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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 30, 2021

Car ordered black showed up green, car ordered and price paid for MSport Package, car received no M Pckage. .Was offered 100 dollars by Carvana More

by quincy.peoples
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no clue
Jun 01, 2021 -

Carvana responded

Thank you for taking the time to reach out regarding your recent Carvana experience. It is disheartening to hear that your vehicle was listed incorrectly on our website as our intent is to never mislead you. In order to be as transparent as possible, we list the original window sticker and provide a 360-degree tour of the vehicle. With every vehicle purchase, Carvana offers a 7-Day Money-Back Guarantee because we would never want a customer to keep a vehicle they do not love. We are very sorry for letting you down and appreciate any and all feedback. If you have any further questions or concerns please do not hesitate to utilize our 24/7 chat service and we would be happy to assist.

Jun 01, 2021 -

quincy.peoples responded

There was no window sticker submitted with this vehicle as it was checked out by a 3rd party associate of carvana. I understand the 7 day return policy , but the car has been at the dealership since day 3.

May 29, 2021

Carvana was simple, it took me 10 min to order a car right from my living room. The car came to my door in great condition. More

by lejohnsoninc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
May 29, 2021

Our Carvana associate(Thida Thach) was very professional and delivered two cars to our residence. She was very helpful in informing us of are next steps and made the whole experience easy! More

by Jaymoser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thida Thach
May 29, 2021

Very helpful once you are inside. However when you are outside it is locked and you feel like you're in the wrong place. A sign or any direction as to what we are to do would help. We were there for our a More

by palmer64d
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence?
May 29, 2021 -

palmer64d responded

Thanks

May 29, 2021

As a first time buyer with Carvana! My experience was great and the car is absolutely the best! 💙 I plan to buy again in the future! More

by Shanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All of them!
May 29, 2021

My Carvana team was top notch. Caleb and the rest of the crew were timely, thoughtful, and delivered my new car with a smile. This is the second time I have used Carvana and recommend them to anyone who is More

by Fullthrottle13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb
May 29, 2021

Best experience ever buying a car. Never going back to the dealership again. Everything was smooth sailing and I don’t even have to go to DMV. More

by Mlwbrumfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Silvester?
May 29, 2021

This is the ONLY way to buy a used vehicle. You know it's been checked and in good shape. Thanks and I'll be back, not for me, I'm 80 years old, but for others I have told about this way of buying cars More

by Carolp41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Many
May 29, 2021

Simple, Easy, Convenient, Satisfying. I am planning on purchasing another very soon. The amount saved in fuel practically pays for the vehicle and insurance. Wonderful Experience and value. More

by Kearney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd (delivery guy)
May 29, 2021

I really like the process of clicking the car I needed, getting Carvana the information, and receiving my “new ride”. The only thing that is understandable is the fact I haven’t had a chance to enjoy my ca More

by vegapeterson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt (Delivery Driver)
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