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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
June 08, 2021
My 1sf car you sold me a car that was NOT as described. My second car was still missing 1 feature that was noted in your description, battery died the 2nd day, they fixed it so I kept the car but then you My second car was still missing 1 feature that was noted in your description, battery died the 2nd day, they fixed it so I kept the car but then you mistakenly debit my account $1,600 bucks! My phone calls are always more then an hour due to everyone being virtual. What a nightmare..... More
by Ashnicole198
Employees Worked With
Van
June 08, 2021
More reliable that my Amazon Prime packages. Loved the entire experience. For someone who doesn't have a lot of time outside work, go this route. Don't like the pesky salesman? Go this route. I can't expr entire experience. For someone who doesn't have a lot of time outside work, go this route. Don't like the pesky salesman? Go this route. I can't express how easy and simple this was. More
by erinadams1983
Employees Worked With
Derek
June 08, 2021
The reason for 2 stars is because I feel like at the least the representatives reached out in a timely manner. I ordered a car that was to be delivered 5 days post that order date. 2 days before deliver least the representatives reached out in a timely manner. I ordered a car that was to be delivered 5 days post that order date. 2 days before delivery it got delayed. Ok, no biggie I get it. Things happen. Got delayed for a little over a week. The day before the new delivery date they proceeded to inform me the vehicle was once again delayed. I had 2 different explanations as to where the car was and wasn’t. Come to find out it hadn’t moved at all in 2 weeks. The car was in the same state I’m in. I received no further explanation and chose to not rearrange my schedule any further and cancelled my order and went to the dealership and got a brand new one for just slightly more, the day after I called them and they had everything ready to go. Eliminating the middle man isn’t always the way to go. I’d never order again. More
by aab32
Employees Worked With
Unsure
June 08, 2021
I've been overall very happy with the experience. The one disappointment regards the alignment of the vehicle. When I got it on the highway, I noticed that it was a good deal out of alignment. I took i one disappointment regards the alignment of the vehicle. When I got it on the highway, I noticed that it was a good deal out of alignment. I took it to my local shop and they said it could be aligned after the camber on the front right was repaired, which I did. It was only a few hundred dollars, but alignment is something fairly obvious that I thought would have been taken care of. More
by rodney.nixon35
Employees Worked With
Unsure of names
June 08, 2021
From delivery to Florida based Customer Service, All great communication, eager to help & resolve the quirks. Kudos. Silver Rock has also been accommodating to resolve the issues. There is still a sl great communication, eager to help & resolve the quirks. Kudos. Silver Rock has also been accommodating to resolve the issues. There is still a slight ticking sound in the dash area and I discovered today a slight vibration on the right side in the front, that can be felt if you put your hand on the passenger seat... gonna get that addressed today.. More
by Teamproce
Employees Worked With
Courtney, Wendy, Athena, Scott & Rick
June 08, 2021
Theeeeeee BEST car service; seamless and easy!!! The whole experience was just a few clicks and BAM !! Car right at your finger tips!! Thank you !! whole experience was just a few clicks and BAM !! Car right at your finger tips!! Thank you !! More
by dbines89
Employees Worked With
Alex, Cicely
June 08, 2021
I couldn't believe how easy and stress-free it actually was. I knew what I wanted and was able to locate it on the website. They gave us a great offer on our clean trade-in and within a few days, we made t was. I knew what I wanted and was able to locate it on the website. They gave us a great offer on our clean trade-in and within a few days, we made the transaction complete. We chose the delivery option and it was super convenient. I will NEVER look at the traditional car lot the same after this purchase! My wife is still in shock! More
by jeffrey & renee
Employees Worked With
Tommy Stevens
June 08, 2021
Awful from beginning to end. Was sold a lemon that was so unsafe to drive the mechanics couldn’t release it back to me. And the day I wanted to cancel my 7 day warranty, I conveniently couldn’t get through unsafe to drive the mechanics couldn’t release it back to me. And the day I wanted to cancel my 7 day warranty, I conveniently couldn’t get through on the phones. 😡 More
by Vanessa
Employees Worked With
Too many to name
