Carvana

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

wesl890 responded

Unfortunately, I have called this number many many times to discuss my issue. I was told that the car was sold, they would have to "do to them what we did to you and the process is already in place so it doesn't make sense to change it back." This is a copy and paste public response. You are not happy to address my concerns, because if you were you would have during the 25+ calls I have had with your team. Please change your practices.

Carvana responded

Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Although you experienced bumps along the way, we appreciate the patience you had with us, and we hope you’re loving your new ride.

Carvana responded

LOST REGISTRATION IN MAIL Thank you for taking the time to provide insight into your ongoing experience. At Carvana, we pride ourselves on delivering a seamless and hassle-free purchase process from start to finish. While we are glad to hear you enjoyed the initial process, it is disheartening to hear about your registration getting lost in the mail. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. For lost registration, we recommend going to your local DMV to have duplicates made. If you have any other questions or concerns, please feel free to contact us at (800) 333-4554. PRE-ORDER CANCELED Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but we know that it is undoubtedly disappointing if the order is canceled. When we have a Pre-Order vehicle on our website, it is still going through the inspection process, and if it is not up to our standards, we must take it off our website. We sincerely apologize if we did not communicate this properly but see you have been in contact with leadership. If you continue to have any questions or concerns on this matter, please do not hesitate to reach out to us at (800)-333-4554 or chat online. NEW CHECK FOR STC Thank you for taking the time to share your concerns with us. We are always looking for ways to improve. We are sorry to hear your trade-in experience did not reflect the stress-free process for which we hope. We know getting paid promptly and accurately is incredibly important, and we apologize that was not your experience. While we are happy to hear you have received a new check, we have forwarded this information to the appropriate departments to ensure it does not happen again. Please get in touch with us at (800) 333-4554 if you want to share any additional feedback. Thank you for choosing Carvana! SPEAK TO REP Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience. However, we are sincerely disappointed to hear you had a hard time reaching one of our representatives. We take your feedback seriously and have forwarded it to the appropriate departments. If you need additional assistance, please call us at (800) 333-4554. STC PAYMENT Thank you for taking the time to provide us feedback regarding your recent car selling experience with us. We apologize about the delay regarding the payment of the vehicle you sold to us. Carvana prides itself on a streamlined process and we are disappointed that you feel we failed to provide you with that. The proper teams have been notified of your experience to hopefully prevent it from occurring again. Nonetheless, thank you for your patience and for working with our team to get everything completed. Please do not hesitate to reach out if you have any further questions or concerns. Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed, it certainly hinders that experience. This is never our intent as we know how great our customers rely on their vehicles for their means of transportation and lifestyle, and we are genuinely sorry. Additionally, we sincerely apologize for your subsequent experiences concerning the paperwork and mechanical concerns. Thank you for taking the time to share your concerns with us. We are always looking for ways to improve. We are sorry to hear your trade-in experience did not reflect the stress-free process we hope to provide for all of our customers. We know a delay in the pick up process is very stressful, especially if it is a disturbance to your neighborhood. Additionally, it is disheartening to hear that you did not get prompt communication from us and that caused you to lose out on the vehicle you wanted. We’re glad to hear you found something you liked and please give us a call if you have any further questions or concerns at (800) 333-4554. We would like to apologize for your experience with the car during the time you had it in your possession. There is absolutely no excuse for the condition of the vehicle at the time you received it, and we are so sorry for the additional inconveniences that occurred while trying to get the vehicle repaired. Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience and that brought you back for another purchase. However, we are very disappointed to hear about the issues you experienced during the return and purchase of your second vehicle. After reviewing your account, it looks like everything has been resolved. If you need additional assistance, please give us a call at (800) 333-4554. Thank you for taking the time to give insight into your ongoing experience. At Carvana, we pride ourselves on providing a seamless and hassle-free purchase process from start to finish. While we are glad to hear you enjoyed the initial process, it is disheartened to hear about the delay regarding your registration. We sincerely appreciate your feedback and patience as we work diligently in completing your registration. Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If there is anything we can help you address, please don’t hesitate to contact us at (800) 333-4554. Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. Additionally, we are sincerely sorry that your vehicle arrived with more wear than anticipated. It pains us to know that we let you down and did not meet your expectations. We want to make sure we are following through with our call back requests and it looks like we dropped the ball, please contact us at (800) 333-4554 for additional assistance. Thank you for taking the time to reach out regarding your Carvana experience. We aspire to have a streamlined and easy car-buying process, and we apologize if you felt your experience was unorganized or frustrating in any way. We apologize for any glitches you may have experienced on our site – there is no excuse for such issues. