far exceeds the old days of haggling with a dealership. They honored the 7 day return policy when I was dissatisfied with my first vehicle. Additionally, exceeds the old days of haggling with a dealership. They honored the 7 day return policy when I was dissatisfied with my first vehicle. Additionally, They were very efficient in giving me feedback when my car delivery was delayed. my only complaint is that I purchased a Cadillac Escalade for $60,000 and Carvana only gave me 1 key. 😬 I will definitely still buy my next vehicle with Carvana, More
by Kay
Employees Worked With
Tyrone, Angelique, lennel
November 13, 2021
Most difficult car buying experience I've ever had, the process was more inconvenient and took longer than just shopping at dealerships. Paid 46k cash for a 2021 Subaru. Upon pick up the car interior was process was more inconvenient and took longer than just shopping at dealerships. Paid 46k cash for a 2021 Subaru. Upon pick up the car interior was dirty, spots all over the leather seats. But they did clean it upon our request so that was a plus. On day 9 of keeping the car, check engine light comes on, day 10 eyesight stops working, several other electrical issues and lights coming on, stopped by car care shop, throwing all kinds of codes. We just cannot get over on day 9 all of these problems start happening. All I get is a link to a website to file a claim that I have to pay a deductible on. But that's just my story and I'm sure it won't make it onto their reviews. More
by hayes_dm
Employees Worked With
Don't Recall
November 13, 2021
I just bought a car yesterday and I am very happy. Pam my person who traded my car in for the new car I bought was courteous, friendly, helpful, I would refer her to everyone. I love my car and the whole ex person who traded my car in for the new car I bought was courteous, friendly, helpful, I would refer her to everyone. I love my car and the whole experience of carvana has been great so far.From day one to delivery of my care everyone was helpful,, Thanks so much for making the process so easy!!!. More
by lynda
Employees Worked With
Pam
November 12, 2021
Traditional car dealers should be put on notice with Carvana's online buying. Without a doubt the quickest and painless experience purchasing a vehicle. Carvana's online buying. Without a doubt the quickest and painless experience purchasing a vehicle. More
by musi_cian_28
Employees Worked With
Everyone
November 12, 2021
The buying process was easy, I had so many issues thereafter though. First there was an issue with my paperwork that said on my end that it was signed and that there wouldn’t be a problem with my del thereafter though. First there was an issue with my paperwork that said on my end that it was signed and that there wouldn’t be a problem with my delivery, then they came back to me and said after I’ve had the car for over a week that the vehicle was never delivered, so not only did that effect everything, it caused an even bigger headache because my payment date got changed AND they restarted the 7 days. I had the vehicle for over 14 days before they even started anything else. Also, when my vehicle was distributed to me I received a faulty license plate, I’ve been pulled over a total of 6 times, if I’m pulled over again then I will receive a citation. They finally did my registration after over 14 days, and I’m still upset with everything that has happened to me. For a company that has advertised as “the easiest car buying experience” it sure was anything but easy for me. More
by llongg98
Employees Worked With
N/A
November 12, 2021
Well there is a issue with the glove box and it was suppose to be taken care of but they're saying my case is closed after the estimate was sent in and my glove box still needs repair suppose to be taken care of but they're saying my case is closed after the estimate was sent in and my glove box still needs repair More
by jamesdeon32212
Employees Worked With
N/A
November 12, 2021
Every employee was pleasant with good manners, Cynthia and Andrew delivered my car and were very helpful. Car dealerships will be extinct one day. I went to dealerships in Colorado Springs, hardly any s and Andrew delivered my car and were very helpful. Car dealerships will be extinct one day. I went to dealerships in Colorado Springs, hardly any selection and the salesman was rude. Thank you Carvana for excellent customer service. More
by dkkelley6
Employees Worked With
Cynthia
