Carvana

This whole operation is a mess. I was told when I purchased car there would be no problems registering in my company. 2 weeks later and 20 documents later they still didn’t have it figured out. I wou purchased car there would be no problems registering in my company. 2 weeks later and 20 documents later they still didn’t have it figured out. I would submit, be approved, then get a text more informed was required. There was another group reviewing docs and they would then add more. A real mess. When finally all documents were approved, including pictures of a certified check, they decided they wanted the check mailed in advance. They wanted a certified check in hand before rescheduling delivery. I would have had no car, title, or anything in return. Stated I would pickup car in Tempe At and give them the check at that time, they failed to respond. Something very wrong with whole operation. A review of this business on line is not encouraging. Save yourself a lot of headaches and go elsewhere. More

I started this process over! My car will be delivered November 7, 2021. Ask questions and follow up! I will post more after delivery. Thank you Carvana! November 7, 2021. Ask questions and follow up! I will post more after delivery. Thank you Carvana! More

Deceptive sales practice or incompetence. Either way, stay away from Carvana Was about to spend 60k on 2020 truck today. It arrives with aftermarket replacement key fobs that do not have half the functi stay away from Carvana Was about to spend 60k on 2020 truck today. It arrives with aftermarket replacement key fobs that do not have half the functions that are standard on the vehicle. Remote start, tailgate release etc. I request replacement with OEM fob to make vehicle operate as intended and they flat out say no. I rejected vehicle before they even rolled it off truck. This vehicle will sell but that buyer will be left to pay 600-800 for the correct fob and they shouldn't. Of course carvana will respond and say this is not typical and apologize and promise to improve, ask to call etc etc. I spoke with their corporate AZ office and they are the one's who said no. The culture is top down.They either tried to pull a fast one or have no clue of the product they are selling. They will appeal to your soft side with scripted compliments and empathize with you. Up until the delivery I was sold. It was at the point you called them to the mat that they did not stand behind their product. A 7 day return policy means nothing if they directly or indirectly modify the functionality of vehicle and reject responsibility. All of this and additional damage on vehicle not photographed or reported. Be cautious. If you have doubts, don't accept the vehicle. If you do, you will lose any leverage you might have and be forced to work with an extended warranty co to rule what can and cannot be honored. More

I have bought 4 cars from Carvana and this past time was a complete nightmare and still is. 1. Woke up the next morning with my new car to go to work, with a dead battery. 2. After getting that covered by s a complete nightmare and still is. 1. Woke up the next morning with my new car to go to work, with a dead battery. 2. After getting that covered by silver rock, my car stopped running on the side of the highway, there was an oil leak, that I had to fight silver rock to even cover because it was “damaged enough” as well as my external transmission switch needed replaced, and brushing needed replaced. So at this point; it’s been 20 days and I’ve driven the car 4 times. I’m in a rental, for 18 days the second time, and had to come out of pocket to pay for the rental because they only would cover up to so much. Mean while, trying to get somebody at Carvana to actually see my problems though, I literally had to say no I’m not getting off the phone and we stayed on the phone for 3 hours resolving the problems. Which was fine, they sent me a 250$ check and reimburse me for the 50$ deductible I had to pay, but that was not for anything because then I had to use it to cover the rental. NOW; still; they have not paid off my current Lea in holder and I have my bank calling me saying I’m late on my payment. Which I called yesterday but lord knows I won’t hear anything back and have to call again. I will never recommend, buy; and trade in my car here ever again. More