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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

July 29, 2021

Such a positive experience. From initial purchase to delivery it was a very smooth transaction. Our delivery guy Adam couldn't have been nicer and also dropped off the car early for us. Will definitely More

by ryanwp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
July 28, 2021

Shopping on Carvana's website was an amazing experience because I was able to look at ad many cars ad I wanted and find the one that worked for me. It was great because I got to see a detailed breakdown of More

by Milly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall his name. But he was great!
July 28, 2021

It was a very good experience. No hassle purchase. Only two minor setbacks. Delivery was delayed and one I have not discussed yet with Carvana. They do however treat you very well and make the process real More

by tomcal_2025
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names everything was quick.
July 28, 2021

Outstanding experience. From the beginning to the end of the purchase. I will always use Carvana to purchase my vehicles. Even the delivery driver was good More

by Frank.M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No sure.
July 28, 2021

It was the easiest car buying ever. I’m not sure I will ever buy a car from a traditional dealership again. I think the entire delivery process was 5 minutes. More

by JenG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
July 28, 2021

Absolutely not. It took four days to buy a car to find out before the deadline they have sold it to someone else. We even sent them a copy of the cashier’s check for the total amount of the price of the More

by MGuerret
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robot
Jul 29, 2021 -

Carvana responded

We truly appreciate you taking time out of your day to provide us with your feedback. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper departments. Unfortunately, we are unable to locate your account with the name provided. If you have any further feedback, questions, or concerns, please reach out to us at (800) 333-4554, and our team of dedicated advocates would be happy to help.

July 27, 2021

Things were either very easy or very difficult. Making the purchase - easy. Having the purchase go through- difficult. Delivery- easy. SilverRock- difficult. There was a computer glitch and ai didn't get More

by d55dana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica, Mona Lisa
July 27, 2021

Absolutely FABULOUS experience! The approval process was super easy and straightforward. Customer Service Reps are very knowledgeable and competent. My delivery drivers were professional and made me feel ul More

by carolinagirl176
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Ashford (AJ) and Jessie (driver trainer) from Lexington, SC delivery location. Please give praise to the underwriter who closed my deal when I had questions July 13th
July 27, 2021

This was the easiest and best car buying experience I’ve ever had. I did not have to experience any of the pressure of wondering if my credit was going to be approved or the judgement that come along with t More

by martinique.buggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
July 27, 2021

Filling out the initial online forms seemed to take a while, but after that it was pretty smooth. Our delivery driver/agent (Kell) was fantastic. The epitome of professional and friendly. Our vehicle mea More

by Steve C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kell
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