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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

June 01, 2021

Very nice people. A little scattered on details Very nice people. A little scattered on details sometimes. Some delay in getting information and accurately. Duplication of information was a bit More

by davidgwest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen
June 01, 2021

I love my Honda CR-V and had a wonderful buying experience with Carvana. I have recommended Carvanc to everyone I talk to who is thinking of buying a vehicle. I am so excited that there are final More

by Rhonda's Honda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexie, Scout
June 01, 2021

The only reasons why I gave 4 Starts is because they delayed the delivery for 5 days, other then that Carvana is the way to go. More

by Labeat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
June 01, 2021

This was the easiest car purchase I ever made. Everyone was so polite and helpful. Excellent Service!! I would highly recommend purchasing a vehicle from Carvana. More

by theresabrown2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine
June 01, 2021

It was very easy to search for, select, and buy a car. The delivery driver was awesome and actually arrived a little bit earlier than scheduled. More

by katmandu23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lara
June 01, 2021

Communication was great, customer service was great. However the logistics is very poor, it took almost 2.5 weeks to get my vehicle, eventually I had had to drive 2 hours to pick it up because the drive More

by cmkaelin47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk
May 31, 2021

It took me awhile to find just the right car but, once I did, the process was simple and painless. From selecting the car, to financing, to arranging for pickup of the vehicle, everything was super easy an More

by roland.ingram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CeCe
May 31, 2021

It was easy, simple, and very organized. The delivery was exceptional. It so much more organized and process oriented than the conventional dealership and by far way better than a used car lot More

by barnickel4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone was awesome, the delivery driver was exceptional
May 31, 2021

I have attempted to buy two cars from Carvana. Both cars arrived with warning lights displayed. So much for your 150 pt inspection. These cars should have never been delivered in there condition. Something More

by tkoeck
Recommend Dealer
No
Employees Worked With
unknown
Jun 01, 2021 -

Carvana responded

Thank you for taking the time to provide us honest feedback about your recent experience with us. Carvana conducts a 150-point inspection on all our vehicles to ensure they are meeting our high-quality standards and apologize if you feel this is not the case. We understand that unexpected mechanical issues with your vehicle can be extremely frustrating, which is why we also provide a complimentary 100 day or 4,189-mile limited warranty for your peace of mind. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Jun 01, 2021 -

tkoeck responded

It’s under David Koeck and email for Carvana is tonykoeck@gmail.com

Jun 01, 2021 -

tkoeck responded

Your warranty is not much comfort. I am still paying out of pocket for repairs because the warranty company won’t cover the entire expense. How’s that possible when Carvana sent me a car that needed repair on arrival.

May 31, 2021

Shopping with Carvana was the easiest, most seamless, best car shopping experience of my life. I WILL NEVER go to a dealership every again! Bringing our new car to us and taking our trade in right at our More

by kelliann21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan
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