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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 02, 2021

I was really worried about doing this over the internet but I would do it again Service is great . My only downfall was I kept losing the website and getting oops so not sure if that was my laptop or inter More

by dawn.kern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winston
June 02, 2021

Winderful dealership. This will be the only company I will ever purchase a car from. Thank you very much for your wonderful service and car. More

by BEDT5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy and Ashley I think
June 02, 2021

Great customer service all around very easy to buy a car.the drop off was great and on time.. i enjoyed every minute excellent experience More

by dronesgy3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
June 02, 2021

The best choice I ever made! Got the car I wanted in the colors I wanted and a terrific price especially compared to my local dealership ($7,000 less for same car). Also got great financing with Carvana. T More

by pnapoli117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer support agent and delivery driver (JB). Fantastic people!
June 02, 2021

This worked out perfectly for me. Got a good deal for my trade-in, and the delivery driver was excellent. Joelle‘s service was impeccable. He was punctual, polite, well-informed and a very nice person. Surp More

by slydavids2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Joe-L.
June 02, 2021

Surprised how easy it was to purchase a car from here. Pricing beat dealerships pricing and best part was I didn't have to haggle. More

by alexc1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
marissa
June 02, 2021

Everything was easy and going great until the car arrived with damage that was not documented on the website. In order to get it fixed, they wanted me to go get an estimate from their in network repair cent More

by KenC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
customer service
Jun 03, 2021 -

Carvana responded

Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car buying process coupled with high quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is conducted on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!

Jun 06, 2021 -

KenC responded

I did call Carvana and your warranty support company. Both times I was told I had to endure the "process" you have to have something fixed, which means I had 3+ hours of driving back and forth to Maaco and I had to leave the car overnight. You should have just sent someone to spend 5 minutes to just buff it out. It was your mistake for not documenting the scuff in the first place. HORRIBLE support.

June 01, 2021

Buying a vehicle through Carvana has been such a pleasurable experience. The convience of it all made me know that I had made the right choice by choosing Carvana and i highly recommend Carvana for More

by 808sweet040575
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None I can't name any.
June 01, 2021

Such a great experience. Very professional. They even take care of the registration. Communication was great. I highly recommend Carvana for purchasing and trading in. More

by pblake1040
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
June 01, 2021

Such an easy, stress free transaction. No pressure wondering if the car was a fair price, no hours and hours of paperwork with a salesperson. Buying from Carvana is an introvert’s dream come true! The More

by pkmcd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
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