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Carvana
Tempe, AZ
10,130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,130 Reviews of Carvana
June 08, 2021
Awful from beginning to end. Was sold a lemon that was so unsafe to drive the mechanics couldn’t release it back to me. And the day I wanted to cancel my 7 day warranty, I conveniently couldn’t get through unsafe to drive the mechanics couldn’t release it back to me. And the day I wanted to cancel my 7 day warranty, I conveniently couldn’t get through on the phones. 😡 More
by Vanessa
Employees Worked With
Too many to name
June 08, 2021
Really enjoyed the whole process. I never felt rushed or pressured. Excellent buying experience. Would recommend to everyone. Will buy from Carvana again hopefully soon. pressured. Excellent buying experience. Would recommend to everyone. Will buy from Carvana again hopefully soon. More
by Josephyerbey
Employees Worked With
Ryan
June 08, 2021
This was an incredibly easy process. I was nervous about the whole thing initially, buying a car online seems really weird. But, after a week in my new car, with how consistently I've been checked up on, I the whole thing initially, buying a car online seems really weird. But, after a week in my new car, with how consistently I've been checked up on, I would recommend this to anyone. More
by smallframesandlemons
Employees Worked With
Mark
June 08, 2021
Easiest car buying experience ever. They even took care of a small crack in the windshield before I even knew it was there. Great experience overall of a small crack in the windshield before I even knew it was there. Great experience overall More
by Ericacta
Employees Worked With
Online
June 08, 2021
Carvana was so easy to use and get approved for. Their selection of SUV’s were limited but I finally found a Ford Flex that was made for me! One improvement that could be made is their detailing service. selection of SUV’s were limited but I finally found a Ford Flex that was made for me! One improvement that could be made is their detailing service. My car was clean, but could have been much cleaner with a bit more effort. More
by soliphant
Employees Worked With
None, I don’t remember the delivery person. He was nice ??
June 08, 2021
Online process easy .. they guide u through the process .. received help until funds verified after that your left on your own .delivery delayed no update found out online .. no call after 7 day period .. .. received help until funds verified after that your left on your own .delivery delayed no update found out online .. no call after 7 day period .. I like car but not satisfied with service also at carvana was not greeted by host not happy experience as More
by urinaw35
Employees Worked With
Not sure
June 08, 2021
This was the best and easiest car buying experience I have ever had!! I took advantage of the 7 day like it or return it and I must say, it was still hassle free transactions! I was amazed at the ease o have ever had!! I took advantage of the 7 day like it or return it and I must say, it was still hassle free transactions! I was amazed at the ease of exchanging the vehicles! I used my 3 opportunities and 3rd time was truly the charm! I have the vehicle that I have always wanted, but never thought that I would own. I have told everyone who will listen about the easy and pressure free buying experience. The website shows the imperfections of each vehicle down to a scratch that is barely visible with the naked eye! Excellent buying experience. More
by Bevdpbrown
Employees Worked With
Lakeisha and Thomas, one other employee that I don't have the name of
June 08, 2021
Talked to several people on the phone. They were all nice and patient with me, and very helpful. The delivery driver was also good. Also was the salesman on the phone. and patient with me, and very helpful. The delivery driver was also good. Also was the salesman on the phone. More
by rexling5
Employees Worked With
Don't know.
June 08, 2021
Online interface is convenient and they gave a great trade in offer on my vehicle. There were some cosmetic defects not noted online that Carvana was willing to cover having fixed through their insuranc trade in offer on my vehicle. There were some cosmetic defects not noted online that Carvana was willing to cover having fixed through their insurance provider. This issue I had was with vehicle delivery delays and the rampant confusion with multiple lines of communication, always with a different rep. I was being told different info every time I called in, and the text notifications I received were often out of date or just wrong. The reps I spoke to were great but the system of not having a dedicated rep through the process is not ideal, especially if there are any delivery issues. More
by Seth T
Employees Worked With
Jonathan
