Carvana

Carvana responded

Thank you for taking the time to reach out regarding your Carvana experience. We sincerely apologize that you did not have the stress-free experience we strive to provide every customer. We take your feedback very seriously and will ensure it is passed to the proper department. Unfortunately, we are unable to locate your account with the name provided. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.

Carvana responded

Thank you for taking your time and voicing concerns on your recent experience with Carvana. At Carvana, we pride ourselves on providing a seamless and hassle-free purchase process from start to finish. While we are glad to hear you enjoyed the initial process, it is disheartened to hear about the delay regarding your registration. We sincerely appreciate your feedback and patience as we work diligently in completing your registration.

ssschroeder responded

I’ve commented above on lack of customer service after delivery,

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. After reviewing your account, we do see you are working with our warranty provider SilverRock to address your concerns. If you have any further questions, please don’t hesitate to contact us at (800) 333-4554.

mandmty responded

May I have a copy of the 150 point inspection. I did have a problem with the shift boot. Upon taking the Mini to Pep Boys your preferred repair facility they informed me they don't do interior work and suggested that I go to a dealer. Thus I took the vehicle to MINI North Scottsdale, the closest dealer which I now find it out of your network. What facility for this problem would be in your network? Just wondering. I am happy with the Mini, just hope I don't have any serious problems. It appears I have to pay a $50 deductible, which I do not understand because they are a Mini Dealer, so why should they be out of network.

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. Please know we take your sentiments seriously, and we will be holding the proper teams accountable for this mistake. Please reach out to us at (800) 333-4554 and our team of dedicated advocates would be happy to address your concerns.