Carvana

Excellent customer service is a++ no hassle their lone process is simple and easy would definitely do business with them again I recommend carvana to everyone this is the first time I bought a car compan process is simple and easy would definitely do business with them again I recommend carvana to everyone this is the first time I bought a car company online will definitely do business with them again I will never go back to a car dealership ever again. Thank you Carvana More

Easy and lots of inventory to chose from. I was paid top dollar for my trade. The coin operated car lift was cool for my kids. dollar for my trade. The coin operated car lift was cool for my kids. More

Although the process was easy, I ended up swapping from delivery to pick up. When I was called that morning they knew I was going to be there but when I arrived, they were missing paperwork and didn't have delivery to pick up. When I was called that morning they knew I was going to be there but when I arrived, they were missing paperwork and didn't have it all printed and I ended up being there longer than what is probably intended since they book 30 minute windows. More

The quality of the cars was not always up to par, but service was! My first vehicle delivery was delayed while en route due to wheel bearings needing repair, my 2nd vehicle did not have the features d service was! My first vehicle delivery was delayed while en route due to wheel bearings needing repair, my 2nd vehicle did not have the features described online, and my 3rd vehicle needed all 4 cylinders repaired and died on me the same day of delivery. Thankfully, an exception was made and my 4th vehicle is great! All of my deliveries had been delayed 2-3 times, so not sure if that is the norm or an current need for more drivers! My last delivery team was amazing, to include Steven, a phone rep with whom I had to speak regarding going over my 400 miles within the 7 days. They were amazing! More

I purchased a 2019 Nissan Maxima with 19k miles. This is my first sight unseen vehicle purchase. The process was easy and seamless. The delivery was on time and the vehicle was almost as described. There we my first sight unseen vehicle purchase. The process was easy and seamless. The delivery was on time and the vehicle was almost as described. There were very few cosmetic issues with the vehicle but they did miss one glaring issue during the inspection process. Under no circumstance should they have missed the 20+ rock chips in the windshield. This led to a service inquiry to replace the windshield. They wanted to use Safelite to repair and I wanted an authentic Nissan OEM piece of glass. Pretty much tough luck they said. Both carvana and the warranty group, SilverRock said no way. Carvana did offer me a $100 resolution for missing the problem on the inspection. So all in all everything will turn out ok. Pretty happy overall. Just wish they didn’t miss the glass issues. More

Very professional; Lives up to its claims from start to finish.. Will continue to do business with the organization in the future. finish.. Will continue to do business with the organization in the future. More

This was one of the best car purchasing experience that I have encountered. I will be using this company and recommending it to all my friends and family. have encountered. I will be using this company and recommending it to all my friends and family. More

Carvana made the process of buying a used car very quick and painless for me. I especially appreciated their frequent updates and clear communication. and painless for me. I especially appreciated their frequent updates and clear communication. More

The car buying process is quick and efficient with excellent customer service. This is my second time buying from them. excellent customer service. This is my second time buying from them. More

Overall a positive experience with very nice people. Why only 3 stars? Cosmetically the truck wasn’t exactly as indicated on the website. There are 2 half dollar sized dents in the lines of the hood (my gue only 3 stars? Cosmetically the truck wasn’t exactly as indicated on the website. There are 2 half dollar sized dents in the lines of the hood (my guess is that it occurred during transport after pictures were taken). When asking about this with the Carvana rep that dropped the truck off, my only option is to return or exchange the truck (vs. some kind of small credit or offer to have a shop fix it). Keeping in mind, I like the truck overall, just not the dents I wasn’t aware of. Also, a piece of the undercarriage is missing. Carvana says Silverrock will take care of it. Silverrock says it’s Carvanas responsibility. I’m a director at work and father of 4 kids, I don’t have a lot of time to try and chase all this down. Not to mention, my truck was delayed twice which means shifting around a bunch of meetings/plans to try and accommodate. Apparently there’s a small check ($25 each day it’s delayed) coming but I have yet to see it. Also the delay was due to some obscure explanation of the undercarriage. I was told it was removed, then I was told it’s being fixed, only to receive the truck without an undercarriage piece existing at all. Want to emphasize the people I spoke with are very nice, but a lot of inconsistent information all around for my particular experience. Truck arrived with about 200 miles more than listed on the site which was also a surprise. None of these we’re dealing breakers as I ended up keeping the truck. However, I’m not 100% certain I’d use Carvana again. At least with an in person purchase, I can take care of everything in a matter of a couple of days from seeing the car, test driving, having it checked out and purchasing. From buying the car to receiving it, and phone calls dealing with all the inconsistencies, it’s taken a lot longer than expected. More