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns. REACH OUT TO US Thank you so much again for passing on your valuable feedback and if anything additional arises, please do not hesitate to reach out to us at (800) 333-4554. We hold customer satisfaction to a high standard and if there is anything else that we can do for you, please do not hesitate to give us a call at (800) 333-4554. Please do not hesitate to reach out if you have any further questions or concerns. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride! It is disheartening to hear no body shop will inspect your vehicle, so please give us a call at (800) 333-4554 so we can review further. We would love to improve your experience, so feel free to reach out to us at (800) 333-4554 if we are able to assist you with anything else. Please contact us at (800) 333-4554 if any other comments, questions, or concerns come up. Thank you for choosing Carvana! In the meantime, please don’t hesitate to give us a call at (800) 333-4554 if you have any other questions, comments, or concerns. If we are able to improve your experience in any way, please give us a call at (800) 333-4554. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554. If you have any questions, please don’t hesitate to reach out to us at (800) 333-4554 or utilize our chat feature that’s available 24/7. Please do not hesitate to reach out if you have any further questions or concerns. If you continue to have any questions or concerns on this matter, please do not hesitate to reach out to us at (800)-333-4554 or chat in at any time. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat feature. Please contact us at (800) 333-4554 if you would like to share any additional feedback. Thank you for choosing Carvana! Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience. However, we are very disappointed to hear you had a hard time reaching one of our representatives. We take your feedback seriously and have given it to the appropriate departments. If you need additional assistance, please give us a call at (800) 333-4554. We would like to thank you for coming back to Carvana for a second time, but we are so sorry to hear that your experience was less than perfect this time around. We know how valuable your time is, and we are sorry we made you wait. Carvana strives to create a stress-free car selling experience, and it sounds like we missed the mark in providing timely service to you. Being available for our customers is incredibly important to us, and we are continuing to focus our efforts on improving our wait times. We apologize for the miscommunication about your delivery as we want each of our customers to have a memorable experience. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat feature. Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns. Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience, and we are glad we were able to provide you with the easy and streamlined car-buying experience that we always aim to provide our customers. However, we are very disappointed to hear about the issues you experienced with delivery delays. We understand how important it is to receive your vehicle on time and we sincerely apologize that it was delayed. Carvana conducts a 150-point inspection on all our vehicles to ensure they are meeting our high-quality standards and apologize if you feel this is not the case. We understand that unexpected issues with your vehicle can be extremely frustrating, which is why we also provide a complimentary 100 day or 4,189-mile limited warranty for your peace of mind. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat features. Thank you for taking the time to provide us feedback regarding your recent car selling experience with us. Carvana's appraisal process takes in multiple factors which can include the year, mileage, and condition of the vehicle. Additionally, we want to ensure that our customers are happy with the offer we provide, so it is disappointing to hear that you were not satisfied. Carvana wants to apologize if you feel you did not receive a fair offer. We are always looking for ways to improve our appraisal process to improve our overall customer experience. Please do not hesitate to reach out if you have any further questions or concerns. Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles for their means of transportation and lifestyle. Additionally, we would like to apologize for the condition in which you received your vehicle. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride! Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience. However, we are sincerely disappointed to hear about the issues you experienced regarding cosmetic and registration problems. We strive for a streamlined, stress-free experience, and it seems we’ve missed the mark this time. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat feature. Thank you for taking the time to share your concerns with us. We are always looking for ways to improve. We are sorry to hear your trade-in experience did not reflect the stress-free process we hope to provide for all of our customers. We apologize for the miscommunication about your delivery as we want each of our customers to have a memorable experience. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat feature. Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles for their means of transportation and lifestyle. We are very sorry to have inconvenienced you especially if the vehicle did not arrive in the condition you expected. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks (and smells!) as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. Should you have any additional questions or concerns, please do not hesitate to contact us at (800) 333-4554 or through our 24-hour chat feature.

Supremely Disappointed. responded

Thank you so much for so kindly sending me every single one of your canned responses. It shows how much you care and yet again reinforces the experience that you have provided me right from the beginning.

Carvana responded

Thank you for bringing your concerns to our attention. Carvana’s goal is to create a stress-free car buying experience, and it looks like we missed the mark. We are working very closely with our third-party vendors to process our customers’ registration. Every state has different policies and procedures we must adhere to. Sadly, Covid-19 has slowed down our process considerably. We sincerely appreciate your feedback and patience as we work diligently in completing your registration. You can follow the progress of your registration by logging into your Post Sale Dashboard for updates. Thank you again for your feedback. As this can be painful to read, we are always looking for ways to improve.

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554, and our team of dedicated advocates would be happy to address your concerns.