Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
June 18, 2021
This was a very positive experience. Website was user-friendly and enabled you to choose the options you wanted; it was much easier than dealing with sales people and having a limited number of choi user-friendly and enabled you to choose the options you wanted; it was much easier than dealing with sales people and having a limited number of choices. More
by connie8551
Employees Worked With
I don't know
June 18, 2021
Love my vehicle. Everyone at Carvana has been well spoken and professional. The trade and transfer registration process needs to be outlined in a black and white, step by step process for each state. It need and professional. The trade and transfer registration process needs to be outlined in a black and white, step by step process for each state. It needs to be presented in advance to the buyer. I have had to be on the phone excessively as this part wasn't buttoned down. Hopefully they will improve at this. More
by piano_pogo
Employees Worked With
I don't remember
June 18, 2021
My Car was not prepared like carvana claims they prepare cars I’m currently waiting for a check to get a car detailed as well as some major repairs to the vehicle (rims are bent, ac needed recharge, intake cars I’m currently waiting for a check to get a car detailed as well as some major repairs to the vehicle (rims are bent, ac needed recharge, intake and air filters were not changed and dirty brake fluid needed to be changed and the battery terminals had severe acid erosion this all should have been addressed in their claimed 150 point inspection, buyer beware More
by BigPapacito
Employees Worked With
Unknown
June 18, 2021
Carvana needs to be aware of the procedures put into place with their partnership with Suncoast Credit Union. This caused a lot of unnecessary grief. place with their partnership with Suncoast Credit Union. This caused a lot of unnecessary grief. More
by Stefmccloskey
Employees Worked With
Idk
June 18, 2021
The process was fairly easy. However not having someone to speak with on the phone is a huge drawback. Sabastian is really not a good communication experience. Neither is communicating via text. The car wa to speak with on the phone is a huge drawback. Sabastian is really not a good communication experience. Neither is communicating via text. The car was not washed and cleaned very well. It had dirt and dried soap everywhere. Front tires have very little tread. The 150 point inspection should have addressed this. Nobody wants to buy tires right after buying a car. The only reason i am giving a recommendation for this particular dealership is because the guy that helped us lives in our neighborhood. More
by Heathhenson23
Employees Worked With
Do not know his name
June 18, 2021
This was my first experience with Carvana and it definitely is a change to the way I've bought cars in the past. Without a visit to an actual dealership with the ability to walk around a car, get in definitely is a change to the way I've bought cars in the past. Without a visit to an actual dealership with the ability to walk around a car, get in, test drive it, etc. I felt a bit lost. But in the end this is kind of like the switch from buying clothes in person to buying online... it takes an adjustment but I came around. There are plenty of photos and the 7-day guarantee is a great safety net. And in the end - I truly enjoy NOT having to go to a dealership and face the hard sell. I also ended up - for various reasons - calling into the Carvana dial-in number about 6 times. I was genuinely impressed with all of the people that answered the phone. They were all well versed on any topic I brought up... and all very pleasant and easy to work with. I'd rate their customer service w/ 5 stars. In the end - we got a great car, a very good price... and I'd happily use the service again whenever I am ready to buy something else. More
by kfassman
Employees Worked With
Elizabeth (brought the car)
June 18, 2021
For my first time experience with Carvana, I'm not really all that impressed. If purchasing through Carvana, I recommend a white glove inspection prior to driving off the lot (bring a mechanic friend if need all that impressed. If purchasing through Carvana, I recommend a white glove inspection prior to driving off the lot (bring a mechanic friend if needed) or having the vehicle delivered to a dealership for a pre-purchase inspection. More
by KFC
Employees Worked With
Cannot recall the names of advocates I spoke with
June 18, 2021
I was very pleasantly surprised with the not only the value of the vehicle I purchased, but the smoothness and convenience of the entire process. Will definitely never go anywhere else again. value of the vehicle I purchased, but the smoothness and convenience of the entire process. Will definitely never go anywhere else again. More
by Blake.estrada8586
Employees Worked With
Cece
June 18, 2021
Excellent service and great vehicles. Because of the customer service and the no haggle pricing I'll never buy another car from a conventional dealership. Carvanna did exactly what they say they would a customer service and the no haggle pricing I'll never buy another car from a conventional dealership. Carvanna did exactly what they say they would and the financing was very easy and fast. More
by PREACH3358
Employees Worked With
Josh
June 18, 2021
So far everything has worked out very well and I'm very pleasantly surprised. Nice selection of vehicles, the website is easy to use and everything has been seamless thus far re tags, title, etc. I have pleasantly surprised. Nice selection of vehicles, the website is easy to use and everything has been seamless thus far re tags, title, etc. I have never like going to a dealership or how the process takes so long; this is a fantastic service and not sure I will ever buy another car any other way. More
by adrianes
Employees Worked With
Local dealership / phone
