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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
August 21, 2021
Car was as advertised and described, agent was great very helpful and communicative. Only problem is the car wasn't properly detailed, there are lots of little cleaning issues that have come up along the way helpful and communicative. Only problem is the car wasn't properly detailed, there are lots of little cleaning issues that have come up along the way. More
by Boomshakalaka
Employees Worked With
Connie.
August 20, 2021
Wonderful agents & delivery ppl❤️ Too many delays🥴 which has you switching back and forth with insurance companies. My first car was horrible😡 had oil leaks & rusted undercarriage & engine came on same day has you switching back and forth with insurance companies. My first car was horrible😡 had oil leaks & rusted undercarriage & engine came on same day as delivery. More
by Missiredden
Employees Worked With
Don’t remember
August 20, 2021
The purchase and delivery process was straightforward and efficient. Paul reviewed all the paperwork with me and pointed out cosmetic damage that he saw was not previously documented and the missing second k efficient. Paul reviewed all the paperwork with me and pointed out cosmetic damage that he saw was not previously documented and the missing second key. He was also very responsive when additional cosmetic damage was found. We are currently working on the repair claim with SilverRock with the deductible waived so hopefully that will go smoothly. Also, the car was delivered dirty and the interior not detailed at all but the car is performing well! More
by JL
Employees Worked With
Paul
August 20, 2021
It was so easy to trade in our car! The customer service It was so easy to trade in our car! The customer service reps were amazing! Our delivery guy Deonte couldn't have been better if he tried. We will d It was so easy to trade in our car! The customer service reps were amazing! Our delivery guy Deonte couldn't have been better if he tried. We will definitely use Carvana again and recommend it without hesitation! More
by Infinitecasey
Employees Worked With
Deonte
August 20, 2021
I have never left a bad review in 46 years of my life. But this is my first, Bridgecrest/Carvana, are by far the worst companies I have ever had to work with. I wish I could give the car back as I can def But this is my first, Bridgecrest/Carvana, are by far the worst companies I have ever had to work with. I wish I could give the car back as I can def go anywhere to buy a vehicle. I have called numerous times now to get my payment date changed, as Carvana sucks, and did not deliver my car for over three weeks, after it was supposed to be delivered...Mind you, no one called me to tell that the car was going to be late the first time it was set to deliver. I called and was told oops sorry we didn’t call you here is the new date of delivery. I was calm at this time. The new date of delivery comes around and I get a call later in the day, that the car is still not on a truck because supposedly the delivery truck that was to pick it up was in an accident, even though I was told the car was on a truck and on its way. Finally, car is delivered 3 weeks late. I spoke with the representative at Carvana and she stated 1) the payment would be 30 days out from delivery instead of due less than a week after it was finally delivered, and 2) they would waive the delivery charge of 600.00. But neither was true nor done. I have been harassed, my phone rings off the hook now by Bridgecrest about payments being due even though I have paid it every time it should have been due by the 22nd of the month. I called three times now to get the payment date corrected. The first time, I called they said they submitted the request, apparently it was declined...but no one called me to let me know this. 2nd time, I spent two days off and on talking to a representative who promised me this time they got it changed. So come the next month and I sign on to make my payment and once again...late fees are charged. So now, 3rd time I call in, the lady is rude as I explain that I have had it at this point. She states that the request expired as I needed to call back in 72 hours to have them send out disclosures of which I was never told. I asked what it is I need to do since obviously this company is not going to do their part, and I have made all my payments including now late fees. She said call back next Thursday and check to see if disclosure are done. This is absolutely not okay, and I work with customers all the time and cannot even imagine operating a company this way. Obviously, us customers are just a number to them and not important and it’s the worst type of business ever. I am going to look into refinancing or what I can do to get out of this company. More
by jenelle9899
Employees Worked With
Customer Service reps
August 19, 2021
Do not believe anything they say. They promised twice to send me a check for $500 to compensate for missing features that my car was supposed to have. I sent them proof that the spec sheet did list the ite send me a check for $500 to compensate for missing features that my car was supposed to have. I sent them proof that the spec sheet did list the items and they agreed to send a check - twice. They have never sent it. They haven't even responded to my complaint with BBB. I am done hearing excuses and false promises. I am looking into other courses of action. More
by gmjolley
Employees Worked With
Several different people including one named Amanda.
August 19, 2021
Car was delivered with two mechanical issues (one had the indicator light on!!) and I was expected to pay a deductible to fix. The deductible was waived after six phone calls. Be very careful and have your indicator light on!!) and I was expected to pay a deductible to fix. The deductible was waived after six phone calls. Be very careful and have your car checked by your mechanic upon delivery!!! More
by KDD
Employees Worked With
Many reps
August 19, 2021
Carvana made my life much easier. My demanding jobs leaves little time for me to do things. The only complaint that I has was that the car was not detailed and was dirty upon arrival. Altogether it wa leaves little time for me to do things. The only complaint that I has was that the car was not detailed and was dirty upon arrival. Altogether it was an awesome experience. More
by michelletcarroll04
Employees Worked With
Unknown
