
Carvana
Tempe, AZ
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10,128 Reviews of Carvana
Fantastic experience would do it again in a heartbeat. Love our new car! The app was easy to use and it kept us informed every step of the way. Love our new car! The app was easy to use and it kept us informed every step of the way. More
We're a one-car family and when that car died an extravagant, sudden death, we went to a dealership to test drive models before shopping on Carvana. At first it felt weird and we wondered whether it extravagant, sudden death, we went to a dealership to test drive models before shopping on Carvana. At first it felt weird and we wondered whether it was legit, but everything was easy. We financed through our credit union and the only delay was between the lender and Carvana, which meant we didn't get the car as early as we hoped. We bought a 6YO car and have ZERO buyer's remorse. Even our mechanic, who had offered to look over any car we were considering, told us not to worry about buying from Carvana. My only complaint was that when I called to check on the delay of the delivery I didn't get a satisfactory answer and nobody returned my call. However, once delivery was rescheduled the car arrived on time and the woman who delivered it was fantastic. More
Very easy process, very professional staff. Quick process. Never pushy. I was referred and got a discount. I then referred my son and am waiting for a check!! process. Never pushy. I was referred and got a discount. I then referred my son and am waiting for a check!! More
Excellent transaction from start to finish. They gave us a great trade-in deal and we found a super replacement vehicle. Easy website to maneuver and the whole buying process, including some financing, was a great trade-in deal and we found a super replacement vehicle. Easy website to maneuver and the whole buying process, including some financing, was easy, clear, and quick. We had no problems getting in touch with personnel over the phone, only some minor wait times to speak with someone. Our delivery person was fantastic, she answered all our questions and was friendly and professional. There were no issues with our new car and we love it! It was exactly as described. Great experience! More
Very pleased with every aspect of the journey I’m getting my new car. Staff was friendly and attentive, helpful to get the car that suits my needs physically and financially! my new car. Staff was friendly and attentive, helpful to get the car that suits my needs physically and financially! More
Love my new car! Would purchase from Carvana again. I would love to see more/easier options for payment. I wanted to combine down payment and financing options and it was a confusing process. It would would love to see more/easier options for payment. I wanted to combine down payment and financing options and it was a confusing process. It would be nice if the car was professionally detailed before delivery or if it was, a better job could have been done. Those small details are the only suggestions I have and I'm sure I will purchase from Carvana again, in the future. More
While the service advocates at Carvana were courteous, Carvana does not work to resolve problems, fell short of its commitments per its advertisement as well as Silver Rock and the overall experience was Carvana does not work to resolve problems, fell short of its commitments per its advertisement as well as Silver Rock and the overall experience was the most stressful car buying experience I’ve ever had starting with three different delivery dates which left me car less, three different drop off times, a car damaged in transport, very little gas in tank when delivered. The car was unwashed, seats were full of old crumbs, floor and pedals had caked on mud, dashboard screens were dirty with what looked like something after you sneeze on it, I have put in more than twenty hours of phone calls since April 26 I’ve never had to work so hard to buy a car a d while I like the car you feel short in customer service and standards but most of all in standards. I’m still trying to address the is so with your warranty company and the problem continue More
Short and simple: this is the only place I’ll buy a used car from now on. Carvana rocked in every possible category...and that’s no joke! Buying was easy and they have a great selection of cars, but the t car from now on. Carvana rocked in every possible category...and that’s no joke! Buying was easy and they have a great selection of cars, but the thing that stood out the most was their communication. I never felt like I was alone in the process, which means no stress. And that’s a winner for me. More
from start to finish everything fell into place. From looking for the truck, financing, uploading paperwork, signatures, registration, and delivery of my truck. Thank you so much for making it so easy t looking for the truck, financing, uploading paperwork, signatures, registration, and delivery of my truck. Thank you so much for making it so easy to purchase my truck; Franco More
Everyone was friendly and on point . This was a great experience . From the customer service on buying the car to getting small repairs done with in a timely manner . experience . From the customer service on buying the car to getting small repairs done with in a timely manner . More