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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 27, 2021

I’ll make this quick. If you buy a car from anywhere but Carvana, You’ve turned your back on the easiest, fairness and most efficient way to buy a car. Consider yourself advised! More

by comic156
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the names. Oops
May 27, 2021

Best experience by far when purchasing a vehicle. Quick, clean, safe and fast process from start to finish. The staff was helpful as well as fast More

by jmedina779
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 27, 2021

Quick, efficient, professional and NO pressure. The car was better than expected and the service was out of this world. Always available to answer questions, though I had very little, they seemed to antici More

by laglen26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian and Jordan(?)
May 27, 2021

The entire experience has been amazing. The gentleman that dropped the car off was more than spectacular!!! We had some bent rims and they took care of it with no issue. More

by withersdavid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
May 27, 2021

NOT an easy hassle free process. Over two days I spent 8hours on hold and talking with agents. They NEVER called back requested and promised. More

by Moving4ward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I lost count.
May 31, 2021 -

Carvana responded

We know how valuable your time is and we are sorry we made you wait. Carvana strives to create a stress-free car buying experience and it sounds like we missed the mark in providing a timely service to you. Being available for our customers is incredibly important to us and we are continuing to focus our efforts on improving our wait times. If you still have concerns and cannot get through to an advocate, the following resources are available to you: FAQs, chat with Sebastian, and for questions related to your registration and your 7-Day Money Back Guarantee, please review your Post Sale Dashboard. Thank you for the feedback as we are continuing to work on improving our wait times.

May 27, 2021

I was very please at the professional way Carvana handled the sale of the car. They contacted me on everything in regards to the car.. More

by denishoops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not remember the names
May 27, 2021

Love everything about Carvana except for the 40min limit of purchase. We need at least 60-90min to complete a purchase. It's not long enough! More

by Vinh G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
May 27, 2021

The man who delivered was very nice. Hard time getting 2nd key and understanding how to do some things in car. I can't lock car from the inside--have to use key fob, difficult time pairing phone,... More

by mary.ajamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel,...
May 27, 2021

The process was uneventful. Everyone that I communicated with were all pleasant, kind and willing to do anything to help. Joan did an exceptional job when she delivered the car. More

by msoeherman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joan, Angel
May 27, 2021

This was the best experience in buying a car. It was so easy and fun and very quick!! It was so smooth and stress free. The only thing was picking the car because it was so many great cars to choose from. More

by tiffanyhenderson493
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
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