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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 30, 2021

Fantastic experience would do it again in a heartbeat. Love our new car! The app was easy to use and it kept us informed every step of the way. More

by therodriguezfam96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 30, 2021

We're a one-car family and when that car died an extravagant, sudden death, we went to a dealership to test drive models before shopping on Carvana. At first it felt weird and we wondered whether it More

by carole c.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jennifer
May 30, 2021

Very easy process, very professional staff. Quick process. Never pushy. I was referred and got a discount. I then referred my son and am waiting for a check!! More

by kathycooper59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy, Austin
May 30, 2021

Excellent transaction from start to finish. They gave us a great trade-in deal and we found a super replacement vehicle. Easy website to maneuver and the whole buying process, including some financing, was More

by christi2957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damaris (car delivery), Brooklyn (phone), Amanda (phone), Brook (phone), Nigel (phone)
May 30, 2021

Very pleased with every aspect of the journey I’m getting my new car. Staff was friendly and attentive, helpful to get the car that suits my needs physically and financially! More

by LarryBoyJL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ, don’t remember the rest
May 30, 2021

Love my new car! Would purchase from Carvana again. I would love to see more/easier options for payment. I wanted to combine down payment and financing options and it was a confusing process. It would More

by amy.vaughn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several conversations with various employees. All were extremely nice.
May 30, 2021

While the service advocates at Carvana were courteous, Carvana does not work to resolve problems, fell short of its commitments per its advertisement as well as Silver Rock and the overall experience was More

by Floors
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
To many to remember
May 31, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. Carvana takes pride in our hassle and stress-free purchase process as well as high quality vehicles, and deeply regret to hear that we failed to deliver this kind of experience to you. We are truly sorry that your vehicle was damaged at the time of transport and take full responsibility for this mistake. We can assure you that this is not a standard representation of Carvana. Part of our process not only is guaranteeing that the cars have gone through the 150-point inspection to ensure it drives as close to new as possible, but we also detail every vehicle so that it looks as close to new as possible. We pride ourselves on the great condition of our used vehicles and we can assure you that your experience is absolutely not excusable or typical of our process. Carvana would be happy to look into this matter further, but unfortunately, we are unable to locate your account. Please reach out to us at (800) 333-4554, and we would be happy to assist.

May 30, 2021

Short and simple: this is the only place I’ll buy a used car from now on. Carvana rocked in every possible category...and that’s no joke! Buying was easy and they have a great selection of cars, but the t More

by Wackergolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No name
May 30, 2021

from start to finish everything fell into place. From looking for the truck, financing, uploading paperwork, signatures, registration, and delivery of my truck. Thank you so much for making it so easy t More

by stanco1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
costumer advocate team
May 30, 2021

Everyone was friendly and on point . This was a great experience . From the customer service on buying the car to getting small repairs done with in a timely manner . More

by Dannywalt1007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All
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