Carvana

Gina responded

Best thing I ever did was buy this was

Carvana responded

Thank you for taking the time to provide feedback regarding your Carvana experience. Please accept our apologies for any undue inconvenience while attempting to speak with our advocates. We have been experiencing an increase in our call volume, which has resulted in longer than normal wait times. We aspire to have a streamlined and easy car-buying process, and we apologize if you felt your experience was unorganized or frustrating in any way. Please accept our apologies for any glitches you may have experienced on our site – there is no excuse for such issues and we thank you for your patience as we got those issues resolved. We are disappointed to hear that you were unable to complete your purchase process with our 360-degree photographed inventory. Furthermore, it is disappointing to hear that our vehicle prices did not meet your needs. Our vehicle prices are based on a number of factors such as the Kelly Blue Book current fair market value, vehicle features, current mileage, and the VIN inspection all in order to give our customers the most savings possible. If we are able to improve your experience in any ways, please give us a call at (800) 333-4554.​​​​​​​

Carvana responded

Thank you for providing details of your recent Carvana purchase experience. We are so pleased that you enjoyed the majority of your Carvana experience, and we are glad we were able to provide you with the easy and streamlined car-buying experience that we always aim to provide our customers. However, we are very disappointed to hear about the issues you experienced during your 7-Day Money Back Guarantee. We care about the quality of our vehicles, as a 150 point inspection is completed on every vehicle to ensure that it meets our high standards. During this inspection, we want to take the necessary time to review every aspect of the car and address any areas of concern. The last thing we would ever want to do is deliver a vehicle that does not meet this standard and we are disappointed to hear that the vehicle was presented in this condition. Carvana would be happy to look into the claim for the front seals further, but unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554, and we would be happy to assist.

karic0719 responded

Thank you for the response. I have been in constant contact with carvana and silver rock. They are wanting me to take my van to maaco to get the issues addressed, but maaco wants to keep my van for at least 5 days to finish the work. I am told there is a $40/day rental reimbursement but in order to get a rental equivalent to the size of my van would cost me $142.50 per day with enterprise. That is not something i can afford which is very frustrating. I was sold a car with these defects and i cant even afford to get them fixed because i cant go 5 days without a car. I need to be able to take my kids to school and appointments. I cant even get a compact or economy car for $40/ day even though that would not be sufficient for my family anyway. So, even though the claim has now been approved, i still cannot get the van fixed to the condition i was promised when i bought it.