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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

May 11, 2021

Never thought it would be this easy to obtain a vehicle so quickly. Why waste time with going to a dealership. It comes to you. More

by BUELLARILLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone as Carvana
May 11, 2021

Everyone that I talked to was very helpful and did whatever they could do to make things happen. Taking time to get everything in order didn’t seem to be a problem, they were there to get the purchase More

by LEThomas51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember their names
May 11, 2021

Everyone I spoke with was extremely nice and helpful. The process was very easy. I like on website how you show what is wrong with cars, you do not try to hide anything. Even the delivery driver was helpful More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 11, 2021

Change procedure on how you find out how the car needs to be titled. Also make sure all the options are presented for how registration and plates are gone over. Don't assume it is going to be new plates. More

by sandychurch2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember.
May 11, 2021

This is the best way to buy a car! Excellent customer service throughout the entire easy process. They purchased the Toyota I had, another great experience. My new car was delivered and the Toyota was More

by Utz.2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roosevelt
May 11, 2021

The service received was exceptional! No matter how many times I called, customer service was consistently pleasant. The experience from beginning to end was effortless and the shop online experience was e More

by Shun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley - Advocate
May 10, 2021

I would give a zero if I could! 10 times worst than a dealership! They are the worst company I have ever interacted with. My van has been delayed 4 times, with no end in sight. I have no idea if it w More

by KGIBBONS14
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrible
May 12, 2021 -

Carvana responded

We appreciate you sharing your concerns and experience with us. Carvana strives to provide a streamlined and enjoyable car buying experience for each and every customer. We apologize that your experience has not followed our standards. We are embarrassed by the delays that you experienced and understand the frustration that this caused. It is important that mistakes are owned when they happen to demonstrate our care for every customer. Nonetheless, thank you so much again for passing on your valuable feedback and if anything additional arises, please do not hesitate to reach out to us at (800) 333-4554.

May 10, 2021

In the end, a good experience. I got a great car at a fair price and got a great price on my trade in. I accidentally tested the 7-day return policy (actually returned two cars) with no problems. Some More

by pgguitars
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylee
May 10, 2021

Two days after my seven day trial my car doesn’t turn on... don’t know if it’s the battery. But yay! New car! Already having problems. More

by rebeccaconrad47
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
May 12, 2021 -

Carvana responded

Carvana prides itself on providing our customers an exceptional car buying experience coupled with high quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money Back Guarantee, however it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100 day/4,189 mile warranty for an additional peace of mind, but we are very sorry for the frustration we have caused you. We recommend getting in contact with Silverrock, our trusted warranty partner, to help resolve your concerns. You can always chat with us 24/7 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

May 10, 2021

I had a whole lot of issues most of the process with the site.. but you guys said you were going to make up for it and I love my car! Breonnq and Kate were great More

by Margaretbrault7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kate and breonna
May 12, 2021 -

Carvana responded

Thank you for taking the time to provide us with feedback regarding your Carvana experience. We are disappointed to hear that you encountered some technical difficulties during your purchase process. We strive for a seamless, stress-free process from start to finish, so we would like to apologize that this was not the case here. We are glad you enjoyed our Customer Advocate team and hope you are loving your new-to-you vehicle now. Please contact us at (800) 333-4554 if you would like to share any additional feedback. Thank you for choosing Carvana!

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